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COVID-19 - Italy

Important information regarding travel to, from and within Italy.

Italian authorities have implemented strict travel restrictions for flights to, from and within Italy until 3rd April 2020. As a result of these extraordinary circumstances, we have cancelled a number of flights.

 

We are committed to getting you home.

To try and make sure everyone who needs to travel is able to, easyJet are putting on a number of rescue flights over the coming days – these are listed at the bottom of this page. Italian authorities have stated that they will allow travel to, from and within Italy only if it is demonstrably essential, for work, health or repatriation. So, if you believe your travel will qualify as essential with the authorities, you can book yourself onto a rescue flight in a couple of different ways:


  1. Sign into easyJet.com and go to Manage Bookings
  2. Turn up at the airport as early as possible on your preferred day of departure and we’ll get you onto a rescue flight if there are seats available


We’ll be accepting bookings on a first-come, first-served basis so if you do wish to fly, please book yourself on as soon as you can. Once you are confirmed on a flight, we do ask that you please show up for that flight – this will help us get people home as quickly as we can. In addition, if you do not show up, you will no longer be entitled to claim expenses under Regulation (EC)261/2004. Please note, you will not be able to book on more than one flight, so make sure you have reviewed your time and date before confirming your booking.


If there is not a rescue flight to your final destination, please choose a flight to either London Gatwick, Berlin Tegel or Paris Charles de Gaulle. Once you arrive there, collect your bags and head to the easyJet Customer Service Desk in Departures, where we will then book you onto the next available flight to your final destination.


Before booking, we strongly encourage you to check the travel policies published by the Italian authorities. If you are denied boarding because they do not deem your travel to be essential, you may no longer be entitled to a refund from easyJet in respect of your cancelled flight, or entitled to re-route your flight, or to claim expenses under Regulation (EC)261/2004.

 

Your choices if you do not wish to travel.

If you no longer wish to travel, you have the following options to choose from:

  1. Transfer to an alternative flight. Customers can choose to switch to a different flight through Manage Bookings
  2. Request a refund. Customers are able to apply for a refund through Manage Bookings. Simply enter your booking details and follow the prompts.
 

If you didn’t book via easyJet.com or the Mobile App

If you didn’t book your flights directly with us, please contact the agency you booked your flights with to make alternative arrangements. And if you booked on Worldwide by easyJet, please contact Dohop.