Berjaya Akureyri Hotel

"Without a doubt the worst hotel of my trip. Kids screams and running the halls all night. People in other rooms banging stuff and slamming doors all night. The black out curtains don’t do anything. Genuinely a terrible place. Go somewhere else with your money."

"This was our third trip to Iceland but our first time in Akureyri, flying direct from LGW. We stayed for four nights in a deluxe king room on the fifth floor. The room was bright, comfortable, and had amazing views of the mountains. There is a huge radiator under the window but thankfully the temperature could be turned down and the windows opened easily for fresh air. There was a small seating area with a TV (which we never used as we were out exploring each day). Each night we found ourselves moving the coffee table and the table at the end of the bed to avoid bumping into them in the dark if using the toilet — the layout could perhaps be improved. The most unusual design choice was the bed being positioned against the wall right next to the toilet area, which is separated only by a glass sliding door that doesn’t fully close. This means every sound from the toilet area is very clearly heard in the bedroom - not ideal! There are also no sockets either side of the bed, whereas the opposite wall has them — another reason the bed might be better placed the opposite end of the room. Something for management to consider. The shower area is also next to the bed, separated by a shower curtain. Toiletries, slippers, and robes were provided. The bed was comfortable, though the pillows were less so, but that's personal choice. The room had a kettle and tea/coffee, small fridge (ideal, as we asked for fresh milk to go in our drinks), hair dryer, and a good-sized wardrobe with plenty of hanging and shelf space. A coat hook on the back of the door would have been useful for wet coats - again something management may wish to consider. We liked the hotel’s “Green” option — placing a card on the door to skip housekeeping for the day earns a 1000 ISK credit which you can use in the bar or restaurant, and is valid during daily happy hour (3–6pm). A great idea considering the cost of food and drink in Iceland! Breakfast (7:00–10:00) had a good selection of hot and cold items and pastries. Our departure flight was moved earlier, so we missed breakfast on the last day, but the hotel kindly prepared grab bags for us (I returned 2 of the 3 drinks as we were going straight to the airport). Checking out at 06:30, we had to wait several minutes for someone to appear at reception, and there was no way to contact staff while it was unmanned — something else management may want to review for early guest departures. There’s plenty of free parking at the hotel, and parking in town is free after 16:00. The walk up from town is steep but manageable and only takes about 10 minutes. There are several restaurants nearby; we ate at Backpackers Hostel and enjoyed the food and atmosphere. We also visited the Forest Lagoon twice — highly recommended. Hotel staff were friendly and helpful throughout our stay, especially the blonde Croatian lady in the bar who made excellent Aperol Spritzes ;) Overall, we had a really enjoyable stay and would happily return and recommend the hotel."

"Staying here now and the hotel is fantastic. Staff are very nice and really helpful and rooms are great, especially the ones with a mountain view. Up a steep hill so not great for mobility issues walking down to the bars and restaurants, but perfect for us. The bar is very chilled and has a happy “hour” 3-6pm"