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Make a request
If you want to make a request to your hotel, you can select from the options below. Please note that your hotel can’t guarantee that your request will be provided.
If you need something that’s not on our list, you can get in touch with our team after you’ve booked.
Request assistance
Our dedicated Assisted Travel Team are happy to help if you require assistance when it comes to your flights, transfer or hotel. Please contact our team as soon as you’ve booked. Once we know your requirements, we can work with our service partners to see how we can best meet your needs.
For transfer and hotel requests you must tell us at least 72 hours before you travel. Due to the short notice, availability may be limited.
For airport and airline assistance you must tell us a minimum of 48 hours before departure.
If you want to make a request to your hotel, you can select from the options below. Please note that your hotel can’t guarantee that your request will be provided.
If you need something that’s not on our list, you can get in touch with our team after you’ve booked.
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In the rare event that we will need to notify you of changes to your booking, we will contact you via your registered email address or mobile telephone number. From time to time we may use these details to contact you to help us improve our service through customer research and, if you’ve indicted below, to send you digital updates about special offers.
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