Ark Hotel

"Easy to find, and well located on the edgeof the city if arriving by car. Easy walking distance to the Arena area. Area around feels safe. Secure underground car park (but need to check in first to get gate code). Efficient reception (multi lingual). Room was excellent - especially if you like mirrors. Not the biggest room, but huge bed, and excellent well appointed bathroom. Quiet, and with decent wifi and aircon. Breakfast is buffet and a very high standard."

"We stayed at Ark Hotel booking directly at the hotel in early July and, overall, found the experience disappointing. The room felt sterile and impersonal—more like a hospital room than a hotel. While it was clean, it lacked any warmth or character. The location also proved inconvenient. In the intense summer heat, it was too far to walk to the city center, so we had to rely on taxis for every outing in Verona. Breakfast was basic and uninspired: cold cuts, pastries, scrambled eggs, and oddly, chopped-up hot dogs. All of the coffee was from a machine—surprisingly impersonal for a hotel in Italy. The most upsetting part of our stay came when we had to leave suddenly due to a family emergency. We received a call at 2 PM that our grandson had been admitted to a pediatric hospital in Naples and needed emergency care. We rushed to the front desk to explain and asked to check out early. Despite the seriousness of the situation, the staff showed no compassion or flexibility. They rigidly enforced policy without any human understanding. To add to our frustration, our room had never been cleaned that day. The hotel later claimed that the cleaning staff came twice and we refused service, but that is simply not true. There was clearly a miscommunication, and at no point did we decline housekeeping. We had fully intended to have the room cleaned for our stay that evening. I The one bright spot was the front desk team at check-in, who were polite and helpful with general inquiries. Sadly, that professionalism disappeared when it was needed most. We would not stay here again and cannot recommend it—especially to travelers who may need even the most basic empathy or flexibility during an unexpected situation."

"Extremely Disappointed – No Compassion During Terminal Illness Emergency I booked a non-refundable holiday through Stayforlong at the Ark Hotel in Verona. Unfortunately, shortly after booking, my husband was diagnosed with terminal cancer. Faced with this devastating situation, I contacted Stayforlong to explain and ask for support. To their credit, Stayforlong were initially sympathetic. They asked me to submit medical documentation confirming the diagnosis, which I promptly provided. I was told they would contact the hotel to request an exception given the severity of our circumstances. After weeks of back-and-forth phone calls, I was advised to cancel the booking to initiate the refund process. I was hesitant—losing £738 for six nights was painful—but was reassured that in 90% of cases like mine, a partial or full refund was typically granted. However, after cancelling the booking based on this advice, I was informed that the Ark Hotel refused any refund, showing zero compassion for our situation. Stayforlong told me there was nothing further they could do, despite the initial reassurances. This experience has added unnecessary stress and emotional strain during an already heartbreaking time. I fully understand the nature of non-refundable bookings, but exceptional situations like terminal illness deserve a human touch—and sadly, that was completely lacking here."