Laguna Holiday Resort

"I booked this holiday as a first holiday for me and my boyfriend, price looked inviting as it was end of season and the hotel was rated a four stars. This hotel doesn’t even deserve the one star if I’m completely honest. First night we got there was taken into our room until 5:30 and check in was way earlier. We was taken straight to get lunch and this meal was probably the best meal we had the full five days. Smallest buffet and not enough choice at all. Meals were repeated or reused, everyday there was less and less people there everytime we ate I ended up just eating bread and oils there most nights as it was disappointing. Our room started off okay until we realised the shower and sink were Salt water. We had to ask for our room to be cleaned and even after asking was not given the necessary things we needed like toilet roll towels and water. Our door didn’t open most of the time my boyfriend had to chuck me over the balcony most nights to even be able to get into our room as staff didn’t move our room or help. The pool was freezing and the paint on the floor of the pool stuck to your feet. The other pool had slides and kids were having to fill up water bottles to be able to go down at as no one was working up there. There was only ONE BAR with one man working every day we were there I felt sorry for him. Drinks were watered down completely we were drinking the spirits straight and still did not feel a thing. There was no entertainment the entire time we was there and music only played quietly by bar. There was a pool table which occupied us until there was no change available in the entire hotel or around the hotel. The only good thing we had from the hotel was that we could leave and go on days out and eat food from the food van down the street which saved us so much. I wouldn’t recommend at all waste of money completely"

"So my husband turned 40 so I surprised him with a holiday. When we arrived we were greeted and the customer service was excellent so I thought yes!!! I did good. Then it started!!!!!! Got to the room unpacked and thought get a shower and change. Turned on the shower which was disgusting so rusty and brown and the shower head matched but I thought its all good we can do this then all of a sudden the water from the shower started bubbling up through the grate on the floor flooding it. Reported to reception nothing got done was promised to be move never happened so me muddled through. I had to collect toilet roll from reception as they were never replenished in the room. No fresh towels I had to take them off the cleaning trolley. Food on first night we thought was good then it went downhill from there so we had to eat out food was cold or like rubber as over cooked. Cocktails were watered down how do I know after my 10th sitting there and not laid on the floor trust me I cannot handle my drink. At one point sitting in the restaurant witnessed the manager having a go at staff leaving her standing there crying there is a time and a place and that was not it. First day when the staff came to take my plate I nearly jumped out of my skin as this person no uniform approaches my table so I think it would be a good idea for uniform. Every day when we left our room for breakfast was was greeted with the smell of what everyone had eaten the night before and found out that the grey sheet outside was hiding the overflowing cesspit. It was such a shame and to say im disappointed is an understatement. Will not be returning shame as surrounded areas beautiful and the beach was lovely."

"I went to Laguna for my vacation with my friend and we had an amazing stay..All the staff were friendly and the hotel services are topnotch and professional..The food is very taste and the arrangement at the buffe is a significant of at work..The room so clean and its always been refresh!!"