At Hotelbeds Group, we are concerned about your privacy. This policy describes what, why and how we collect and use your personal data, how we protect it and how you can get in touch with us.
More to the point, this policy regulates the processing of data carried out by Hotelopia Holidays S.L.U. with a registered office address at Palma de Mallorca 07007 (Spain), Cami Son Fangos Nº 100 Torre A - Planta Baja - Puerta 3a, with tax identification code B-07014947 (hereinafter, “Hotelopia Holidays”), as a controller of your data and a company of Hotelbeds Group, through this website (hereinafter, the “Website”).
Hotelopia Holidays may collect, store and use the following kinds of personal data from you:
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
The data that Hotelopia Holidays requests or may request from you is necessary for the purposes described in this policy and failure to provide it may lead Hotelopia Holidays to be unable to contact you or manage your requests.
Hotelopia Holidays reserves the right not to respond or process requests that do not include all the data that is requested.
By providing Hotelopia Holidays with your data, you guarantee the veracity of the same and accept that Hotelopia Holidays may periodically request the review and update of personal data that you keep.
On this Website, you can find information that may be useful in order to learn about the services offered by Hotelopia Holidays. In this sense, Hotelopia Holidays will only request you and, therefore, will process the necessary data to provide you with the services you contracted or to be able to initiate and maintain a commercial and/or contractual relationship with you.
More to the point, the purposes for which your data may be processed by Hotelopia Holidays and the lawful basis for that processing is as follows:
Performance of a contract between you and Hotelopia Holidays or application of pre-contractual measures:
Legitimate interests of Hotelopia Holidays:
In order to improve our services, to provide you with more relevant content and to analyze how visitors use this Website, we may use technologies, such as cookies or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.
The personal data that you provide to Hotelopia Holidays may be communicated to the following categories of recipients:
Also, we inform you that the Hotelbeds Group can count or collaborate with companies outside the European Union. In those cases, Hotelopia Holidays, as a company of Hotelbeds Group, requires that these companies comply with the measures designed to protect personal data established in a binding contract, except in cases where the European Commission has determined that the country where said companies are located provide for an adequate level of protection of personal data.
Should you wish, you can obtain a copy of the measures required by Hotelopia Holidays by contacting our Data Protection Officer by the contact details indicated below.
Hotelopia Holidays has appropriate policies and has put into place technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use and illegal or unauthorized disclosure.
At Hotelopia Holidays, we will also take all reasonable precautions to ensure that our staff and employees who have access to your personal data have received adequate training.
In any case, please note that any transmission of data through the Internet is not completely secure and, as such, must be carried out at your own risk. Although we will do our best to protect your personal data, Hotelopia Holidays cannot guarantee the security of the personal data transmitted through this Website.
The retention period of your data will be determined according to the duration of your contractual relationship with Hotelopia Holidays and the deadlines defined by law. In this sense, the criteria that Hotelopia Holidays uses to set the terms of retention of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and guidelines, as well as the operational requirements of Hotelopia Holidays related to the correct management of the relationship with its customers. Whenever you give your consent, your data will be kept up until a moment when you revoke said consent.
You may exercise your rights of access, rectification, erasure, objection, limitation and portability, as well as to withdrawal at any time the consents you have previously given us, by mail to Hotelopia Holidays S.L.U., at Cami Son Fangos Nº 100 Torre A - Planta Baja - Puerta 3a, 07007 Palma de Mallorca (Spain) or by sending an email to email@example.com. Should you wish, you may also contact our Data Protection Officer as the contact details indicated below.
Furthermore, if appropriate, you can lodge a claim to the Spanish Data Protection Authority, especially if you consider that we have not adequately addressed your rights.
If you have questions or comments in relation to data protection matters, you may contact our Data Protection Officer, which contact details are as follows: Alex López Llauradó, firstname.lastname@example.org.
Last update: 24th May 2018