Protection Promise

PROTECTION PROMISE AT A GLANCE

From our Best Price Guarantee, to the flexibility to change plans, you’re protected with easyJet holidays. That’s a promise.

You’ve spoken; we’ve listened, and taken action. We’ve overhauled our standard terms and conditions to offer you great value and flexibility in our changing climate. Rest assured, we can and will look after you. We’re an ABTA member with ATOL protection, so you can book your next holiday with ultimate peace of mind.

All of this is in addition to the protection and guidance we’re providing if your holiday is impacted by Covid. Find out more 
here.

Best Price Guarantee

Found the same holiday for less? We’ll beat it. We’re so confident in our great value holidays that if you find the same holiday cheaper elsewhere, we’ll beat the price. We’ll apply a credit to your online easyJet holidays account of the difference between our price and the cheaper price, plus we’ll give you £5 additional credit per person (excluding infants/free children). To find out more and to submit a claim you think meets the criteria, head to our Best Price Guarantee form and we’ll be in touch.

Refund guarantee

Changed your mind? No problem. We’ll give you a full refund if you cancel up to 28 days before departure. Your refund will be free of fees, and we’ll even give you back your deposit as credit on your easyJet holidays online account.

Take your time

Want flexibility? You’ve got it. We’ve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. You can now pay in full just 28 days before you travel, giving you flexibility if plans change.

Freedom to change

If you want to change your holiday with ease, we can make it happen. You'll be able to change your holiday online yourself, with no extra fees until 28 days before departure. Or you can call us and we’ve simplified and reduced the costs to make changes via our customer service team with the introduction of a low flat fee of £25 per booking.

Keep your deposit

Plan ahead with confidence. If your plans change more than 28 days before you travel, we’ll refund your deposit in full, paid in credit to your easyJet holidays online account. So when you’re ready to book another holiday, your £60 deposit will be ready to go.

Find out more

Our Protection Promise is reflected in our Booking Conditions and our Best Price Guarantee terms & conditions. Please read these for full details.
 
If you have a flight-only booking with easyJet, please refer to the easyJet Help page for the latest information. The Protection Promise applies to easyJet holidays customers only.

If you have any questions, we may already have the answer on our website. Our help centre is there to give you all the information needed to guide you through every step of your holiday journey. We also have our easyJet holidays chatbot in the corner of this page, who’ll be able to help at any time. If you still need to speak to our team, please visit our contact us page.
ABTA

Members of ABTA

We work closely with ABTA on hotel standards, safety & advice for travellers. Find more advice on their website

atol

100% ATOL protected

All our holidays are financially protected under the ATOL scheme, giving you total peace of mind when you book with us.