Radisson Blu Hotel Berlin

"A hotel that fluctuates in stars so rapidly it will make your head spin. Exceptional? In inconsistency absolutely. We were on our honeymoon here and they completely ruined our trip. Where to start? The check-in was conducted by a very uninterested and rude person. The first room had flaws so a room change was offered on the next day. When staying at a five star property, one expects a luxurious, uncomplicated and welcoming experience. Non of this was the case. Breakfast is not what we expected from a five star hotel. The staff is wonderful but the selection of food is rather limited. Coffee is brought to the table but comes from a machine. In the atrium bar they messed up our order twice and we had a bill that wasn’t correct. Check it when you leave. The pool is very small and the floors in the spa area are slippery. They don’t have proper airconditioning but ventilation that cools minimal, not what one would expect in a property like this. Opening the windows at night is no option, there is a lot of street noise. Be aware of that. Housekeeping is a joke. In the hall on the fourth floor there is a dirty tissue. It has been laying there for days now. I’m sure it’s still there. Our room was poorly cleaned and we had to request cleaning over and over again. When they changed the sheets the forgot the pillowcase… Finally it was followed up. Be aware; dealing with these complaints will cost you a lot of time as the reception is very busy. The management of the hotel took our complaints seriously and acknowledged the problems. That didn’t prevent us from having our honeymoon ruined. When you are looking for a stress less, worrying free, comfortable and luxurious stay, stay somewhere else."

"Great location, the room was too hot, I payed for a room with A/C. The bathroom floor was stained. The food was very good and good service in the buffet breakfast."

"It is a fantastic hotel located right in the middle, by the river Spree. Great facilities (pool/SPA, parking, bar, breakfast). Stayed there a handfull of times now and everytime their water Hatem does the most outstanding service I have ever experienced (80-100 hotel stays a year the last 15 years!). I almost never do reviews. But this time I really need to recognize this particular fantastic person/employee!!!"