Appart City Confort Bordeaux Chartrons

"It was our 1st time to France- Bordeaux and we were very exited to visit the region. To our surprise right after we entered the lobby it was a rundown, 2 star old hotel in a very bad, dirty and dark area. My wife and I were scared to even go out to the street. Carpet was dirty and stained, walled chipped and tiles broken. However the worse part was mold and mildew on the bathroom ceiling shower and bedroom. No wonder we immediately smelled an overwhelming humidity oder in the hallway and room. We will NEVER forget this hotel nor our arrival to France because of this hotel (not in a good way). It's very sad that we had to stop here before we continue our trip to Paris. Regards"

"Arrived to immaculate reception area. Cool but functional greeting and check in. Room small but clean and everything worked. Stayed 5 nights. No towel change. No bedding change. No room clean. Unsure if this is normal here. I have never stayed in a room that long without cleaning and you have no tools to clean for yourself and no instructions for your rubbish. Location is easy for town. Staff are all nice except for one lady receptionist who I won't name but hospitality is the wrong job for her. I would not return based on the room not being serviced."

"We stayed in the hotel for 4 months and our experience wasn't satisfying! The cleaning service wasn't regular and they entered the room inappropriate hours. Also when we announced them(20 days notice)that we would like to leave the room earlier and asked them for a refund at first the manager accepted it and told us to send an email , which answered 3 days later with a negative answer and then she played with us told us in person that she would try and to give a partial refund and after one week another email that she couldn't do anything to get our money back! We didn't care so much for the refund but for her behavior. She treated us like we were idots!The rest of the staff was polite and helpful!"