Paloma Family Club

"Returned home from here a couple of weeks ago and sadly won’t be returning. First and foremost, this hotel is not a 4 star. I would give it a 3 at an ABSOLUTE push, so you could potentially enjoy a stay here if you keep a ~very~ open mind to expectations. This was a first family holiday with our young child and unfortunately will be one to remember for all the wrong reasons. This is supposedly a family friendly hotel but nights are incredibly noisy if you have a room situated around the pool and bar, where it can get pretty lively into the early hours while little ones are sleeping. We even had to witness a pretty serious fight/brawl which broke out one evening between other hotel guests. Obviously this is no fault of the hotel itself but didn’t exactly enhance the experience of our stay, and we were fortunate enough to have our own child asleep during this, which can’t be said about other guests and their young children. On to the accommodation.. I have always held the view that, while on holiday, a room is a room; you sleep there, use it as a base, but aren’t there a great deal of time and because of this have never minded one more on the basic end of the spectrum. However, this was nothing like I’d seen before. Wallpaper was rippling and almost peeling from the walls, the shower screen and surround was mouldy and faulty meaning the bathroom would flood with every wash (although I can give credit where it’s due, the water pressure was incredible). There were gaping holes in the walls from power supplies, not to mention broken door clasps, mirrors and lampshades hanging off. We had issues with losing our electrical supply two mornings in a row and a flush which stopped working for hours until fixed. Overall, cleanliness wasn’t great either and we felt the general grubbiness left us feeling that we were just never ‘clean’ for the entire week whilst there (even after the maids had been in). Pool area was another downside. The kids’ pool was always a little dirty, leaves and other debris sitting on the bottom a lot of the time. Not always easy to get a sun lounger either, so it was a good thing we’re more explorers and beach goers than pool-side-sitters. Most of the loungers were taken up by towels at first light reserving them all day but never used. We even noticed a few times that guests were using their belongings to bag the best loungers for days on end! Yes, that’s right, 2 days in a row we noticed a few loungers reserved night and day but never used, as a ‘just-in-case’ so nobody else could take them. Again, this isn’t a direct issue of the hotel but definitely something they could look in to and do something to avoid. I would ignore those complaining about food though, for the selection was pretty good. ((If anything, the á la carte restaurant would be the thing to avoid, worst meal all week. Coined to guests as a special one off, free of charge evening, I couldn’t see one plate polished off by any guest and it appeared to be a way to use up leftover scraps from the earlier snack bar that same afternoon)). Picky eaters wouldn’t exactly have a field day at the buffet but there was a good variety and option for everyone. Even our almost 2 year old ate well enough, with some form of potato (chips, mash etc.) for every meal if all else fails. Which brings me on to the saving grace of our stay: the staff. More specifically, the restaurant staff. We looked forward to every meal time because of the guys working tirelessly in the restaurant during breakfast, lunch and dinner. Always happy to stop and chat, joke around and have a laugh. They were great with our little one, made us feel so special and even decorated the table with vines and flowers one night for our girl. Nothing was ever too much an ask or too much trouble, we truly felt like VIP guests. So I suppose the age old question on everyone’s lips is “would you stay here again?” The answer is a resounding NO. Never. But would we return just to see and say hello to those incredible staff again? In a heartbeat!"

"PLEASE READ!! DO NOT BOOK!!!! - OR BOOK AT OWN RISK!! - Awful Hotel - not family friendly at all! - This should be advertised as an adult only if you don't want children and complain about children and want them to be quiet in a pool, especially children with disabilities such as autism and ADHD. - Food disgusting - unless you like toast then you will be safe the only thing that is edible in this hotel. - Management awful - so miserable never happy and never wants to resolve anything - he shouldn't be management if you cannot resolve issues - and want to intimidate people. - Dirty rooms - need to learn how to clean - the family rooms are a good size but that's the only positive thing I can say about this hotel but other than that need to learn how to clean them and remove black Mould the wood work. - No entertainment - felt like an old peoples retirement home in-fact I have had more fun in one of these than this place. - Smell - I mean I love animals but this hotel has loads of cats and 2 dogs which I have no issues with, but the smell of cat urine is disgusting and knocks you sick. WOULD NEVER RECOMMEND THIS HOTEL- AND WOULD NEVER RETURN!! DON'T WASTE YOUR MONEY - THERE ARE PLACES A LOT BETTER THAN THIS PLACE!!"

"Not family hotel at all, witnessed children getting told to shut up by a random women who had nothing to do with them, then that family got told to leave when it wasn't their fault , food was absolutely awful and stunk of cat urine everywhere. Old and run down room was dusty staff were rude and not helpful made people feel intimidated"