Hotel Milano Scala

"Very disappointed. We booked a two level expensive suite which looked beautiful but was actually cramped and uncomfortable. There were 14 steps from one level to the next which were difficult and exhausting to navigate. The upstairs bedroom area was so cramped that after I opened my suitcase that left no room on the landing and I worried I might fall down the stairs. Hotel staff were worse than useless telling us to walk in the opposite direction of the Duomo, the major Milan attraction, causing us to get hopelessly lost on our first day. The hotel staff actually told us there were no available tours to the Duomo or Lake Como during our 7 night stay but I quickly found on my own lots of great tours to these sights during our stay. There was no place in the hotel to just relax and get out of the cramped room as their front lobby area was narrow and unfriendly. "

"Extremely dirty and smelly. I asked to be shown other rooms and unfortunately same poor conditions. Unfriendly staff. I left after 30 minutes and they are now refusing to refund. When I left they didn't even offer a solution or tried to amend. This is how an hotel should never be."

"Nice clean hotel excellent location close to everything. Enjoyed fresh food at breakfast and the lovely harpist in the background. Staff friendly and helpful. Room was fine, bed was comfy. Only downside it was a little noisy, could constantly hear water running but we might have just been unlucky with being directly under water pipe, not sure. Cute little balcony with foliage outside. Loved the rooftop bar, very pricey but all rooftop bars are. We paid £550 for 2 nights which I felt was expensive Overall really enjoyed it."