We know that right now flexibility is what you need when it comes to planning travel, and that’s exactly what you get with our Protection Promise. Book with confidence, knowing that if plans change so can your flights and holidays.
FLIGHTS PROTECTION PROMISE
Applicable to all our fares, you can book your flights with complete confidence, knowing you’re covered if you need to make any changes to your flights.
Transfer your flight fee-free up to 14 days before departure. Only if the new fare is higher will you be asked to pay the difference. *
Transfer fee-free if your flight is impacted by new quarantine requirements. Just be sure to make any changes within a week of the government announcement.**
Easily request a cash refund or voucher if we cancel your flight. ***
Transfer to a new date or opt for a voucher or refund if your flight is impacted by a lockdown travel ban. ****
HOLIDAYS PROTECTION PROMISE
From our Best Price Guarantee, to the flexibility to book now and make changes to your holiday plans later, you’re protected with easyJet holidays. That’s a promise.
We’ll beat the price if you find the same holiday cheaper elsewhere.
A full refund, and your deposit back as credit, with no fees 28 days before travel.
Fee free instalments and your full balance due just 28 days before travel.
Make fee free online changes to your booking up to 28 days before departure.
Plan ahead with confidence and keep your deposit if plans change 28 days before travel.
OUR EUROPE WITH CONFIDENCE PLEDGE
At easyJet, we know Europe better than anyone else. We’ve been connecting people and places for over 25 years, and we’re always committed to helping you feel safe to travel on our flights and holiday packages.
That’s why, in light of COVID pandemic, we’ve introduced our ‘Europe with Confidence Pledge’. A promise to you, our customers, that we’ll look out for your wellbeing, reaffirm our commitment on sustainability, and continue to offer great value.
Our teams have been working incredibly hard to ensure that the safety and wellbeing measures put in place at the airport, and on board our planes, help keep you safe and allow you to fly with confidence.
They have been introduced in consultation with aviation authorities, the International Civil Aviation Organisation (ICAO) and European Aviation Safety Agency (EASA), and relevant national authorities and with the advice of our company medical advisor.
This includes thoroughly disinfecting our cabins on a daily basis, which provides surface protection from viruses and lasts for at least 24 hours.
What’s more our aircraft are fitted with state-of-the-art filtration technology (HEPA) that filter 99.97% of airborne contaminants in the cabin, including viruses and bacteria.
Face masks must be worn at the airport, at the gate when boarding the aircraft and throughout the flight. If you have an exemption from wearing a mask, you must bring a doctor’s letter or medical certificate which clearly states you’re exempt.
To find out more about the ways we’re looking after your wellbeing, visit our ‘Prepare to Fly with Confidence’ page here.
Even though the way we operate will look different for a while, we will not be compromising on the promises we have made around the environment. We recognise that we have a responsibility to minimise the impact of our flights and are focused on operating efficiently now, and on the development of electric aircraft in the future. In the interim, we continue to offset the carbon emissions from the fuel used for all of our flights on behalf of our customers and we’re proud to be the first major airline in the world to do so.
To find out more see our sustainability page.
We believe everyone should have the opportunity to travel, so for years we’ve been proud to offer our customers great value fares. And as people begin to reconnect with destinations they’ve missed, we promise to continue that commitment.
As ever, booking early tends to give you better prices. However, we do understand booking right now may feel uncertain, so we’d like to give you peace of mind when you do. You’ll be able to switch your flights up to 14 days before departure without a change fee as long as travel restrictions remain. Plus, all our easyJet holiday packages remain ATOL protected, and if the authorities happen to halt travel to your destination before your flight, we’ll inform you as soon as we can with the next steps.
Europe with Confidence Pledge explained:
Terms and Conditions:
*To give you extra flexibility in these uncertain times, we are currently waiving the flight change fee for changes made up to 14 days before departure. A fee applies for changes made within 14 days before departure. Other change fees may apply for changes made after the current fee waiver has ended. Standard terms and conditions apply to all changes. If the new fare is higher you will be required to pay the fare difference. No credit is given if the new fare is lower. All changes must be made at least 2 hours before departure.
**If you are booked on a flight to or from a destination subject to quarantine restrictions and due to fly within 14 days, you can now transfer your flight without a change fee by contacting our Customer Services Team here. Any requests must be made within seven days of the respective government announcing the quarantine restriction.
If your flight with us is more than 14 days away, our normal terms and conditions apply and you will be able to transfer your flight without a change fee online through Manage Bookings on our website or through the mobile app. You can make these changes directly and do not need to contact our Customer Services Team.
Please note in both cases, if the new fare is higher, you’ll be asked to pay the fare difference only.
*** Should any flights be cancelled, customers will be notified directly via email and will be informed of their options, which include transferring to an alternative flight, receiving a voucher for the value of the booking or applying for a refund via Manage Bookings.
**** If you are due to fly to or from a destination during a period when the country or region is subject to a government lockdown travel ban, to provide you with some flexibility, we currently have these options available.
Switch to another easyJet flight for free. This includes the option to select a different arrival and departure airport within the same country of the original booking if you wish.
Choose a voucher for the full value of your ticket. The voucher is valid for 12 months from the date of issue and gives you the flexibility to book travel anywhere on our network when you're ready to fly.
Request a refund. Please note, we are doing our best to process refund requests in the shortest possible time.
To discuss these options, contact our Customer Services Team.
Please note, any requests must be made at least 2 hours before departure.
If you arranged other services for your trip, including accommodation, transport or car hire, please contact the relevant service provider directly to let them know of the changes to your trip.