"We loved this hotel! I spent 4 nights here with my husband and 3 kids. We had two rooms on the 2nd and 4th floors. The rooms were perfect - spotlessly clean, spacious, comfortable. We did have to ask the front desk to turn the air conditioning up in my daughters’ room on the 4th floor as it was warm, but once they made the adjustment it cooled down quickly.
Service was consistently friendly and efficient. We called down a few times for extra towels, conditioner, and lotion, and each time we had it delivered within 3 minutes. They were very helpful with walking directions and restaurant recommendations. One night I had to do an emergency video call for work at midnight and the guy at the front desk set me up in the cigar lounge so I could do it in private without bothering my sleeping family.
The location was perfect, and we loved being able to easily walk to the beach and to the Riva/old town. The beach was great - sandy, no shells or seaweed, starts off shallow/warm and gets gradually deeper/cooler. The water is so clear. You can apparently rent a lounger and umbrella for the day, but when we arrived around 3 pm no one was monitoring it anymore so we were able to use an umbrella that was already set up.
There is a grocery store (Tommy) just a 5-minute walk away, and we got bottled water, fruit and snacks there which we kept in the mini fridges in the room. There are no ice machines for guests, but we asked the bartender each day (sometimes multiple times per day) for a bucket of ice to take up to the room. They were also happy to fill my reusable water bottle with ice every morning.
Breakfast was great. The hot buffet included fried and scrambled eggs, sausages, bacon/ham (the European kind, not crispy), a vegetable stir-fry, and pancakes. The cold spread included meats, cheeses, prepared salads, cut fruit, pastries, a variety of fresh breads, homemade yogurt parfaits and yogurt drinks, and much to my husband’s delight, chocolate cake. In addition, you can order from the à la carte menu - I got an omelet one day and eggs Benedict another day. Both were delicious.
We had dinner at the hotel on our last night and we all loved our meals. I had the Briig salad with figs, walnuts, and dried cranberries, and a fuzi pasta dish with steak and truffles - so good! My daughters had the tuna poke bowl, spaghetti bolognese, and Caesar salad. We ate outside and listened to live music - it was a very pleasant atmosphere.
The rooftop pool was small but refreshing and my daughters had fun playing in it. There are some sun loungers for those who want to tan, and a covered area for folks who prefer shade.
The gym is tiny - just a treadmill, bike, free weights, and chest press machine. It was very warm in there, not just because it is on the 5th floor with large windows, but also because it is right next to a sauna. I did work out there one evening and wished there was a water cooler. But that is literally my only suggestion for this hotel.
Everything else about this jewel of a hotel was fantastic! We were very sad to leave and hope to come back soon."