Covid-19 Travel Hub

On the day

Ready for takeoff?

It’s finally time to fly and we’re looking forward to welcoming you onboard, so make sure you’re prepared with a few last-minute checks.

Restrictions are easing, but some of the information in this video may not apply to all destinations, so be sure to check local entry requirements in advance. 


Want to know what’s needed before you fly? Stay up to date with all the latest government and travel info with our interactive map.

View map


Need to change something in your booking? It’s quick, easy and hassle-free to use our online booking system or our mobile app.

Learn more

Important things to know

Can anyone accompany me to the airport?

Many airports are limiting access to passengers only, so check with your airport if you need someone to accompany you.

Will there be temperature checks at the airport?

There may be temperature checks at the airport terminal entrance before entering, and if you don’t pass these you won’t be able to travel.

Will there be social distancing at the airport?

Social distancing at the airport is the same as other public spaces, so please stick to the one metre rule. Should you need assistance, there may be signed help around the airport.

Do I need to wear a face mask?

In line with our mask policy, face masks must be worn at the gate, when boarding the aircraft and throughout the flight. Please also review airport websites for the latest mask requirements for when inside other areas of the terminal. If you have an exemption from wearing a mask, head over to our Safety and Wellbeing area.

At the airport

What's the airport experience like now? Our video shows all the latest changes and procedures to offer peace of mind and ensure your journey's as safe as possible.

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You can view our local telephone numbers here.

If you've already submitted an online refund request and would like to track the status, click here.