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Special assistance

We work hard to make sure that everyone can have a comfortable journey, whatever their needs. If you have a disability of any kind, or your mobility is reduced and you need assistance. When you let us know you need special assistance, we pass this information to the airports you are flying in and out of as they provide the assistance locally. 


To ensure that you are given the best possible experience, we ask that you add your request at the time of booking on the passenger details. If you booked with easyJet holidays, please refer to the instructions underneath the heading 'easyJet holidays' below. 


Alternatively, you can let us know at any time after your original booking by:

However, please make let us know your requirements at least 48 hours before the scheduled departure time of your flight.

Departure and arrival services vary considerably depending on where you fly. These services are provided by the airport and not by us so it’s really important you check the airport’s website to see if they have facilities appropriate for your needs.

easyJet Holidays


If you’re booking an easyJet holiday, we want you to be confident that it’s right for you. If you require any special assistance, or want to discuss a particular destination, resort or hotel, please call our Customer Service Team for us to help you book your holiday. 


You need to let us know at the time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres).


easyJet Special Assistance Explained

Special assistance explained in this short video. With easyJet we try to make travel as easy as possible, whatever your needs. Just supply us the right information at least 48 hours before you fly.

What assistance is available?

Letting us know what you need

Choosing a seat for passengers requiring special assistance

Travelling alone or with friends/travel companions

Extra hold allowance

Arrivals and departures

Special assistance on board the aircraft

Assistance for those who are blind or partially-sighted

Assistance for those who are deaf or hearing-impaired

Assistance for those with a learning or cognitive disability

Assistance for those with an epilepsy

Customers with disabilities from the USA

How do I complain if something goes wrong?

Travelling with a guide or assistance dog

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