Holidays Help Centre

Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. 

Covid-19 - while you're on holiday

To meet the various government requirements on testing for international travel, it’s really important that you source the right tests and from government approved providers so you can do what you need to do to go on holiday and be able to come back home. You can visit the FCDO website to check the entry requirements for your holiday destination and for your return home - please note that it is your responsibility to ensure you meet these requirements.

We've found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information.

It’s not just entry requirements for your holiday destination that you need to consider, but also any steps ahead of your return home as part of the government’s traffic light system for international travel. Make sure you visit the government website for further information on the necessary steps, which can change at short notice between booking and travel.

In all cases, you’ll need to submit a passenger locator form before you arrive back home, and will be required to provide a negative Covid-19 test within a set period before your return to the country. You should ensure that you have adequate travel insurance to cover any costs you may incur if your return home is delayed due to not being able to produce a negative Covid-19 test.
 
You'll also need to make sure you meet any entry requirements for your holiday destination, find out more.

During these new and uncertain times, we’re here to do all we can to give you peace of mind and comfort – so that you can book with confidence and so your holiday can go ahead as you planned. You can find more information on the steps we’re taking on our Covid-19 commitments page, where we detail our key commitments and have made a video explaining the measures we’re putting in place.

If you’re looking for some advice on how you can ensure you travel safely given the new environment we’re all in, make sure you check out our COVID travel tips page.

Finally, we’ve built our customer safety and wellbeing centre to give you the reassurance that our team of experts have made your holiday as safe as possible and to give you some pointers to help you keep safe and well.

Make sure to visit our COVID-19 information page before you go on your holiday. We’ve provided more information on our key commitments, a video explaining the changes you can expect on your trip and links to the essential reading you need to understand and act on before you go.

Our teams have been working incredibly hard to introduce a range of measures to help keep you safe and allow you to fly with confidence. We also ask anyone with Covid-19 symptoms not to travel or go to the airport.

If there is a confirmed case of Covid-19 on your flight, we will follow the relevant public health guidance. This could mean that you are contacted by governmental authorities using the details provided on your passenger locator form where you have been in close contact with the confirmed case. Close contact definitions may vary between destinations but it could be having sat within a couple of rows of someone with Covid-19. You will then need to follow the procedures set out by the government for the country you are travelling to. This will most likely involve self-isolation in your booked hotel and could be confinement to your hotel room pending a Covid-19 test or self-isolation at Government appointed hotel pending testing.  

Just as is the case at home, if you test positive for Covid-19 on holiday you will be required to self-isolate in your booked hotel under strict conditions, or be quarantined at a government appointed hotel for a defined period, this could be for two weeks. It is most likely that food and drinks will be brought and left outside your room door and you will be required to stay put until you are allowed to travel home.

If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on 0330 551 5160.

In the same way as for our flights, we’ve also been working incredibly hard to introduce a range of measures to help keep you safe and allow you to holiday with confidence. We also ask anyone with Covid-19 symptoms not to travel.

If there is a confirmed case of Covid-19 where you are staying, your hotel will follow the relevant public health guidance and government advice. Each country will have its own procedures, but it is likely that the confirmed case and anyone identified as having been in close contact via the track and trace system will be required to self-isolate. This will most likely involve self-isolation in your booked hotel and could be confinement to your hotel room pending a Covid-19 test or self-isolation at Government appointed hotel pending testing.  

Each country has its own procedure for testing. In many countries the test would take place immediately after the track and trace process has identified a person is a close contact case. Elsewhere testing might only take place to allow release from self-isolation, which could be confinement to your hotel room, in time for your departing flight back home. When it comes to results, usually the tests take 24 hours to produce a result but this can be longer in certain countries.

If you need to self-isolate at your hotel or a government-appointed hotel, in most cases the government of the country you are in will cover the basic costs including your accommodation, food and soft drinks. However, it’s worth thinking about how much money you’ll need while you’re away and planning a contingency amount to cover any unexpected costs that may arise or where a government is not covering these costs. Please also ensure you have adequate travel insurance cover.

Mask exemption rules will vary by destination. Please check the rules on the wearing of masks and the exemption rules on the FCDO page for your holiday destination.