Protection Promise

PROTECTION PROMISE AT A GLANCE

From our Best Price Guarantee, to the flexibility to book now and make changes to your holiday plans later, you’re protected with easyJet holidays. That’s a promise. 

You’ve spoken; we’ve listened and taken action. We’ve permanently changed our terms and conditions to provide you with great value and flexibility that you’ll struggle to find elsewhere. Rest assured, we can and will look after you, especially in this changing climate. We’re an ABTA member and all our holidays are ATOL protected, so you can book your next trip with us with ultimate peace of mind.

Covid commitments

Worried about changing travel rules and regulations? We’re offering additional flexibility where holidays are affected by the government traffic light system or restrictions in destination. All holidays can be changed, fee free, up to 28 days before travel. For departures up to and including 31 October 2021, if your holiday destination is on the amber list in the run up to your departure date, you can make fee free changes to your booking or cancel for credit right up to 24 hours before travel. If your destination is on the red list, you’ll also benefit from fee free changes or cancelling for credit. If you’d rather wait to see what happens, but the destination doesn’t come off the red list, we’ll cancel your holiday no later than seven days before you’re due to travel and refund you in full. We’ll also cancel any holidays where there is a known quarantine requirement in destination, or where there is a hotel quarantine requirement when returning home to the UK. Find out more about our commitments here.

Best price guarantee

Found the same holiday for less? We’ll beat it. We’re so confident in our great value holidays that if you find the same holiday cheaper elsewhere, we’ll beat the price. We’ll apply a discount to the price of your easyJet holidays booking of the difference, plus we’ll give you £5 additional discount per person (excluding infants/free children).

To find out more and to submit a claim you think meets the criteria, head to our Best Price Guarantee form and we’ll be in touch.

Refund guarantee

If we have to cancel your holiday, we’ll offer you a full refund back to your original payment method and just to reassure you we’ve been averaging 10 days to process refunds, even in the early days. And how about if you’ve simply changed your mind about your booked holiday? No problem. If you choose to cancel up to 28 days before you’re due to travel, unlike some holiday companies that will keep your deposit, we’ll return your deposit (£60pp) as credit on your easyJet holidays online account. Plus we’ll refund any balance payments you made, free of fees.

If you’d like to make the most of our refund guarantee, visit our help centre for more information.

Take your time

Want flexibility? You’ve got it. We’ve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. 

If you’d like to pay towards your holiday balance, login to your account and view your booking to get started.

Freedom to change

If you want to change your holiday with ease, we can make it happen. You'll be able to change your holiday online yourself, with no extra fees until 28 days before departure. Or you can call us and we’ve simplified and reduced the costs to make changes via our team with the introduction of a low flat fee of £25 per booking.

Keep your deposit

Plan ahead with confidence. If your plans change more than 28 days before you travel, we’ll refund your deposit in full, paid in credit to your easyJet holidays online account. So when you’re ready to book another holiday, your £60 per person deposit will be ready to go.


Find out more

Our Protection Promise is reflected in our Booking Conditions and our Best Price Guarantee terms & conditions. Please read these for full details.
 
If you have a flight-only booking with easyJet, please refer to the easyJet Help page for the latest information. The Protection Promise applies to easyJet holidays customers only.

If you have any questions, we may already have the answer on our website. Our help centre is there to give you all the information needed to guide you through every step of your holiday journey. We also have our easyJet holidays chatbot in the corner of this page, who’ll be able to help at any time. If you still need to speak to our team, please visit our contact us page.
ABTA

Members of ABTA

We work closely with ABTA on hotel standards, safety & advice for travellers. Find more advice on their website

atol

100% ATOL protected

All our holidays are financially protected under the ATOL scheme, giving you total peace of mind when you book with us.