Venus Beach Hotel

"This hotel looks nice as you enter the reception and the pool area looks nice but the loungers are very uncomfortable. You pay €10 refundable deposit for pool towels, they are very thin and a couple of times had holes in them. The rooms are a reasonable size but very little storage so the place ends up very untidy. The dressing table chair was very low and the mirror high, could only see the top of my head when I used it! The bathroom was very small and tired, the shower, no matter how hot or cold you set it you would get a ‘scalding’ at frequent points during a shower when the water would take it upon itself to change temperature with no warning! The breakfast was just all the usual stuff but the coffee machine only filled a cup half way and it was always cold! Asked for ice at the bar but was told no as it was ‘against policy’, tried to order some through room service and they wanted to charge €13! Visited a 5 Star hotel at the other side of the island in June and there’s no comparison, luxury every step of the way. unlike Venus Beach. Why this hotel is allowed to be classed as 5 star is beyond me."

"Disappointing Stay – Definitely Not a 5-Star Hotel! I recently spent a few days at this hotel with the all-inclusive package, and I have to say it was a massive disappointment. This is absolutely not a 5-star hotel. At best, a very weak 4 stars, and realistically, it feels more like a 3-star property. I left feeling dissatisfied and frankly quite misled. We arrived around noon, fully understanding that check-in is from 3pm. However, when I politely asked if we could have lunch while we waited, I was told we'd have to pay extra. I travel a lot and have stayed at many all-inclusive resorts around the world, and in every case, guests are welcomed and encouraged to eat or enjoy the facilities even before check-in time. Here, it was clear - you are just a walking wallet to them. And that’s ironic, considering how much food goes to waste in such places. It's obvious that the owners or management have not visited truly high-standard hotels themselves. The all-inclusive offer was incredibly poor. There was very limited choice at every meal, and the quality left much to be desired. Don’t be fooled by the management's responses claiming there are over 100 items on the menu, unless they’re counting juice flavours, coffee types (which, by the way, was awful), and a few sauces. The reality was: barely anything worth eating. The atmosphere during dinner was also quite unpleasant. The restaurant managers were visibly rude to the staff, creating a tense and uncomfortable environment. You could see the servers rushing around nervously, clearly afraid of returning to their station without dirty dishes in hand. I overheard how managers were speaking to them on several occasions and honestly, it was disgraceful. One particularly shocking moment was when I went to the bar to ask for a bottle of mineral water. The lady grabbed one, saw my all-inclusive wristband, put it back, and told me I could only have soda water with all-inclusive. So let me get this straight: if I pay in cash, I get proper water, but if I’ve already paid for all-inclusive, I’m given the cheap stuff? That’s simply unacceptable and frankly disgusting customer service. I paid for that "stupid" water when I paid for the package! Another issue: the water on the floor in the bar area after it rained. It was very slippery, and nobody came to clean it up or even put a warning sign. This shows a complete lack of care for guests’ safety. One of the most ridiculous rules was the ban on bringing food or drink from outside the hotel. They claim it’s for “health and safety”, but everyone knows it’s just about making sure you spend money only at the hotel. I'm an adult, no one should be telling me I can’t have a snack or drink in my own hotel room. Thankfully, there's a Lidl just across the street, where you can buy proper sparkling water, unlike the awful one they serve inside. As for the rooms, we could hear every single word from the neighbouring room. There was just a door (not even a wall!) between us. The main door to the corridor also had gaps, so light and noise would come in all night. This is not what you expect from a 5-star hotel. The room’s furnishings were incredibly cheap: a broken plastic chair, a thin plastic toilet seat, chipped mirror in the bathroom, dirty curtains and windows, and an overall dated, worn-out look. The bathroom clearly needs renovation. The outside areas were no better – neglected plants, dried-out landscaping, exposed wires and pipes sticking out of the ground, and broken tiles creating trip hazards. The hotel simply doesn't look after its surroundings. The only positive thing I can say is the location and the view, which were genuinely beautiful. But that alone is not worth the price or the "5-star" label."

"Very good value for money clean and well laid out especially round pool area and next to beach breakfast choice was good too"