A comparative look at recent industry data from Which? 2025 to 2026 illustrates how easyJet has enhanced its operational reliability, ranking top amongst competitors with comparative low-cost models:

• On-time performance: easyJet improved their punctuality by a significant 5%, jumping from 67% to 72%.

• Last-minute cancellations: easyJet successfully reduced their cancellation rate by 0.16%, dropping from 0.90% to 0.74%.

• Overall Customer Score: easyJet's overall score went up by 6%, climbing from 61% to 67%.

This places easyJet firmly as the best of the true low-cost airlines surveyed: Vueling Airlines, Wizz Air and Ryanair.

easyJet on the ascent

Beyond their strong year-on-year growth in the Which? survey, wider consumer metrics prove easyJet is the clear leader of the UK low-cost aviation market:

• Customer satisfaction scores

easyJet has reported that its own internal customer satisfaction scores, taken from a huge annual sample of 711,996 customers, are currently sitting at a ten-year high. The airline has driven an improvement of 10 percentage points in the last three years, up to 83% from 73% in 2023.

• Trustpilot data

This internal data is firmly backed by real-time public sentiment; on Trustpilot, easyJet boasts a strong rating of 3.6 out of 5 across more than 58,000 reviews. This stands in stark contrast to the 1.3 out of 5 ratings held by ultra-low-cost rivals Ryanair & Wizz Air, and also outperforms British Airways , which sits at just 1.4 out of 5.

• YouGov polling

Recent YouGov polling has positioned easyJet as best in class for value and customer satisfaction in the low-cost airline sector, underscoring a long-standing reputation for delivering standout affordability without compromising customer experience.

Data Source: YouGov BrandIndex, 10 November 2025

• Skytrax World Airline Awards

easyJet’s consistent performance has culminated in receiving the most prestigious accolade from Skytrax, aviation’s most authoritative and specialised air transport rating organisation. easyJet was recently crowned the Best UK Low-Cost Airline at the prestigious 2025 Skytrax World Airline Awards.

How to tell which airline is best?

When deciding which airline is truly the best, it is crucial to look beyond isolated surveys with limited sample sizes. The Which? survey polled just over 5,500 passengers. Contrast this with the scale of more than 700,000 of easyJet’s annually surveyed customers, their 58,000 Trustpilot reviews, and the 22.3 million travellers polled globally by Skytrax. Clearly, reliable conclusions require representative data drawn from multiple, large-scale sources.

Ultimately, the best indicator of airline quality is a consistent track record across multiple, large-scale metrics. When easyJet can pair year-on-year operational improvements with ten-year highs in customer satisfaction, dominates platforms like Trustpilot, and takes home the aviation industry’s most prestigious award, the verdict is clear. For UK travellers seeking reliability, genuine value, and an award-winning experience, easyJet remains the undeniable frontrunner in low-cost aviation.