Main menu

Our Privacy Notice

Who do we share your Personal Data with?

Your Personal Data will be shared within easyJet in order to support operational, safety and legal requirements.  It will also be shared within easyJet in order to manage our relationship with you, including customer insight and marketing activities.

We also share your Personal Data, including passport information, with agencies to support operational and legal requirements.  For example, your Advanced Passenger Information will be shared with Border Control Authorities to meet the immigration requirements of the countries we fly to and may be shared with Passenger Information Units (agencies designated by EU government’s to receive passenger information for law enforcement purposes), depending on the route you are flying and other law enforcement agencies.

We share some of your Personal Data with third party suppliers who work on our behalf to support your travel.  We also work with a number of trusted travel partners to provide you with some of the products and services which enhance your travel (for example, insurance, car rentals, lounge access).  We share Personal Data with our travel partners in order to support the products or services you have purchased and to calculate any commissions.

At easyJet, We carefully select our suppliers and travel partners and require that they comply with high security standards for the protection of your Personal Data.

Learn more about who we may share your Personal Data with:

1. Suppliers providing services to us

We share your Personal Data with the companies who support our key customer services processes (contact centres) IT systems, inflight retail and disruption management processes. These are to fulfil your bookings with us and to ensure easyJet can run our operations.

2. Airports and Ground Handlers

For all of the destinations we travel to we contract with airports and ground handlers to provide necessary services such as luggage, check-in and Special Assistance.

3. Destination Management Companies (DMCs) and Accommodation Providers

For any easyJet holiday we may partner with destination management companies to provide in-country support for your holiday arrangements and with accommodation providers.

4. Government agencies

We share relevant information with government agencies when this is necessary to get you to your destination or is required by law.

For example, for specific travel routes we are required by law to provide Border Control agencies and Passenger Information Units with information that relates to your travel documents and to your travel itinerary. 

In some circumstances, we may also be required to disclose part of your Personal Data to the UK Civil Aviation Authority (“CAA”) or other national CAAs, for the purposes of ensuring compliance with and the enforcement of CAA rules, ATOL requirements or for other regulatory purposes. 
In addition to the categories of parties listed above, we may disclose your Personal Data when this is required by the law of any jurisdiction to which easyJet may be subject.

5. Travel agents and intermediaries

Where you book an easyJet flight or holiday via a travel intermediary (such as a travel agent/travel company), they will be responsible for managing your easyJet booking. However, we may share details of your booking with the travel intermediary in order to facilitate your booking and travel. 

The travel intermediary’s terms and conditions and privacy notice will apply to your booking and will provide further details on how your Personal Data is shared with easyJet.

6. Credit and debit card companies

easyJet shares some of your Personal Data, which includes information about your method of payment, flight booking and in some cases passenger names, to the credit or debit card company that issued the card you used to make your booking.

7. Fraud prevention agencies

In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partners.

8. Travel partners

easyJet works with a number of partners in order to provide you with services which will enhance your travel experience with us.  These include services such as, but not limited to:

  • Transfers and taxi arrangements
  • Car rentals
  • Travel insurance
  • Hotels
  • Parking
  • Airport lounges
  • Train travel
  • Tours

Where you purchase a product or service from our travel partners or choose to search for a product or service with them, we share some of your Personal Data with them in order to facilitate the purchase of their products and/or services and to calculate commission.

The travel partner’s terms and conditions and privacy notice will apply to your purchase and will provide further details on how your Personal Data is shared with easyJet.

International transfers

Most of easyJet’s customer Personal Data are collected and processed by easyJet within the United Kingdom, where easyJet is headquartered or within the European Union where we operate.

However, some of our suppliers may be located outside the U.K or European Economic Area (EEA being the being the European Union and Iceland, Liechtenstein and Norway) and may have access to your Personal Data in order to support easyJet’s business operations.

Where your Personal Data are transferred outside of the UK/EEA, we require that one of the following appropriate safeguards is in place, in accordance with data protection laws: 

  • there is a decision by the UK Secretary of State for Digital, Culture, Media and Sport and/or the European Commission that the country to which our customers’ data is transferred provides an adequate level of data protection; or
  • in the absence of such decision, the contracts that we have in place with these suppliers include the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Agreement (IDTA).

How do we protect your Personal Data? | Return to Home

An error occurred

We're very sorry but something has gone wrong. Please try again or get in contact with us if this issue continues to occur.

You can view our local telephone numbers here.

If you've already submitted an online refund request and would like to track the status, click here.