Annabelle Beach Resort

"APPALLING HOTEL APPALLING JET2 CUSTOMER SERVICE FALSE ADVERTISMENT I WOULD NOT RECOMMEND JET2HOLIDAYS NOR THIS HOTEL Hotel is nowhere near the official 5 star it rates itself as nor is it anywhere near the 4 star jet 2 downgraded it to. This is the worst hotel we have stayed it. Poor facilities, poor standards, poor hygiene and insufficient staff to cope with demands Having raised these issues in detail with jet 2 at the time and on returning home complete with photographic evidence we got a very short reply stating that the hotel is in need of some attention and that’s it. Due to the poor response/ customer service i have escalated this to ABTA Communication poor On arrival very little information provided about hotel just given room key and shown a map on the back of keycard Told where and when to collect towels Towels changed every 2 days Safe key Late checkout room Carol advised us 2 days before departure Reception lady on the morning of departure Reception man 1 day before Luckily Carol sorted this out for us on the thurs before we left Rooms Clean but bathroom in need of some maintenance bath towels threadbare most of time and often had holes in them cracked shower screen Mould around bath and sink Paper cups for coffee + stirrers very rarely got replaced Bottled water only provided on day of arrival and we were told that was it. Whereas other people we told it got it replaced every day Fridge not cleaned on arrival nor during our entire stay Pool Issues The pool area and the pool wasn't cleaned during our entire stay. Pool/ beach towels provided threadbare often with holes in them and could only change every 2 days The sunbeds at the top pool and the beach Filthy as never cleaned Unable to use a lot of sunbeds as the recliner part could not be used as "teeth" broken so can't angle etc Holes in sunbeds Pool has objects like glasses and plastic rings floating round the bottom. This was there from day 1 of our holiday and still there when we left Pools have grime and mould growing around the sides and bottom of them. Again, from day 1 until we left. Mould floating around the pools Chairs and tables around pool and beach bar in poor state. Chairs were ripped at seams, had holes in them to the point that when my wife sat on one of these chairs, she nearly fell through it Parasols in poor state of repair, some with no pins so can't put up Restaurant There seemed to be never enough staff to clear the tables or set them. Every meal time was a challenge to find a clean table. Tables often cleared nor set. We often had to set our own. Please note we sat in twos or four to make it easier Often running out of cups (in the morning) and plates Glasses cracked/ chipped Food not even luke warm, meat tough as it had been overcooked and cooked in advance and left by the side until required. Also, poor quality as fatty and gristly Vegetarian options are limited to the salad bar or cooked vegetables. No protein options apart from eggs at breakfast Carol introduced me to the restaurant manager but when I asked if they can make me an omelette told it’s very difficult as the kitchen is very busy. So, it was eggs for breakfast, Greek salad for lunch and eventually gave up with evening meals and often ate out as we just didn't need the stress or hassle People using the same spoon for bacon or other meat products and then using the same spoon for beans or other vegetables Finding sausages in the beans as people had been careless. Just don't understand why vegetables and meat products are placed next to each other A La Carte Restaurant. Being an A La Carte restaurant, we expected a set menu, waiter/ waitress service and food cooked to order and hot. However Had to go and get your own salad Food for the entire menu had already been cooked and left in the buffet trays under heat lamps waiting to be served. As a result: Soup arrived cold Mains arrived cold. Fish was sent back, which was then microwaved to heat up and returned to my father-in-law Lamb cold and tough, fat in lamb had jellified Vegetarian pasta dish. Enough spaghetti to feed 4/5 people with a tiny amount of sauce Bars & Service Service extremely slow as only ever 1 bar person serving, cleaning etc. Always seem to be a queue at the bars. limited to just 4 options these were pre made, stored in jugs and never changed once during our stay Local alcohol poor quality compared to turkey, Egypt etc Mixers such as coke poor quality. Tasted like carbonated water with a hint of flavouring. Making drinks even worse. We started buying our own coke, Fanta and sprite which made the alcohol tolerable Coffee at bars again poor quality as no attention paid to it Summary Hotel seems to be being run down and it seemed like everything was done with minimal effort/ input/ spend. I'm not sure whether this is because of the issues they had July/ august this year when I believe the hotel had to be shut down for a deep clean and this has hit them financially. I have taken a lot of photographs of the poor state this hotel is in and have attached some of these as an example of the issue encountered Officially 5* nowhere near. The cynical side of me tells me that this is purely so that they can charge guests maximum climate charge I'm not sure, based on our experience, it deserves 4*, when I compare it to all the hotels we have stayed over the numerous years of travelling. During our stay we spoke to numerous people, many of them repeat customers who'd been 3 or 4 times and they encountered the same/ similar issues and even they said they won't be back"

"This was rated a 5 star hotel when we booked and it then got down graded to a 4 star. Wich was fine however when we arrived we were taken up to what they called bungalow higher ground room wich we payed extra for when in actual fact it was just a standard room and disgusting at that. We were taken up the 10000 steps to our room and the staff member never even noticed or cleaned the dirty plastic bag that had been left right out side of our door , with tissue covered in human poo and cigarette stumps. I then went down to management and told them I was unhappy about the room because we payed extra for a bungalow. He said all the rooms were this way and hays travel had ripped us off. I swallowed my pride and let it go then I was greeted in our bathroom with poo stains all over the toilet. There were plates with ants all over in the bushes and the rooms wernt cleaned properly throughout the week. The food was horrific. Cold , hard and stale. By the 2nd night I was poorly with a dicky tummy. Do not go here save your money ! I should have gone on a cheap holiday to Benidorm I would have atleast not had a sore tummy and been able to sit on a toilet without other peoples excretion being present!! Still waiting for Jet2 to compensate us !!"

"Solid 4* hotel, but not 5* and here few notes: Positive moments: Lots of greenery with plants and trees everywhere, the feeling is like in private mini tropical garden. The spacious family room. Proper main buffet, good variety of meals with some Greek specialties at each meal. Sea view from the main restaurant make your breakfast perfect and same for snack bar in the afternoons. Room cleaned (very quickly) every day, main toiletries like shampoo and soap provided. The animation team was great during the day and kids' disco night were awesome. NEGATIVES: Paid WiFi in the rooms. It’s very unusual to have this paid, while other hotels nearby offer it for free. Ice-cold swimming pools at this time. Very few people dared to bathe there. The sea was warmer than the pool. Rooms and facilities need renovation: outdated furniture, rusty elements in public toilets."