Europa Grand Hotel-Restaurant

"It was okay enough not to complain or ask for a new room, but that’s about it. Positive: the waiter at the restaurant went above and beyond to find suitable food for me. I am coeliac so it can be tricky, but he was incredibly helpful and friendly. He was really kind to my 9 year old as well. Same for the staff in the breakfast room, they were incredibly helpful too. The first morning my daughter fell down the stairs and hurt herself. I asked the staff for an icepack, and the woman couldn’t have been more dismissive. She didn’t seem to care and just told us to do to the breakfast room and ask for an icepack there. Luckily, as said above, staff there did care and were lovely. Our room. Mould in the corner of the bath, cracked toilet seat and the sink didn’t drain. Just not okay! I didn’t ask for another room because we traveled the whole day and my daughter was tired (and so was I!). I shouldn’t have to ask for another room in the first place, selling rooms like this just isn’t acceptable. I have photo's, so I am not making it up. Despite all this, we had a nice time in Naples and an amazing visit to Pompeii."

"Hotel is very near the central train station. This is good (ease of getting there) and bad (the area around the station is. . .rough). Naples is not what I was expecting. We went there for a few days as a central location to visit Pompeii (we did--easy day trip and well worth it!) and Sorrento (trains were down the day we intended to go, so didn't get to make that trip). My friend who lives in Milan was surprised I picked Naples and described it as "gritty" which was accurate. The hotel was ok. Pros: As I stated, location is close to train. Staff was very friendly and able to keep our luggage before our room was ready, as well as after we checked out until we caught our train to Rome. Breakfast was quite good; more than a typical European breakfast & had eggs, meats, lots of pastry options, coffee/tea, cereals and yogurts. Hotel lobby was clean. Option for 4 people in one room, which is hard to find in Europe. Our family room had 1 double bed & 2 singles & everyone fit fine. Cons: Beds were HARD as rocks. As in, difficult to sleep on. And I can sleep pretty much anywhere. Surrounding area is pretty rough. Lots of trash in the sidewalks, dirty streets. People selling things on the street corner. This is most of (what we saw in) Naples. No one bothered us but it was sometimes hard to weave through the people trying to sell you shoes and fake purses. Our room, especially bathroom was pretty dated. But still fairly clean. If I had to go back to Naples, this was as good a place as any I guess."

"Our second visit, very well looked after by the staff, excellent quality of food, great wine, fantastic bar service, flexible restaurant and bar food all very good, quality food. Very good breakfast service and choice, highly recommended. exceptional reception staff who are so very helpful. But the star of our stay must be the floor manager Davide, helpful, knowledgeable and professional, a total credit to the hotel, made our stay, thank you"