Novotel Athenes

"Good hotel, great rooftop pool, absolutely horrendous breakfast, unworthy of the rest of the hotel."

"Worst hotel I have ever stayed in. Front desk staff were so unhelpful and unsmiling. The area was so shady with junkies and homeless people. Reached out to Accor to assist in moving however they were unresponsive. There was no recognition of my gold status, no upgrade, no thank you no nothing. The staff in The restaurant were so rude that I refused to even get a glass of water there. All their business went to the lovely cafe directly next door. Reasonably priced and very tasty. The rooms were dated and old and the shower screens need replacing. Water bottle provided in the first day and nothing after that’s Severely let down the Accor brand and I would list it as a 2 star hotel at best. Shout out to the only friendly customer service focussed guy upstairs"

"This hotel is somewhere you only stay for one night on your way to somewhere. The area is very average.. the hotel itself is also average but fine for a night.. we asked reception to bring us an iron & half an hour went by so called again.. instead of saying “sorry I’ll follow up for you” he simply says I told them.. so another half hour passes & reception call us wanting to know when we’re checking out! Seriously all I wanted to do was iron a dress so I could leave & waited over 1 hour & several phone calls later & it NEVER TURNED UP! Terrible service. Rooms are very average. Hole in our sheet etc. Glad to be checking out! Pool area was nice enough but they close it at 6pm.. so no night view of the Acropolis!"