Holidays Help Centre

Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. 

Covid-19 - before you travel

To meet the various government requirements on testing for international travel, it’s really important that you source the right tests and from government approved providers so you can do what you need to do to go on holiday and be able to come back home. You can visit the FCDO website to check the entry requirements for your holiday destination and for your return home - please note that it is your responsibility to ensure you meet these requirements.

We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information.

If you want to know more about the government’s traffic light system for international travel, along with which destinations are on which list, head to our travel information page.

If you’d like to know more about the flexible options for your holiday depending on which colour list your destination is on, choose from the options below:

• What if my destination is on the ‘red’ list?

• What if my destination is on the ‘amber’ list?

What if my destination is on the ‘green’ list?

In line with our three key Covid commitments, which is part of our Protection Promise, we are offering additional flexibility for customers who are due to travel up to and including 30 September 2021, whose holidays  we anticipate may be affected by the government traffic light list. 

Whichever list your holiday destination appears on, or is moved to before you travel, you’ll be covered under our industry leading Protection Promise and you can make changes to your booking or cancel it up to 28 days before travel. We’ll return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. Login to your account and view your booking to find out more.

Once you get to within 28 days of your departure, if your holiday destination is on the red list we’ve added even more flexibility. You’ll be offered the option of fee free changes or to cancel for easyJet holidays credit. If the destination doesn’t come off the red list, we’re really sorry but we’ll have to cancel your holiday no later than seven days before you’re due to travel and we'll refund you in full to your original method of payment for your booking. 

And to put your mind at ease, the same will apply if the government makes any short notice changes or additions to the red list within seven days of when you’re due to travel.

In line with our Covid commitments, as part of our Protection Promise, we are offering additional flexibility for customers who are due to travel up to and including 30 September 2021 , whose holidays we anticipate may be affected by the government traffic light system. 

Whichever list your holiday destination appears on, or is moved to before you travel, you’ll be covered under our industry leading Protection Promise and you can make changes to your booking or cancel your holiday up to 28 days before travel. We’ll return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. Login to your account and view your booking to find out more.

Once you get to within 28 days of your departure, and your holiday destination is on the amber list, you can make fee free changes or cancel your holiday for credit right up to 24 hours before travel. This means that if you change your mind about your trip, or the measures for your return to the UK are too restrictive for you, you’ll have the flexibility to quickly cancel your holiday and book a new one – whether that’s for now or next year.

As always, if you want to travel on your holiday as planned, you’ll need to make sure you meet any requirements to enter your destination along with any requirements for your return to the UK. You can login to your account and view your booking, where we’ve included links to essential reading to help you understand the health and entry requirements for your trip.

Whichever list your holiday destination appears on, or is moved to before you travel, you’ll be covered under our industry leading Protection Promise and you can make changes to your booking or cancel your holiday up to 28 days before travel. We’ll return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. Login to your account and view your booking to find out more.

As always, if you want to travel on your holiday as planned, you’ll need to make sure you meet any requirements to enter your destination along with any requirements for your return to the UK. You can login to your account and view your booking, where we’ve included links to essential reading to help you understand the health and entry requirements for your trip.

Once you’re within 28 days of departure, if we can provide your holiday in accordance with our booking conditions and you choose not to travel, cancellation charges as set out in our booking conditions will apply. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. Balance payments can be made online. If your balance is not paid, as required, we'll assume that you no longer wish to travel and will cancel your holiday.

You can rest assured that if the government makes any short notice changes to the list your destination is on, we’ve got you covered. You can read more about our options for red list destinations here and amber destinations here

 

In line with our Covid commitments, which are part of our Protection Promise, we will cancel any holidays where the UK Foreign, Commonwealth & Development Office (FCDO) advises against all but essential travel. We’re constantly reviewing bookings ahead of planned travel dates to give holidays as great a chance as possible to go ahead.

If it’s likely your holiday will be impacted we’ll be in touch to discuss your options, and unless you’ve already taken action to cancel or change your booking, we will make a carefully considered decision on whether your holiday is able to go ahead in the week leading up to your departure date.

If the continued uncertainty in the world may mean this holiday isn’t the right one for you, we’ve got you covered. As part of our industry leading easyJet holidays Protection Promise, if you cancel 28 days or more before departure, we’ll return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking.

In line with our Covid commitments, which are part of our Protection Promise, we will cancel any holidays where at the point of departure, there’s a known routine quarantine requirement in destination and providing proof of a negative Covid-19 test won’t allow you to go without this quarantine period. We’re constantly reviewing bookings ahead of planned travel dates to give holidays as great a chance as possible to go ahead.

If it’s likely your holiday will be impacted we’ll be in touch to discuss your options, and unless you’ve already taken action to cancel or change your booking, we will make a carefully considered decision on whether your holiday is able to go ahead in the week leading up to your departure date.

If the continued uncertainty in the world may mean this holiday isn’t the right one for you, we’ve got you covered. As part of our industry leading easyJet holidays Protection Promise, if you cancel 28 days or more before departure, we’ll return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking.

It’s essential you read our Covid-19 information page and the FCDO Travel Checklist. It’s your responsibility to ensure that your party meets your destination country FCDO entry requirements.  Due to Covid-19, this may include (but is not limited to) completing and submitting any documentation in advance to show at the airport, proof of a negative Covid-19 test and/or complying with any applicable vaccination rules. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply.

If you have an existing easyJet holiday, you can login to your account and view your booking. We’ve included links to essential reading to help you understand the health and entry requirements for your trip. Please take the time to review all the resources we’ve made available.

Governmental advice and policy is subject to change at short notice and so you should keep checking the FCDO page for your destination. You can sign up via the government site for alerts for the country you are travelling to.
 
You'll also need to make sure you meet entry requirements for your return to the UK, find out more.

It is your responsibility to ensure that you read, understand and act on the FCDO advice regarding entry requirements for your destination before you depart, particularly as governmental advice and policy is subject to change at short notice. You can sign up via the government site for alerts for the country you are travelling to.

We’re continually working through how Covid-19 may impact future bookings, making sure all elements of your holiday are able to go ahead as planned - including your flight and hotel reservations.

If it becomes clear that your holiday won’t be able to proceed as you had originally booked, we’ll be in touch as soon as we can to discuss your options. As a first option, we’ll usually try to find you alternative flight or hotel arrangements, but this may not always be possible. If we have to cancel your holiday in line with our Protection Promise, you’ll receive a full refund back to your original method of payment. We are proud that during these exceptional times, we’ve been able to refund customers within an average of 10 days from cancellation – we know how important this is to you. Please bear in mind that we’re working through our holidays in departure date order.

If the continued uncertainty in the world may mean this holiday isn’t the right one for you, we’ve got you covered. As part of our industry leading easyJet holidays Protection Promise, if you cancel 28 days or more before departure, we’ll return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking.

We’ll always be as flexible and supportive as possible, so if you or another member of your party are prevented from travelling due to a positive Covid-19 test, or are otherwise required to isolate, you’ll have the option to cancel your holiday without fees for easyJet holidays credit. Please get in touch with our team on 0330 551 5160 who will be able to support you.

You should still ensure that you have sufficient travel insurance cover in place (from the time of booking) to cover you/other members of your party if you have to cancel your holiday.

We will do all we can to be flexible and support you if you’re unable to travel due to local restriction tiers. We ask you to get in touch with us as soon as possible on 0330 551 5160 to discuss your options.