Borjs Hotel Suites and Spa

"Only 2 days in and I can’t believe this is rated a 4 star staff are ignorant rooms are embarrassing no safe, shower floods the whole bathroom no a/c it’s a one star at best. Breakfast is shocking, pool is so cold. I never want to stay here again. Don’t bother booking this place you will be disappointed. Seriously needs a refurb so sad the staff don’t care about it."

"Originally we were booked in a Deluxe room but these were very small. We upgraded at a cost of 100 Dhiram per night and were moved into a suite, the suite was fine but a bit dark and could do with some updating. The advantage of being in a non pool facing bar was that we could not her the very noisy rooftop bar which opened 4pm - 2am every night. This was causing issues for other residents. We found the service in the hotel was fine but the breakfast was very poor. The coffee was from a machine which kept exploding and was awful, the hot water was never refreshed so for a later breakfast was tepid at best - glad I took tea bags (the staff would bring us a cup of boiling water). The bread was left uncovered so was hard with some covered in flies. The area the hotel is in is undergoing a lot of construction work, be prepared for the lack of pavements."

"Would not recommend anyone to book here, terrible customer service upon arrival made to feel an inconvenience, our suite was not ready, no towels, no tea/coffee making facilities or complimentary toiletries. Only saving grace was that we had ample space in suite and that housekeeping cleaned our room well each day. Requesting an iron was an ordeal and got told the hotel only has 3 for all guests and no ironing board. We made the error of leaving our travel iron back at home! Majority of the staff were pleasant but some of their customer service skills are questionable. For the breakfast, it was very average and on some days there wasn’t cutlery on the tables so we had to request it from the waiting staff. This definitely not a 4 star hotel (it may have been back in the day). We went across to the hotel across the road to exchange money, received an excellent welcome and the reception staff let us look around their hotel which is more like a 4 star. Don’t waste your money booking here if you want good & efficient service."