Hilton Vienna Plaza

"Great location, very convenient access to city center and dom. Friendly and nice staff, delicious breakfast , just the gym could be more clean!"

"The stay was nice. Rooms were clean and usual standards of a Hilton Hotel. We stayed over the New Year and location is good. The minibar can be filled from the marketplace in reception which was very convenient… then comes the issues: I had paid for my 2 rooms in advance … but at checkout I was told “nothing to pay” but 2 amounts in excess of Euro 440 total were taken. I got it refunded but took time and effort due to their mistake. Then a wallet was left and immediately located. After 21 emails the hotel has decided to keep my £180 cash which was in the wallet. I paid Euro 98 to get it shipped back and agreed to take full responsibility for the contents but they have decided to keep the cash instead. 10 days later. No wallet. It is unfortunate that they are uneducated on Courier requirements so have ended up stealing my cash. I had no choice as the alternative was that they would also keep my wallet, credit cards and drivers licence. REALLY NOT GREAT FROM THE HILTON BRAND. Yes. It was my fault for leaving the wallet but every hotel in the world has to have procedures in this event. The hotel is good and location excellent. Restaurant is fine. BUT they would have overcharged Euro 400+ for non existent room charges PLUS keeping my £180 against a Euro 98 courier bill. NOT HAPPY."

"I never imagined writing a review like this, but what happened during our stay at the Hilton Vienna Plaza left such a deep mark that remaining silent would feel dishonest. My wife and I were staying at this hotel to celebrate our 47th wedding anniversary, a milestone that had been carefully planned and was meant to be joyful and memorable. Instead, it became one of the most distressing trips we have ever experienced. On the evening of December 27 2025, I was the victim of a theft that occurred inside the hotel lobby. The situation was serious enough to require immediate police involvement and the filing of a formal police report. The Austrian police acted professionally, efficiently, and with genuine empathy. Sadly, the same cannot be said of the hotel. What was most upsetting was not only the incident itself, but the complete absence of human care afterward. Following a traumatic event that occurred within the hotel, there was no meaningful follow-up, no welfare check, no inquiry into how we were coping, and no reassurance whatsoever. For a hotel that positions itself as a high-end, international brand, this lack of concern was deeply unsettling. Because of the emotional distress, our anniversary dinner was canceled, and we were forced to forfeit a prepaid visit to the Belvedere Museum. I personally felt so shaken that I did not feel safe leaving the room for the remainder of our stay. What should have been a celebration turned into isolation and anxiety. Only after escalation did hotel management eventually meet with me and offer apologies. A partial reduction of charges was applied at checkout; however, the response felt purely administrative, not empathetic. The compensation did not reflect the seriousness of an incident that took place on hotel premises, nor the emotional toll and loss of experience that resulted. Adding to the disappointment were unresolved room issues, including malfunctioning air conditioning and in-room amenities that did not work properly, further reinforcing the impression that guest comfort and care were secondary concerns. I fully understand that no hotel can prevent every incident. However, a hotel can absolutely control how it responds when something goes wrong. In this case, the response fell far short of what one should expect from a property of this caliber. This experience fundamentally changed our perception of the Hilton brand. Apologies delivered late and compensation that failed to acknowledge the magnitude of what occurred do not restore trust. We will not return to this hotel, and I would strongly advise future travelers to consider carefully what level of support and care they can realistically expect if faced with a serious issue during their stay."