Palazzo Caracciolo Naples

"Our easyJet flight was cancelled unexpectedly. They put us on this hotel for a night complimentary. Beautiful property. The front desk staff were amazing! An older building totally restored. My room was clean and nice. Good water pressure. My only comment is the mounted the toilet right alongside up against the shower door. Was not comfortable to sit upon. Maybe if they switched with the bidet alongside that had plenty of room? The breakfast was spectacular. Super clean. Very presentable. If you go outside to the right down the street about one block is an amazing Italian restaurant that everyone in our part says was awesome. We hit the kabob place. That was good also. EasyJet was not very easy to deal with. We called them suffer jet"

"It a nice enough hotel, the bar area is soulless though, you could always have a drink in the courtyard instead but lots of people smoking there despite the canopy meaning it is 95% covered. Would benefit from improved sound proofing as we could hear the street outside most of the night, the beeping of the pedestrian crossing right in front of the hotel too, and the doors seem very thin as we could hear most conversations as people walked past. The main double bed sounded and felt more like a sofa bed which it very definitely wasn't. The air conditioning wasn't the best either and seemed to take an absolute age to make any difference to the temp in the room despite the very helpful card on how to use it. Breakfast was included in our rate and had lots of great choices. Some hot but mostly cold. Breakfast was definitely a highlight. All of the staff we encountered were very approachable and friendly and always said Hello or Good Morning. Unfortunately the hotel is in the wrong location, it doesn't feel very safe at all and gives completely the wrong impression of Naples. We made a point of getting back to the hotel before dark each night."

"Palazzo Caracciolo is a beautiful historic property with impressive architecture, and a peaceful courtyard. The location is convenient for exploring Naples, although the surrounding streets are a little rough around the edges. As a Hilton Honors Diamond member, I was disappointed by the complete lack of recognition and received no meaningful benefits during my stay. While the hotel itself is attractive, the overall experience did not live up to expectations for a Hilton-branded property. The breakfast was fair and set-up like a cheap airport lounge....Naples offers far better and more affordable dining options nearby. Overall, an average stay and I would likely choose a different hotel on my next visit to Naples."