Welcome to our central hub for agents and technical partners booking our content through our approved channels.
We make our fares and flight products available equally to all of our partners so you can have the best booking experience no matter the platform. We’re not only committed to providing great value fares via our approved aggregator and GDS partners, but also a great service connecting businesses, families and holidaymakers across Europe and beyond.
Baggage
Here’s everything you need to know about our baggage policy, including sports equipment, cabin bags, Airportr bag collection and Twilight Bag Drop. Alternatively, see restricted and unusual goods for requirements when flying with cameras, or our dangerous goods policy for any other concerns.
Changes to bookings made through our approved channels
Change fees can be found on our fees & charges page, and free change guidelines for Inclusive Plus can be found on our routes, fares and products.
Changes to third party bookings should be made via the original booking channel/platform wherever possible. For example, bookings made in Amadeus should be changed in Amadeus. Our partners are granted the ability to service (make changes to) bookings through the original booking channel/platform, so if you do not currently have this enabled please contact your approved channel to resolve.
Note: At present, changes to date/time for our Inclusive Plus (W) and Inclusive (B) fares can be made via our customer service team only.
Where changes are unavailable in the original booking channel, ancillaries (ie. optional bag and seat selection) can be added to an existing booking by logging into the travel booker’s easyJet account on our website and accessing ‘manage bookings’. For all other changes, please contact our customer service team.
Charter flights & series seats (tour operator allotments)
easyJet offers whole plane charters and committed seat allotments through our appointed agent Skytrail.
Children & infants
Here’s the information you need for creating bookings with children and infants, special baggage allowances and useful hints and tips.
Delays & cancellations
Our dedicated delays and cancellations page includes all the important information you need if a flight is delayed or cancelled.
If a flight's affected by disruption, we'll send an email with a link to Manage Bookings, where you can access our Self Service Disruption Portal and manage the affected booking. We also have a handy video guide on how to use our Self Service Disruption Portal.
To claim reasonable expenses paid on behalf of a customer where their flight’s affected by disruption, please complete this webform. Please note:
- Claimant first name and last name must match the bank account holder’s full name of your TMC/travel agency/company
- The email address provided must match the registered email address used when making the original easyJet booking
- Receipts provided must clearly show that these have been paid by your TMC/travel agency/company
Note: If you are unable to provide the registered email address from the booking, please enter your professional TMC/travel agency address and upload the original easyJet booking confirmation in Section 5 of the webform.
If you need any further additional support, please contact our Customer Services team.
GDS bookings
We are an instant purchase, ticketless carrier in Amadeus, Travelport (Travelport+, Apollo & Worldspan) and Sabre in all countries. A form of payment must be entered into a PNR to complete the booking. For a list of accepted debit and credit cards, please see our fees.
An email address is mandatory within the PNR. Please ensure that the email address you wish to send the confirmation to appears first within the booking.
A title for the passenger is also mandatory. Please ensure there is a space present between the passenger title and first name. Accepted titles are MR, MRS, MISS or MS.
View or download our agent guides by clicking the logo of your preferred GDS below.
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For queries related to booking easyJet via the GDS, please contact your local GDS helpdesk.
Group bookings
easyJet offers group bookings for 10 adults or more through our dedicated groups team.
Name changes
It's possible to change up to three characters free of charge through our approved channels. Please see our GDS agent guides above for entries, or contact your local helpdesk for your approved channel for support. For bookings with multiple passengers, the primary passenger name can only be amended through our customer service team.
| # of passengers in booking | Passenger # | Where change can be made |
| One | One | Original booking channel or customer service team |
| Two or more | One | Customer service team only |
| Two or more | Two | Original booking channel or customer service team |
For further information regarding name changes, or for changes of more than three characters, please see our name change policy.
Provision of customer data for servicing
It's important that any subscriber (agent) who books easyJet content ensures that the customer contact details (email & telephone) are provided in the aggregator/GDS booking. We can then contact them should there be any changes or updates related to their flight, providing our shared customers with important and timely information related to their journey and offering the very best support.
Special assistance
We work hard to make sure everyone has a comfortable journey, whatever their needs. Our special assistance page offers guidance on how to book special assistance and which options are available.
Support
For more information on our products and policies, see our FAQs. For technical support, please contact your approved channel. And for any other requests, contact us.