"I have just reteurned from a very disapointing stay at this Hotel. It was a Holiday booked to celebrte my significant Birthday. My Friends e-mailed the Management to point this out, and ask for two adjacent rooms. Management replied that they would do this subject to circumstances. They did not do very well ! We were on different floors and some distance apart. Although we asked at Reception to move 3 days in a row it was stated that this was not possible. All in all we got the feeling that the Reception Staff did not care, indeed the overall feeling about this Hotel that there is too much emphasis on trying to sell you one of the many Boat trips on offer. I would add that the Cleaning and Bar Staff were brilliant. Yes this appears to be a 5* Hotel the Reception area is beautiful with Sea views. Rooms are of High quality. But administration is lacking.
Be aware of 2 areas of personal danger. Bath / Shower, we found that the Bath is very high with a slippery surfce. I fell and caused significant injury to my leg. I had to recieve First Aid treatment from the Reception Staff.
Another danger area is by the Sky Pool and Bar. We witnessed several people get out of the pool and walk along the slippery surface of the Bar area and slide, only just regaining their balance. Also be careful as you walk in the Road outside the Hotel, a very congested car Park with Coaches, Lorries and Taxis and other trffic trying to avoid the Parked cars. Shurly a larger off road parking area could be provided. What is there is a danger to guests.
As others have noted the food provided is quite expensive and whilst there is a reasonaable choice (as long as you like fish Octopus, Squid etc) what we felt we could select became quite repatative.
Breakfast Buffet, a free for all sometimes difficult to get to the food.
Neaby facilities. Its a 20 minute walk to the nearest Shop or Restaraunt.
I would add that I have stayed in many Hotels all over the World, never have I been in a Holel so devoid of printed information for Guests. there is no written information available. You can watch the TV Video but will only be told about the personal services they can sell you or Boat trips.
In short this could be an exceedingly good Hotel should some of these points are sorted."