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Make a request
If you want to make a request to your hotel, you can select from the options below. Please note that your hotel can’t guarantee that your request will be provided.
If you need something that’s not on our list, you can get in touch with our team after you’ve booked.
Request assistance
Our dedicated Assisted Travel Team is happy to help if you require assistance when it comes to your flights, transfer or hotel. Please submit the online form (up to 14 days before departure) or contact our team as soon as you’ve booked.
Once we know your requirements, we can work with our service partners to see how we can best meet your needs.
While we'll do our best to help, availability may be limited and can't always be guaranteed. For last-minute transfer and hotel requests, please contact us at least 72 hours before travel (48 hours for airport or airline assistance).
If you want to make a request to your hotel, you can select from the options below. Please note that your hotel can’t guarantee that your request will be provided.
If you need something that’s not on our list, you can get in touch with our team after you’ve booked.
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Just to let you know
In the rare event that we will need to notify you of changes to your booking, we will contact you via your registered email address or mobile telephone number. From time to time we may use these details to contact you to help us improve our service through customer research and, if you’ve indicted below, to send you digital updates about special offers.
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