Leonardo Boutique Hotel Larnaca

"Leonardo hotel has an excellent location. However, it fell short of expectations in every other aspect. One reception staff was very friendly and helpful, however at check-out, we spoke to another member of staff. We had an issue with a double payment. We were told 'It's fine' more than once, however one payment fulfilled, and a duplicate 'pending', which meant an extra £500 is still being held outside of our account and unavailable to us on our holiday. We had to push firmly several times for this to be understood and to make sure the pending payment would be cancelled - with no apology. The room was big but in disrepair. The bedsheets had holes in it, the couch had a big stain, the footstool had a stain on it. The floor outside the bathroom had clearly been flooded, and was peeling up. The toilet brush was disgusting, and had another guest's faeces still on it. The toilet itself sprayed water on the floor when flushing, even with the lid completely down. Both extremely unhygienic. Breakfast was okay, but really not a great selection compared to similar hotels/price/* rating. Often a few empty dishes, not refilled. There was no staff to greet you at breakfast, or make sure there was a table. One morning we left without eating, as there was no free tables, and nobody to ask how long it might be. The Executive Lounge had a limited selection of snacks. It was okay, but the tea in the lounge was never replaced after day one. Nobody to ask as it is self-service. The swimming pool and roof area is basically useless. It had maybe 2-3 deckchairs available for the entirety of the hotel. The gym cardio equipment was fine. However, the weight equipment was very rusty. The barbell was rusted, and bent, and unsafe for use."

"Terrible experience - I do not recommend staying here The staff were polite, but that does not make up for a room that simply did not work. There was no hot water. The shower in our first room was defective, and after we were moved to another room there was still no proper hot water. For two nights we could not shower properly. Water also spread across the floor, and the street and traffic noise in the room was constant. The Loft is in a separate building from the main hotel, and this was not made clear when booking. We reported every one of these problems to the hotel during our stay. Afterwards I filed a formal complaint. The hotel replied that its engineer found no fault, which has nothing to do with what we actually experienced, and offered only a discount on a future booking. I am deeply disappointed with how they handled this. Based on our stay in September 2026, I would not recommend this hotel to anyone."

"Great hotel the food is good and the staff is really kind and helping all the time. It’s very close to the beach"