Holidays Help Centre

Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. 

Covid-19

It’s really important that you read, understand and act on the FCDO advice regarding entry requirements for your destination. This may mean completing and submitting documentation at least 24 hours before travelling and having the relevant confirmation to show at your departure airport. You may even be required to take a Covid-19 test and submit a negative test result before you travel.

Failure to comply with any entry requirements will likely result in being unable to travel or being denied entry on arrival in your destination. Governmental advice and policy is subject to change at short notice and so you should keep checking the FCDO page for your destination. You can sign up via the government site for alerts for the country you are travelling to.

Failure to comply with any entry requirements will likely result in being unable to travel or being denied entry on arrival in your destination. It’s really important that you read, understand and act on the FCDO advice regarding entry requirements for your destination. Governmental advice and policy is subject to change at short notice and so you should keep checking the FCDO page for your destination. We would also recommend you sign up for any email alerts should the advice or requirements change.
It is your responsibility to ensure that you read, understand and act on the FCDO advice regarding entry requirements for your destination before you depart, particularly as governmental advice and policy is subject to change at short notice. You can sign up via the government site for alerts for the country you are travelling to.

During these new and uncertain times, we’re here to do all we can to give you peace of mind and comfort – so that you can book with confidence and so your holiday can go ahead as you planned. You can find more information on the steps we’re taking on our Covid-19 commitments page, where we detail our key commitments and have made a video explaining the measures we’re putting in place.

If you’re looking for some advice on how you can ensure you travel safely given the new environment we’re all in, make sure you check out our COVID travel tips page.

Finally, we’ve built our customer safety and wellbeing centre to give you the reassurance that our team of experts have made your holiday as safe as possible and to give you some pointers to help you keep safe and well.

Make sure to visit our COVID-19 information page before you go on your holiday. We’ve provided more information on our key commitments, a video explaining the changes you can expect on your trip and links to the essential reading you need to understand and act on before you go.

We would ask you to get in touch with us as soon as possible to notify us. We have been committed to being as flexible as possible and helping support our customers as much as we can during this time, which might include an option to rebook or receive credit or a refund. Please also ensure you have adequate travel insurance cover.

Our teams have been working incredibly hard to introduce a range of measures to help keep you safe and allow you to fly with confidence. We also ask anyone with Covid-19 symptoms not to travel or go to the airport.

If there is a confirmed case of Covid-19 on your flight, we will follow the relevant public health guidance. This could mean that you are contacted by governmental authorities using the details provided on your passenger locator form where you have been in close contact with the confirmed case. Close contact definitions may vary between destinations but it could be having sat within a couple of rows of someone with Covid-19. You will then need to follow the procedures set out by the government for the country you are travelling to. This will most likely involve self-isolation in your booked hotel and could be confinement to your hotel room pending a Covid-19 test or self-isolation at Government appointed hotel pending testing.  

Just as is the case at home, if you test positive for Covid-19 on holiday you will be required to self-isolate in your booked hotel under strict conditions, or be quarantined at a government appointed hotel for a defined period, this could be for two weeks. It is most likely that food and drinks will be brought and left outside your room door and you will be required to stay put until you are allowed to travel home.

In the same way as for our flights, we’ve also been working incredibly hard to introduce a range of measures to help keep you safe and allow you to holiday with confidence. We also ask anyone with Covid-19 symptoms not to travel.

If there is a confirmed case of Covid-19 where you are staying, your hotel will follow the relevant public health guidance and government advice. Each country will have its own procedures, but it is likely that the confirmed case and anyone identified as having been in close contact via the track and trace system will be required to self-isolate. This will most likely involve self-isolation in your booked hotel and could be confinement to your hotel room pending a Covid-19 test or self-isolation at Government appointed hotel pending testing.  

Each country has its own procedure for testing. In many countries the test would take place immediately after the track and trace process has identified a person is a close contact case. Elsewhere testing might only take place to allow release from self-isolation, which could be confinement to your hotel room, in time for your departing flight back home. When it comes to results, usually the tests take 24 hours to produce a result but this can be longer in certain countries.

In many countries the local government is providing the test free of charge but in some destinations you may be required to cover the cost yourself. You should ensure that you have appropriate travel insurance in place.

If you need to self-isolate at your hotel or a government-appointed hotel, in most cases the government of the country you are in will cover the basic costs including your accommodation, food and soft drinks. However, it’s worth thinking about how much money you’ll need while you’re away and planning a contingency amount to cover any unexpected costs that may arise or where a government is not covering these costs. Please also ensure you have adequate travel insurance cover.

Booking your holiday

If you’re looking to book your dream holiday, whether that’s a city break to one of Europe’s old towns or an exotic beach getaway, there are three ways you can book. You can visit our websitewhere you’ll be able to browse, tailor and buy your trip at the click of a few buttons. If you’d prefer to get some advice before booking, you can contact our team of travel experts, who would be happy to help you find the perfect holiday for you. Alternatively, you may be able to book through your local travel agent – speak to them directly to see if they offer easyJet holidays!

We’re determined to do all we can to allow you to book with confidence - which is why we’ve created our easyJet holidays Protection Promise. From our Best Price Guarantee, to the flexibility to change plans, you’re protected with easyJet holidays. That’s a promise.

When it comes to paying for your trip, you have a few options. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided you’re more than 28 days from departure). Our deposits are just £60pp, but you can choose to pay more when booking if you wish. 

To pay off your balance, simply login to your account and view your booking, where you’ll be able to pay an instalment or the full balance of your holiday.

We’ve launched our easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, you’re protected with easyJet holidays. That’s a promise. Find out more on our dedicated page.

At easyJet holidays, we’re so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, we’ll beat it. We’ll give you the difference back in easyJet holidays credit – meaning you can book with confidence that you’ll always get the best value with us.

Once you’ve booked, if you think you’ve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and we’ll be in touch.

Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. If you’re on a beach holiday, a transfer will be automatically included. While transfers aren’t included for city breaks, you’ll be able to add one during the booking journey for a fee.
We have holidays to over 100 amazing city and beach destinations and over 500 resorts. Everywhere from Seville to Sardinia, Mykonos to Milan, and Lisbon to Larnaca. We’re constantly reviewing where we offer holidays to – you can see the full list of destinations we offer from airports near you by searching on our website.
All of customers should receive their holiday confirmation and documents by email shortly after booking. If you haven’t received this but you made a note of your booking reference, you can login to your account and view your booking, where you’ll also be able to see and download your travel documents (including your ATOL certificate). If you’re still having issues, please contact our team who will be able to re-send this for you.
No, you can’t currently use an easyJet flight voucher to put towards an easyJet holiday. We’re really sorry about this.
As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure.    

If you think you may be experiencing an error when going through our booking journey, contact our team who can try and help.
easyJet holidays do not offer the option to book a hotel only deal. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays.

Paying for your holiday

My holiday’s in August or September 2020:

If your holiday is in August or September 2020 and you want to cancel, we have some good news. If you choose not to pay by your balance due date, we’ll have to cancel your booking, but we’ll let you use the deposit to book another holiday with us. Your deposit will be automatically added as credit to your easyJet holidays online account - there’s nothing further for you to do and no need to further contact us. This credit will be valid for booking a holiday in the next 12 months (your departure date can be beyond this) and your credit will appear when you login to your online account in around 14 days from your balance due date. See our website for terms and conditions that apply to this offer.

If you don’t want to wait for your balance due date and would like the peace of mind of cancelling your holiday now, we’ve now made this possible, and you can have the credit applied to your easyJet holidays account immediately. For further information and to get started, log into your easyJet holidays account, view your booking and follow the steps listed.

If you’d still like to go on your holiday as planned, it’s quick and easy to pay off your balance online. Simply login to your account and view your booking, where you’ll be able to pay an instalment or the full balance of your holiday. Your balance must be paid at least 60 days prior to the date of your departure. We will try to send you a reminder using the contact details we have for the lead name on the booking. If the deposit and/or balance is not paid in time, we reserve the right to cancel your booking. See our booking conditions if you have any further questions.

My holiday’s from October 2020 onwards:

We're closely monitoring the situation and reviewing the advice we receive from the UK Foreign & Commonwealth Office, as well as our in-destination partners, as we hope to be taking customers on their holidays again as soon as we can. If anything changes with your holiday with us, we’ll be in touch. Our usual booking conditions apply, this includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday.

It’s quick and easy to pay off your balance online. Simply login to your account and view your booking, where you’ll be able to pay an instalment or the full balance of your holiday. Your balance must be paid at least 60 days prior to the date of your departure. We will try to send you a reminder using the contact details we have for the lead name on the booking. If the deposit and/or balance is not paid in time, we reserve the right to cancel your booking. 

As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme.

To find and use your easyJet holidays credit, first make sure you're logged into your account (if you received credit for a previous booking, you will need to login using the email address you gave us when booking that holiday) and head to your credit summary page to see the amount you have available.

While staying logged in, once you’ve found the trip you’d like to book and have reached the payment page, you’ll be able to use your credit as payment towards your holiday. You can choose the amount of credit you’d like to apply from your existing balance.

We’re constantly monitoring the situation around Covid-19, but unless we’ve been in touch to let you know your holiday’s been impacted, our usual booking conditions apply. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday.

As part of our easyJet holidays Protection Promise, if you haven’t paid your full balance and want to cancel your holiday, we’ll return your deposit back to you as easyJet holidays credit. To find out more and get started, login to your account, view your holiday booking and follow the steps listed.

Yes. We provide financial protection for our flight inclusive package by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. When you book, we will send you an ATOL Certificate. Please check to ensure that everything is listed on it. For more information about financial protection and ATOL Certificates go to: www.caa.co.uk

Making changes to your holiday

If you’re more than 28 days away from your departure date, and you’re looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), you can make the most of our easyJet holidays credit option. This allows you to cancel your holiday quickly and easily online right up until 28 days from departure, returning everything you’ve paid so far as easyJet holidays credit, meaning you can quickly re-book your new holiday. To get started and find out more - login to your account, view your holiday booking and follow the steps listed.

If you’re just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query!

I haven’t paid my full balance:

If you change your mind about your holiday, as part of our easyJet holidays Protection Promise, you can cancel your holiday quickly and easily online right up until the day your balance is due (28 days from departure). The best part is, you’ll never lose out, as we’ll return your deposit back to you as easyJet holidays credit. To get started and find out more - login to your account, view your holiday booking and follow the steps listed.

If you’ve made any payments beyond your deposit, you can have these returned as easyJet holidays credit through our online process, or get in touch with our team through our contact form who will be able to refund these to your original method of payment for your booking. 

I’ve paid my full balance:

If you change your mind about your holiday, you have a couple of options depending on your current situation:

I’m 28 days or more away from my departure date:

As part of our easyJet holidays Protection Promise, you can cancel your holiday quickly and easily online right up until the day your balance is due (28 days from departure). Everything you’ve paid towards your holiday will be returned to you as easyJet holidays credit. To get started and find out more - login to your account, view your holiday booking and follow the steps listed. Alternatively, you can get in touch with our team through our contact form who will be able to return your £60pp deposit as easyJet holidays credit and refund the rest to your original method of payment for your booking.

I’m within 28 days of my departure date:

The closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply:

27-21 days from departure – either 50% of your booking value returned to you as easyJet holidays credit, or 25% as a refund to your original method of payment for your booking.

20-14 days from departure – 25% of your booking value returned to you as easyJet holidays credit.

13-0 days from departure – full charges apply.

If you would like to proceed, you can get in touch with our team.

 
If you need to change the name of someone currently on your holiday booking, please get in touch with our team. Please note that charges will be applied, you can find more details about this in our booking conditions.

Preparing for your holiday

It’s really important that you read, understand and act on the FCDO advice regarding entry requirements for your destination. This may mean completing and submitting documentation at least 24 hours before travelling and having the relevant confirmation to show at your departure airport. You may even be required to take a Covid-19 test and submit a negative test result before you travel.

Failure to comply with any entry requirements will likely result in being unable to travel or being denied entry on arrival in your destination. Governmental advice and policy is subject to change at short notice and so you should keep checking the FCDO page for your destination. You can sign up via the government site for alerts for the country you are travelling to.

You can make special requests by getting in touch with our team. We can't guarantee that these can be provided, but we will make sure to pass your request over to the hotel.

We want you to be confident that your holiday is right for you. If you require any special assistance, or want to understand more about a particular destination, resort or hotel, please get in touch with our team.

You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres).

Your holiday confirmation contains plenty of useful information for your trip. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. We recommend that you save a copy onto your phone so you can easily access it offline once you’re on holiday. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them.

All of customers should receive their booking confirmation email and documents shortly after booking their holiday. If you haven’t received this, you can login to your account and view your booking, where you’ll also be able to see and download your travel documents (including your ATOL certificate). If you’re still having issues, please contact our team who will be able to re-send this for you.

Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. You can purchase travel insurance on easyJet.com with our partner Zurich, or from any other provider. 
easyJet holidays customers can add their flight to the easyJet mobile app 30 days before their departure date. To view your full holiday details, you can login to the easyJet holidays website.

When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with the number 1, and your easyJet flight reference.

If you need to contact us, we’ll always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. When at the airport, we may refer to your easyJet flight reference.

We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. Hotels could also be affected by building work or renovations. If we’re made aware of changes, we try to update our website as needed. 

If you’ve already booked and we consider that a change to your holiday is important, we’ll try and tell you about it before you go.

Cabin baggage and hold luggage

All easyJet holidays include a generous 23kg hold bag per person, excluding infants (0-2 years, unless they have their own seat). 

Cabin space is limited, with enough room for up to 70 cabin bags, so the overhead lockers fill up quickly. All remaining cabin bags will be put into the hold and can be collected from the baggage carousel when you arrive in your destination. Any luggage you take to the gate is treated as cabin baggage. If your cabin bag is bigger than the maximum 56x45x25cm (including handles and wheels), we’ll have to check them into the aircraft hold for a charge.

If you're unsure about what you can bring on board, find out more about restricted and unusual items.
If you want to add extra bags, sports equipment or increase your weight allowance, you can do this when you check-in online or via the app 30 days before departure. There may be an additional cost to take these items on your transfer to and from the hotel.

Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. See the baggage allowance question for more details.

If you’re travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. If the infant is occupying their own seat they are allowed a cabin bag plus a changing bag (45x36x20 cm).

For every infant or child you can take up to two of the following items on your flight:

• Travel cot

• Pushchair

• Double pushchairs

• Buggy

• Car seat

• Collapsible or non-collapsible pram

• Booster seat

• Baby back carrier

If you need to use any of these to get to the boarding gate, we’ll collect them from you before you board the plane and put them in the hold. They can then be collected at the baggage reclaim when you arrive.

If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. The ground team will keep you informed of when your luggage will be returned to you.

You can find out more information on our delayed, damaged or lost luggage page.

Flying with easyJet holidays

Before you fly with easyJet, you need to check-in online.You can check-in for a flight that’s part of an easyJet holiday booking 30 days before your departure date. Have your booking reference to hand, go to the check-in section of the easyJet website and select the ‘No account or easyJet holidays booking’ option. Once you’ve entered your holiday details, simply follow the steps listed.

If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays Customer Service Team. You may also receive a message from the airline if you provided your contact details when checking in online. 

We will rearrange your travel where necessary, ensure your transfer is waiting for your arrival if you have one, and keep you updated as much as possible. You can monitor your flight by using our flight tracker.

You can choose your seats for a small fee when you check-in online or via the app from 30 days before your departure flight. Unfortunately you aren’t able to choose your seat during the booking journey just yet.

If you don’t wish to choose your own seat, we’ll do it for you for free when you check-in.

You can add any available extras for your flight when you check-in 30 days before your departure date – this includes choosing your seats, adding meals, adding extra bags and many more.

You may need to fill in a form in order to enter your destination due to the ongoing Covid-19 situation. Visit our Covid-19 information page to find out more.

You’ll need to have some form of identification on both domestic and international flights. All customers on international flights must have a valid passport and, where required, a valid visa.

For visa and passport requirements, contact the Consulate or Embassy of the country you are planning to visit. You can also check our travel document for more information. Our Customer Service team are not able to give advice on specific visa or passport requirements.

It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements.

For more information about passports, or for whether a visa is required for your holiday destination, please refer to the government website.

If you are travelling to Europe after 1 January 2021, you will need to check the latest government advice regarding passports (and visas) relating to Brexit. You can find more information on our Brexit page.

Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the child’s parents – evidence to support the relationship may need to be carried.

If you’re pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you don’t need to bring a medical certificate. Some seats on board the aircraft are restricted but we show you which ones when booking.

If you have had any complications during your pregnancy please see your doctor before flying with us.

Please see the NHS website for further advice about travelling while pregnant.

If you’re an easyJet Plus member, your existing flight benefits still apply when travelling on an easyJet holiday. To make the most of the allocated seating, make sure you select your seat when checking in for your flight 30 days before your departure date. 

Visa and passport information

If you’re a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period.

For more information, please refer to the latest FCDO advice for Turkey.

If you’re travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. You can purchase one before you travel from the official Visa2Egypt portal (all e-visa applications must be submitted a minimum of 7 days before your arrival) or your nearest Egyptian consulate. These visas are valid for stays of up to three months. 

If you wish to get a visa on arrival, you’re able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. The visa fee is US$25, payable in in pounds sterling, US dollars or euros. These visas are valid for up to 30 days. There’s no need to buy a visa from an agent, as they will often charge more than US$25 for a visa. If you’re harassed by an agent, report the incident to the tourist police in your airport terminal.

If you’re travelling to Sharm el Sheikh (SSH) for 15 days or less, you’ll get a free entry permission stamp when you arrive. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts.

For more information, please refer to the latest FCDO advice for Egypt.

If you’re a British passport holder, you won’t need a visa for stays of up to three months. 

When you arrive, security checks are occasionally carried out on British passport holders who weren’t born in the UK. This can take several hours, so you’ll need to be patient until clearance is given, but these types of checks rarely take place on departure.

For more information, please refer to the latest FCDO advice for Tunisia.

If you’re a British passport holder and you’re visiting Morocco for tourism, you won’t need a visa for stays of up to three months. 

Make sure you get your passport stamped when entering Morocco. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport.

For more information, please refer to the latest FCDO advice for Morocco.

For the latest information around visa requirements for your holiday destination, visit the FCDO website, select the appropriate country and view the ‘entry requirements’ section.

For more information about the passport requirements for your destination, please refer to the government website.

It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. Your passport needs to be in good condition and signed. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements.

If you are travelling to Europe after 1 January 2021, for most destinations you must have at least six months left on an adult or child passport to travel. You will need to check the latest government advice regarding passports (and visas) relating to Brexit. You can find more information on our Brexit page.

Transfers

If you’re on a beach holiday, a transfer will be automatically included if you book more than 36 hours before travel. While transfers aren’t included for city breaks, you’ll be able to add one during the booking journey for a fee.

We have two different transfer options available: 

Standard transfer - this is a shared transfer with other travellers. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday.

Private transfer - this is a private transfer for you and your party. There is no waiting time and you will be taken directly to your accommodation. The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. This may also mean that if you're travelling in a group larger than three, we may provide more than one vehicle.

If you have booked a transfer, please refer to your holiday confirmation email for details on how to find your transfer. If there are no instructions in your email, we will contact you separately with more information via SMS or email. Within 24 hours of your flight departure time, we will message you with your pick-up time and location.

The day before you’re going home, we’ll contact you to let you know your departure details. This will probably be via SMS or via an e-mail to your hotel reception - you’ll find details of how we plan to reach you on your holiday confirmation. You don’t need to call us, just relax and enjoy your holiday and we will get the transfer details to you. If you have any issues on the day you’re going home, you’ll find a dedicated telephone number for our local transfer partner on your holiday documents.

Our team will receive the pick-up information at the same time as you, so please don’t call us until 24 hours before your flight, as we won’t be able to give you any further information.

Unfortunately you won’t be able to. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security.

If you’re booking within 36 hours of departure, unfortunately we won’t be able to provide you with a transfer. Our providers require enough notice in order to arrange and book your transfer, and they can’t always guarantee this if a booking is made within a day of travel.

Please make sure you plan out your route to your hotel before travel and always arrange any transfer with a reputable provider.

While you’re on holiday

If you need to get in touch with our team about an issue while you’re on holiday, please visit our contact us page and we’ll see if we can help you resolve it. It’s important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home.

We pride ourselves on being a modern holiday company. We know when you’re away, your time is precious. For this reason we won’t have a welcome meeting, traditional holiday reps, or notice boards or information books. Instead, if you’re on one of our beach breaks, we’ll be on hand at the airport to meet you and get you safely on your way to your hotel. If you have any problems during your stay you’ll be able to contact our team 24/7. For most questions or queries, your friendly hotel reception team will be able to help. 

When it’s time to go home, we’ll let you know your pick-up details the day before and you’ll find out how we’ll send this information to you by looking at your holiday documents.

Selected hotels do ask for a refundable deposit when checking-in. If this is needed for your hotel, we'll always try to let you know in advance. This deposit amount is decided by the hotels directly rather than by us.

Tourist taxes may apply when staying in some cities or countries.  Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel.  The amount due will vary between countries (and sometimes regions or cities within each country), and is normally dependent on the type and official rating of accommodation and the length of your stay. Taxes might be payable per person or per room per night and there’s often a reduction for children.

To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. This is a guide only [correct at 10th January 2020] and subject to change without notice.

Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately.

You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Your hotel reception can confirm the times to you when you arrive. 

These check-out times will apply even if you’re departing on a later flight. Late check-out may be available at a charge but you’d need to ask the hotel directly about this.

When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card.

What’s included in your holiday will often depend on the board basis you select – see below for more information on what’s included:

• Room only – any meals at your hotel aren’t included in your package.

• Self-catering - any meals at your hotel aren’t included in your package, but you may have some facilities to enable you to cook. Check your room descriptions carefully to see what’s included.

• Bed and breakfast – this includes your breakfast, but any other meals, snacks and drinks are payable locally.

• Half board – this includes two meals a day, normally breakfast and dinner.

• Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals.

• Full board – this includes three meals a day, your breakfast, lunch and dinner.

• Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals.

See below for more information around all-inclusive holidays.

If you want to get the best value from your holiday budget, an all-inclusive holiday is the perfect choice.

What’s actually included depends on the accommodation that you’re staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. 

The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. We may highlight that certain facilities are payable locally – you’ll have to pay to use these when you arrive. Some bars and restaurants may also not be free of charge.

Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season.

You can expect the following at an all-inclusive hotel:

• Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals.  Keep this safe as you may be charged a fee if it’s lost.

• Alcohol: drink responsibly when on holiday. Hotels may limit or restrict the service of alcohol according to local laws.

• Bottled mineral water: this is usually included in all-inclusive packages but can’t be guaranteed.

• Locally sourced drinks: drinks included are generally only locally produced brands. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated.

• Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. Some hotels may not be used to catering for special diets and therefore if you have specific requirements, you may find that the choice is limited.

• Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home.

Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply.

You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. You can contact your hotel directly for further information.

If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. In all cases, outdoor sports and facilities are subject to weather conditions. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment.  Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities.  

At this moment easyJet holidays, are not offering any excursions to our customers and we do not recommend or endorse excursions offered by any local suppliers. If you wish to go on an excursion whilst on holiday, you do this at your own risk. 

We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully.  Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. 

Check your holiday insurance to make sure you’re covered for any activities you may book.

• If you are planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet).

• Jet skis and other such watercrafts should only be used with appropriate safety equipment and under the supervision of the instructor.

• Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road.  If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped – such as hiring a car, taking a taxi or using public transport.

• Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured.

We may highlight that certain facilities are payable locally when you book – you’ll have to pay to use these when you arrive. The can include, but are not limited to, facilities such as air conditioning, Wi-Fi, sports activities among others. Some bars and restaurants may also not be free of charge.
Many hotels will offer wireless networks although we can’t guarantee an uninterrupted service or the strength of the signal. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. Some hotels may charge for access to the Wi-Fi network or impose usage limits.
Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. This means it is operated at the discretion of the management, both in bedrooms and public areas. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. There may be a local charge for air conditioning in some rooms.
All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. Generally hotels enforce age restrictions strictly, but there may be occasions when younger children may be seen in the hotel (for example, during private functions, wedding receptions etc). 

It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK.  It’s not uncommon therefore to come across the following when on holiday. 

• Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. They don’t mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting.  Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please don’t feed birds or cats or other wildlife.

• Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience.

• Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. If you’d like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance.

• Building work: There’s a possibility that building work may be taking place as resorts and hotels continue to develop. If we believe this is likely to have a significant effect on your hotel we’ll try and tell you at the time of booking or, if you have already booked, you’ll be contacted before departure if there’s time.

• Electricity: Depending on your location, there may be blackouts. Please be patient if this happens.

• Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. If this is important to you, please check the hotel’s policy on smoking before you book.

Safety on your holiday

There are a number of sources to give you the latest travel information. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. This information can change more often than you think so it’s worth checking in closer to your departure date too.

The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling.

You can find the latest easyJet holidays travel policies on our website.

During these new and uncertain times, we’re here to do all we can to give you peace of mind and comfort – so that you can book with confidence and so your holiday can go ahead as you planned. You can find more information on the steps we’re taking on our Covid-19 commitments page, where we detail our key commitments and have made a video explaining the measures we’re putting in place.

If you’re looking for some advice on how you can ensure you travel safely given the new environment we’re all in, make sure you check out our COVID travel tips page.

Finally, we’ve built our customer safety and wellbeing centre to give you the reassurance that our team of experts have made your holiday as safe as possible and to give you some pointers to help you keep safe and well.

Make sure you take a look at our customer safety and wellbeing centre, which we’ve built to give you the reassurance that our team of experts have made your holiday as safe as possible. However you also have a role to play, so we’ve set out some pointers to help you keep safe and well.

You’ll find more information about safety:

Before you travel

While you're on holiday

While out and about

At your accommodation

While having food and drink

While at the pool or beach

We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards.

You can buy travel insurance with our partner Zurich, or from any other reputable supplier.

Remember to take a copy of your policy with you, especially the emergency assistance contact number. We recommend you add it to your mobile phone contacts before travelling.

Remember that the free European Health Insurance Card (EHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation.

Leave a copy of your travel details with your next of kin or an emergency contact.

For up to date travel health information visit the UK Government’s Travel Health Pro website.

For questions around vaccinations, please visit the NHS website. It is worth remembering that some vaccinations need to be taken up to several weeks in advance of travel. Be sure to check what you need well in advance of your departure date.

You can find all the information you need about flying with medical conditions on the easyJet website - it covers medicine, medical conditions and equipment. It is recommended that you take enough medicine to cover your holiday and a few additional days in case of any unforeseen circumstances.

Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while you’re abroad

If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. Please ensure that your server understands what you are asking for.

After your holiday

If you’ve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. We’ll aim to respond to your complaint within 28 days.

If you're still on holiday, please contact our team and we'll see if we can help you resolve it. It’s important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home.

If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJet’s responsibility. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you won’t be eligible for compensation.

To make your claim, please fill in our EC261 compensation claim form.