"Summary
Cap St George is a beautiful property with impressive facilities and a professional front-desk team, but the experience is let down by poor coordination across departments. Service is inconsistent, communication is weak, and basic requests often go ignored or mishandled. For the price, I expected a seamless luxury stay. What I got instead was a mix of generosity, confusion, and repeated frustration.
We stayed the first two weeks of October.
Review
I stayed at Cap St George Hotel in Paphos with my girlfriend to celebrate her birthday. We originally planned to stay for two or three nights but ended up extending the trip to a full week for convenience. We paid a considerable amount of money, expecting a relaxing and well-managed experience. The property is beautiful, and the front desk staff are polite, but almost everything behind the scenes felt disorganized.
Arrival and Setup
Before arriving, I contacted guest services to arrange a few things for my girlfriend’s birthday. I ordered champagne for the room and requested a birthday cake to be presented at the end of a special dinner I had booked at Kohili’s, the hotel’s seaside restaurant.
The pre-arrival communication was excellent, and when we arrived late at night, everything was set up perfectly. The champagne was waiting, and the room was decorated nicely. We were even upgraded to a suite that normally costs around €1,000 a night, which was generous and appreciated.
The Birthday Dinner
The birthday dinner is where things started to go wrong. It was meant to be the highlight of the trip — a planned surprise with a birthday cake to finish the evening.
The setting was beautiful, and the starters arrived quickly, but then everything fell apart. We waited nearly forty minutes for our mains and ended up finishing an entire bottle of wine in that time. When the food finally arrived, we ate, but no one cleared our plates afterward or offered dessert.
I knew there was supposed to be a surprise birthday cake, yet after forty-five minutes of waiting, nothing happened. I eventually went to the bathroom and overheard staff on the phone talking about the cake, while others were walking around the restaurant handing out towels for guests to wave while music played.
Everyone around us was dancing, laughing, and celebrating while we sat there completely ignored. When the cake finally arrived, it was close to 11 p.m., the air had gone cold, and the moment had passed. It felt less like a birthday celebration and more like a humiliation ritual. Watching everyone else party while we sat waiting was genuinely awkward — it ruined what should have been the most special evening of the trip.
Room Service
Room service was unreliable the entire two weeks.
Day 1: Ordered breakfast around 9 a.m. for my girlfriend’s birthday. Nothing arrived for over an hour. I called and was told it was on the way. Twenty minutes later, someone called back to ask what we had ordered and whether we wanted to cancel it. The food finally arrived around 11:30 a.m., more than two hours after ordering. They removed the charge, but that is not really the point.
Day 2: Breakfast arrived correctly.
Day 3: Ordered a dish that came with hash browns and tomatoes but got salad and eggs instead. It took thirty minutes to fix.
Day 4: The same thing happened again. I also ordered pineapple juice but received two orange juices.
Check-out day: Ordered soft-boiled eggs, got hard-boiled eggs.
About 70% of the time you already know you’re going to get a wrong order. And if you complain, you basically have to wait another thirty minutes for someone to come and fix it. So, if you order at 9:30 a.m. and try to get it corrected, you’ll end up eating breakfast closer to 11 a.m. It’s a recurring pattern that becomes exhausting after a few days.
You can order food through the app, but it is confusing and unreliable. For example, if you order two eggs, the menu clearly says it comes with hash browns and tomatoes. What actually arrives is just two eggs. When you call room service to correct it, you end up being treated as if you are asking for something extra, even though it is written directly on the app as part of the dish.
You also cannot order hot drinks through the app. Each morning, you have to call reception or make a separate order for coffee or tea. I tipped five euros on every single order in addition to the tray/service charge, but the service never improved. It genuinely feels like the kitchen and room service teams do not communicate, and nobody checks the final order before sending it out.
Salon Experience
This was one of the most frustrating parts of the stay.
My girlfriend went to the salon one morning and was told it opened at 10 a.m. She came back at 11 a.m., then was told she must have forgotten that the salon isn’t open on Thursdays and to make an appointment for the next day.
She booked for 2 p.m. the following day, but when she showed up, the salon was closed. In the spa, she was told, “Oh, nobody informed you? She’s really sick today, but you can book for tomorrow.” The staff laughed out of embarrassment but weren’t apologetic.
The worst part is we gave them our room number, phone number, and email, yet nobody informed us. We stayed in the room all day waiting for that appointment, cancelling our plans to go into the city. It was a complete waste of time and another example of how poorly coordinated everything is here.
Spa Experience
The spa itself was good, and the treatments were relaxing, but even there, something went wrong.
When we booked, we were asked on the phone if we wanted to be in the same room. We said yes. When we arrived, we were taken to separate rooms without any explanation. We honestly did not care that much, but it just felt strange because they specifically asked that question when we booked.
Because of this, I was sitting in the room for the first fifteen minutes wondering if there had been a mix-up and if I should say something or not. It was one of those moments where you just laugh to yourself at how avoidable it all was.
It’s small things like this that make you realize every micro interaction here seems set up for disappointment. There is no follow-through, even for the simplest requests.
Restaurant Booking Confusion
By this point, we had been here for about a week. One evening, we received a call asking if we wanted to reserve dinner. Normally, we just walk in and there is no issue getting a table. Over the phone, they said the next available time was 9 p.m., which seemed strange.
We decided to go down at 8 p.m. without a booking and were seated immediately. The restaurant was half empty. I do not even know what that was about, but it was weird. If we had actually waited until 9 p.m. like they said, it would have made no sense. I even asked the person at the restaurant if it was okay to eat at that time instead of 9, and they said, of course you can.
Beach Service
Beach service stops around 3 p.m. After that, if you want to pay your bill, you have to walk to the bar, remember your table number, and pay there.
If you do not know where to go or how to do this, you can end up walking around random areas near the beach just trying to find someone to take payment.
One afternoon, I arrived, pressed the service button, and waited forty-five minutes. Nothing. I pressed it again, and a man shouted from across the beach, “Yes, yes, I’m coming!” in a tone that sounded more like frustration than service.
When he eventually came over, I thought maybe he worked off tips, so I gave him a ten. His attitude softened immediately. I ordered two drinks — one of them still arrived wrong. Even after tipping.
Overall Impression
The front desk are some of the best hotel staff I’ve ever come across. They help you with everything, they’re patient, and they genuinely care. Joanna in particular was fantastic.
But behind the scenes, it’s a massive mess. Every other department seems to be running on a different schedule, and guests end up paying the price for that disorganization.
The upgrade was generous and the property itself is impressive, but behind the scenes the hotel feels completely uncoordinated. Orders get lost, communication breaks down, and guests are left waiting or confused. Every department seems to operate separately, and it shows.
There is so much potential here. The location is great, the facilities are solid, and the staff seem to care, but the management needs to completely rethink how the departments communicate and operate.
I genuinely feel bad leaving this review because we were upgraded to a room that usually costs thousands more, which was a generous gesture. But the reality is I was still paying somewhere around €10,000 for a two-week stay. At that price point, you expect consistent service and proper coordination.
Overall Rating: ⭐⭐ (3 out of 5)
Beautiful property and exceptional front-desk staff, but the service is disorganized and doesn’t meet the standard of a luxury hotel.
It’s not a bad place — we could have easily stayed a few more weeks — but it’s an expensive experience that never quite delivers on its promise, and it’s frustrating to feel you’re not receiving the level of service you’re paying for."
