Ibis Styles Napoli Garibaldi

"This was a special break for me and my wife. We don't normally use hotels but picked this one for its location. We had be advised that Naples was a "raw" experience and we certainly saw all sides of its charactor but as far as the hotel itself was concerned, we had absolutely no complaints. Clean, efficient, exeptionally polite staff and perfectly placed to explore this lovely city or access transport links to other parts of Italy. Can titally reccomend the Ibis as a base to experience all sides of Italian culture."

"Overall the hotel staff were courteous except the front desk lady with the red curly hair. She was rude and did not email us our receipt of the 9 euros city tax after giving her my email twice. She did not even smile when we said good bye/arrivederci. I should have said good riddance. Our room’s tv has limited channels, all in Italian and no english news channels like Fox. Room & canteen was ok. Food was average."

"We booked one night with early check-in and late checkout. These are deliberate options for the client to choose when booking. Late checkout was not honored in accordance with the confirmed booking (see picture of confirmation, you know, where they confirm the booking details). Staff were rude when ordering us out of the hotel and showing the confirmed booking made no difference. They maintained it was THEIR option to exercise as they wish, a nonsensical rationalization. This completely ruined the day. After all, they could have mentioned it when checking in but they did not. The air conditioning was not working. There is no fridge in the room. Bed is rock hard, something that I am ok with but you may not be. In conclusion, it is my opinion that you can do a lot better than a grotty hotel behind the train station that does not honor confirmed bookings, seems to cover up poor staff performance by blaming the guests, and appears to subsist on one-off tourist churn."