Mama Shelter Bordeaux Centre

"After tricky journey into centre no help parking and at arrival no help with luggage at all ! Overpriced for a very small room that had very basic furnishing . Basic products and view of stairwell ! Roof top bar is a party place did not feel glamorous ! However good food and nice staff in the restaurant . We were also overcharged initially to secure our room ."

"I made 3 different reservations for Mama. First one for 3 nights at MS Toulouse, then 2 nights a Bordeaux and finally 1 night again at MS Toulouse. The Toulouse part was excellent, however, at Bordeaux , I never got an e mail for the booking confirmation btw, I arrived to the front desk and the guy told me that my reservation was made for 11-13 of February not for 11-13 March that I obviously needed it. I asked to talk to the management staff and the front desk guy told me that nobody was available to talk to me and that my reservation was expired and charged, and that the hotel was fully booked to take me even if I was willing to pay for the reservation again. I am sorry but this was not ok. I made the 3 reservations, I got booking confirmation for the 2 reservations of Toulouse but nothing from the one in Bordeaux...strange, then how could it be that nobody from the management of the hotel was reachable? I paid 298 Eur for nothing and I could not confirm that what you told me that happened, it really happened...I am very disappointed, I stayed at MS LA first when I knew the brand in October 2024, then Toulouse, they are great experiences, but Bordeaux was extremely disappointing!"

"Central location, close to the tram and shopping area. Friendly reception staff. Nice contemporary room. However, stayed on the first floor and loud music late at night and early breakfast sounds kept us awake. Breakfast bar area was dark, more like a night club, found it hard to find breakfast items. The corridors were dimly, overall a strange atmosphere in the hotel. Probably wouldn’t recommend the hotel for a solo traveller or a family."