Grand Hotel Vesuvio

"Disappointed with the overall experience. Was initially shown to a grim room . When questioned was given a much nicer room which we appreciated. But overall we had a very poor experience with the front desk staff of the hotel . They were not helpful and arrogant in manner , except for one person Susannah who was very helpful especially about the room change. We had a very poor experience trying to get assistance/ advice on going to Herculaneum . Ultimately we managed ourselves. Finally on our last morning we were given a bill with incorrect charges. When we pointed this out we were told that’s why they showed us the bill . No apologies. Of course we were being overcharged We were very disappointed with our overall experience. Although the breakfast was lovely and the room we were changed to was very nice we would not stay here again or recommend"

"My wife’s brother was admitted to intensive care in a life‑or‑death emergency, and I had to take a 9‑hour flight back to the United States with no warning. I immediately notified Grand Hotel Vesuvio in Naples that I would not be able to use the remainder of my prepaid reservation. The only option they offered was for me to return and use the unused nights before the end of the month. My brother‑in‑law wasn’t released from the hospital until April 29th, making their offer impossible and lacking compassion. I provided the dates of my next visit and explained that I planned to bring family members to dine at the hotel, asking that the unused nights be credited toward that stay. I appealed to the warmth and family values Italians are known for, but Grand Hotel Vesuvio denied every request. I was then told it was “technically impossible” to extend the credit — something I would never say to a customer during a genuine family crisis. After four polite attempts to find a reasonable solution, the hotel stopped responding altogether. Guests deserve empathy and communication in situations like this. Sadly, that was not our experience with Grand Hotel Vesuvio, Naples, and it does not reflect the Italian hospitality I have always known and appreciated."

"This was our first stay at this hotel. Great location, along the promenade with a fantastic view of the Castel dell’Ovo. We came by taxi, so can’t really comment on the parking facilities. It’s not terribly close to the airport but the location on the promontory is a lot better. The lobby is well appointed and the service was welcoming and warm. They do have adequate facilities at the hotel including an indoor pool and a gym, but we didn’t visit either as we were staying but one night. We also couldn’t visit their rooftop bar, but if the view was anything to go by, based on our room, it would be a great place for a romantic evening. Our room was really well appointed and lacked for nothing. Nice balcony, great view, plenty of storage and the interior was traditional but not dated and kept well. We had a couple of gifts waiting for us which was most thoughtful and a nice fruit basket. The air conditioner actually worked well - surprising how inconsistent that can be, in the best of hotels and the one here was not disappointing. The bathroom was well appointed, the pressure good, the temperature perfect and the jacuzzi was a welcome addition. The turn down service was good. Breakfast was a simple but elegant affair. Not too huge a spread but covered the fundamentals and what was done, was done well. Everything was fresh and clean. The atmosphere was bright and airy too. The service, attentive and friendly. Although we were here but one night, we would definitely stay here again when visiting Napoli."