Vila Gale Collection Palacio dos Arcos

"The hotel is rated 5 star but we, and our travel companions disagree. There are only two charging outlets, one by one side of the bed and one in the bathroom. The hotel directory is only in Portuguese and if you want to find out about the restaurants or spa you have to go to their corporate website and select this hotel! I imagine they would make more money if they accommodated other languages. Its location is about a 30 minute taxi ride from the city. And you are charged for coffee capsules for the coffee machine ( which you have to request!)"

"It was a good experience overall. I stayed 3 weeks for a business travel. Pros: Since it was a long stay, they offered free parking. I forgot my laptop charger so I asked to borrow theirs. They said no at first, but they eventually let me use their charger. Cons: breakfast is expensive and they served the same food throughout my 3 week stay. If there were not enough guests, they will only put out the bare minimum, with very limited food options. They refused to let me use their microwave, first claiming it was their hotel policy, then stating it was the law. I asked them to show me the law, but they eventually said it was “their right to refuse.” One lady wearing glasses in particular, had the worst customer service. Everyone else was great including Alexandre, Andre, and the entire restaurant crew. I loved Portugal and I am coming back again for business and leisure. However, I will not be returning to this hotel based on the simple fact that the lady in the front desk with the glasses simply lied about the “microwave law” even when just the night before, the gentleman in the front desk informed me that I was allowed to use the microwave. If you plan to spend big for a hotel stay, I suggest searching elsewhere. You will have plenty of great options!"

"Such a lovely hotel and great location . Our room was fantastic though upgrading disappointed not to have a coffee machine or kettle . Lovely gifts of fruit/chocolate/ wine though asked many times for a cork screw never arrived. Breakfasts were fantastic though service of drinks a little hit and miss . Would definitely return ."