To use your Flex Pass, please follow the steps in the Flight Changes section above.
If you’ve purchased Flex Pass with your booking, you’ll be able to change each of your flights once, including the departure date, time, arrival and departure airports, without needing to pay a change fee.
Changes can be made up until 2 hours before the scheduled departure time of your original flight.
If you’d like to make any changes to your booking, your Flex Pass will automatically be applied at checkout once you’ve selected your new flight.
If your new flight is more expensive than your original flight, you’ll need to pay the difference in cost. If your new flight has a lower fare, the fare difference will not be refunded.
Once you’ve used your Flex Pass to change a flight, normal change fees will apply.
See our Routes, Fares and Products page for further information.