Pickalbatros Makadi Resort Aqua Park - Hurghada

"So we returned from Albatross Makadi resort after 11 nights. It wad unbelievably good! Absolutely spotless, noise levels fine for us, chilled atmosphere. 6 restaurants- food for everyone Pastries available all day Patisserie bar Staff and service amazing - especially Fars Elsoyd who looked after us daily. Each room block has it's own pool plus lots of other pools including a water park. All spotless. Favourite restaurant was the steakhouse the only one you had to book. Rooms cleaned daily - if you want your fridge restocked you just ask as it wont get done automatically. Whole resort was massive to get a better understanding you need to go on the website! Highly recommend and would go back. Tip- do not go the onsite shop unless desperate big rip off. If you have daughters be wary of the entertainment team lads - one called Mowgli tried to persuade our daughters to go into a night club in Hurghada despite one having a child wrist band ( age16) - telling them 'it's fine I know the owner'. Did not report him whilst there as first time in Egypt and unsure of consequences. Other wise a great trip."

"The resort is beautiful and spacious, featuring numerous restaurants and bars, three main swimming pools, and a group of buildings. Each building has three floors: ground, first, and second. Each building contains 12 rooms, four on each floor. Every three buildings overlook their private swimming pools. The rooms are lovely and a very comfortable size. The rooms on the first and second floors have balconies overlooking the pool, while the ground floor rooms have direct access to the pool. I stayed in three rooms: two on the ground floor (rooms 1140 and 1141) and one on the second floor (room 1146). The room rates are very reasonable and include breakfast, lunch, and dinner at all restaurants, as well as snacks and all other services. There are also daily entertainment programs, which you will receive upon check-in. The resort is suitable for all ages. Please note that prices are in Egyptian pounds for Egyptians; for non-Egyptians, prices are in US dollars or euros (I don't know why). Only Visa and Mastercard are accepted. If you have an American Express card like I did, you might encounter some issues. However, I guarantee you will have a wonderful time exploring the resort. In short, my rating is 10/10. . . As for the resort's management and staff, that's where the problem lies. Initially, if you inquire about specific items, they assure you they are available, but upon arrival, they are nowhere to be found. For example, I asked if the bathroom had a bidet, or if I should bring one. They said it was, but during check-in, they told me it wasn't. When I confronted them, they started making excuses, asking for the call center employee's name, the date and time of the call, and the phone number I called from—as if I were being interrogated by the FBI. So, be sure to confirm your room requirements. Room service is also incredibly slow, and the staff seem unwilling to work. I read that room service offers juice delivery, but when I called, they initially said it wasn't available. When I pointed out it was, they said they would charge an extra fee. After agreeing, my order didn't arrive until a full hour later. My daughter ordered a fruit basket and asked for it to be cut, and they said they would charge an extra fee for cutting it. It arrived an hour later, uncut. After questioning them, they sent someone an hour later to cut it. So, it takes two hours or more just to order something from room service, and that's the biggest problem. Every time I called, an employee denied any knowledge of my request. There's a supermarket in the resort selling souvenirs and personal items, but I don't recommend buying them as the prices are unreasonable. That's what I experienced during my first two days, and I'll tell you about the rest later. Following my previous review, the hotel manager, Mr. Osama Ibrahim, personally contacted me and went above and beyond to address all the issues raised. He didn't just listen; he followed up on every detail himself until he was certain the problems were resolved. Room service went from slow to fast and efficient. This level of professionalism and personal attention to guests is very rare, and it alone is enough to completely change my impression of the trip. I extend my sincerest thanks and appreciation to Mr. Osama Ibrahim for his high level of professionalism and genuine commitment to guest comfort, not just empty promises. My experience was transformed from disappointing to exceptional thanks to his direct intervention, and I highly recommend him as a role model in hotel management."

"Just back from a 14-night stay at Albatros Makadi Resort and our family had a great holiday. Highlights - The staff - 5 ⭐ All the staff were so friendly, spoke perfect English and really care about the guests. A special thank you to Mohamed Hussain (lifeguard) who made a real effort to make sure we had the best holiday, Ahmed Ragab (house keeping) who was so friendly, kept our room spotless and made towel animals for our children which they loved and A.Elrahman Ahmed (drinks service) who taught me Arabic and made sure we had drinks served around the pool everyday - these guys were amazing and we miss them. Rooms - 5 ⭐ We had a deluxe family room with terrace and pool view with a pool just for our block, which was great. The room was very modern, well maintained, comfortable and so so spacious (the biggest room we’ve ever had). The air-con broke and the team can straight out to repair it which kept the room nice and cool. Food - 5 ⭐ Really good quality food and with 5 different restaurants at night + the steak restaurant which you get one visit to per stay - there is so much choice and also meant it was a lot calmer and quieter. The food was really good and constantly being refreshed with live cooking stations such as a pasta station, wood fired pizza, teppanyaki, fresh cut meats, paella, charcoal grilled meats, kebabs and so much more!! Along with several places to eat during the day time. Another bonus is you can take the food from the restaurants / snack bars to other restaurants, eat watching the show and even around the pool or to your room. Staff work so hard to clear plates and keep the hotel spotless. The extras - 5 ⭐ The VR centre (which is free) and really good, the 4 person bikes (again free) so you can get around the hotel without walking everywhere, the mini lake swans (free again!), the snorkelling from the pier and the extra large outdoor tv showing live football. Really make this hotel 5 ⭐ Areas for improvement - Drinks - 3 ⭐ The drinks are okay, local larger, local spirits (only vodka, rum, gin & whiskey), fruit juices from carton (mango, orange and apple) and soft drinks but the real disappointment was the cocktails. Yes, as others say, you can get more cocktails in the upstairs Galaxy Lounge, but even these are so basic as they lack any other ingredients and also means you can only get cocktails in this Galaxy bar after 7:30pm and not around the pool in the day or whilst watching the shows in an evening which was a real shame. The staff do try with what they’ve got but they are very inconsistent and all tasted the same. If the hotel invested in some more ingredients and served more and better cocktails, and in more bars this would be a solid 5 ⭐ hotel. Ice cream 4 ⭐ Only available from 7:30pm from the restaurants. Again, if ice cream had been available all day or even during lunch service, as the children love ice cream on holiday, it would have been a solid 5 ⭐ WiFi - 3/4 ⭐ Okay service all over the site but very slow and often drops out during busy periods in the evening. I used an eSIM which was so much better. Overall this is a great modern, well maintained, well run and family friendly hotel with amazing staff and customer service. We will be back (and hope when we return there will be better cocktails and ice cream). Thank you to all the staff at Albatros Makadi Resort 🇪🇬 🇬🇧"