Managing cancellations FAQs

No, any flight you book in our portal is completely free, including where we provide options with other airlines in our portal when we can't offer any with ourselves, that's why we highly recommend booking your new flight using our self-service portal.

Please first speak with the reception team at your hotel regarding extending the stay due to your cancelled flight. If you have any issues however, please contact us to find out your options.

Unfortunately we're not always able to transfer these allowances to flights with other airlines, so please ensure you check the allowances of the airline you book with. If not transferred, you can submit a claim for these expenses.

Indirect flights are not the same as 'connecting flights', as you must check in separately for each leg of your journey. Additionally, you will need to collect your checked luggage after each flight and check it in again for the next journey leg.

When you rebook your flight with easyJet, your checked luggage allowance will remain the same and will be applied to your new flight. However, if you choose to book with a different airline, we cannot guarantee that your luggage allowance will be transferred, in which case you can claim back the cost.

If you've chosen to still fly with us but there were no new flights available on the same day or at the same airport, and you're at the airport already, please speak to a member of our Ground Crew, they will be able to help with arranging transport at no cost.

Please visit the easyJet check-in desk where our airport staff will be happy to assist with printing the boarding pass, or use one of the self-service kiosks where available in the departure hall.

If you have paid for a specific seat and you rebook your flight with easyJet, we will ensure you are placed in either the same seat, or one as close to it as possible. However, if you choose to book with a different airline, this cannot be guaranteed as each airline has their own terms and conditions.

Once you confirm your selection on our portal you won’t be able to change your mind as these flights have now been booked for you. Any further changes will be chargeable as per our standard terms and conditions.

Yes, if you rebook a direct or indirect flight with easyJet, your special assistance reservation will automatically be transferred to a new flight you book through our self-service portal. However, if you book with a different airline, even through our portal, you will need to contact the new airline directly to arrange special assistance.

Please make sure you have the appropriate documentation to enter each country you’ll travel through on the journey. This includes, but is not limited to, passports, visas and entry forms. You’ll need to cross the border and customs, then enter the ‘landside’ area at your intermediate airport to check in for your next flight.

If you’ve chosen a new flight in your portal, you won’t be eligible for a refund for the cancelled flight.

Remember to check other airports serving the same city in our portal, for example London Luton, Stansted or Gatwick. To be eligible to claim back the costs of rebooking with a different airline or transport option outside of our portal, you need to meet both of the following conditions:

1. There are no direct or indirect easyJet flights available within 24 hours on our portal

2. Our portal does not show a suitable alternative flight with a different airline

If both of the above conditions are met, you may book a reasonable alternative (such as train, bus or another airline) outside of our portal to complete your journey within that time, and claim the cost back. The alternative transport must be under comparable transport conditions (e.g. economy or standard fare) to your destination.

Please note that you cannot claim for both a refund for your flight and rerouting on alternative transport.

This is a new booking with an alternative airline. You will not be connected from your previous easyJet booking. This means, if you are already at the airport you must collect any checked luggage and clear customs. Then re-check in and re-clear security for your new flight.

An alternative airline will take you to your destination. However, their service, terms and conditions will differ from easyJet. We recommend that you familiarise yourself with these via your alternative airline's website.

Please make sure you check in with your new airline and familiarise yourself with any requirements they may have.

If your new flight is disrupted, you will be subject to the terms and conditions of the alternative airline.

Where eligible, you can book an overnight hotel stay for free in our portal when you select a new flight that is not today. If you didn't add a hotel at the time of changing your flight, our Ground Crew in the airport will be able to help get one booked for you.

If you require an accessible room, please select ‘no’ when asked if you need a hotel room in the portal, and instead contact our Customer Services Team, to help book you a room that meets your requirements.

We will always aim to provide customers with overnight accommodation. However, if there is limited availability in the local area, this may not be possible and so we may ask you to arrange your own accommodation.

In this case, we ask that you look for accommodation, which is 3 stars or equivalent like Premier Inn, IBIS, Holiday Inn, Hotel Formule 1, Travelodge or Motel-One. 

Please keep the VAT invoice to claim back your expenses if you need to book your own accommodation.

If you encounter an error message when trying to log in, please wait a few minutes and try again. If you still are getting the same error after this, please contact us for further assistance.

This means that someone on the booking has already confirmed an option in the portal. This choice applies to all customers on the booking and, once chosen, access to the portal will no longer be possible for this booking.

If you cannot access our portal, you can instead visit our chatbot, or give us a call. Alternatively, our Ground Crew in the airport will be able to help you.

You will need to speak to Airportr directly to arrange the return of your checked in luggage.

The only exception to this is if you've already received confirmation from Airportr that your bags have been handed over to us. If this is the case, please contact us.

Please find a member of our Ground Crew in the airport to help you with collecting your checked in luggage.

Whether you're still flying or not, if your original flight, where you've checked in hold bags, is cancelled, you'll need to collect these bags from one of the baggage carousels.

Please speak to our Ground Crew in the airport for guidance on where to collect your bags.

To check the status of your refund, please visit Track My Refund.

Refunds are issued back to the original payment method that was used for the original booking (e.g. credit card, voucher) and can take up to seven days to reach your account, if you still haven't received your refund after this, please contact us. If your booking was made by a third party, such as a travel agent or employer, the refund will be processed through them. If you haven’t received your refund after seven days, please contact your bank or the agency that made the booking on your behalf.

Vouchers are sent to the email address provided for the original flight booking, if you haven't received your voucher, please contact us.

All expense claims can be made using this form, and must be supported by valid itemised receipts or invoices on headed paper as proof of purchase. We cannot accept credit card receipts as proof of payment.

If your flight arrives more than three hours after the scheduled time of arrival, or is cancelled within 14 days of departure, or you are involuntarily denied boarding, you may be able to claim EC261 compensation. You can claim for compensation using this form.

If the cause of your delay or cancellation is classified as an extraordinary circumstance (like an air traffic control strike or bad weather) you will not be entitled to EC261 Flight Compensation.

To check what you are entitled to, please read our Notice of Rights for delayed and cancelled flights.

You must apply directly to us to receive your compensation.

Compensation refers to a fixed sum, depending on the reason for the cancellation, as explained in your Notice of Rights.

Expenses refer to specific costs you've incurred as a direct result of the flight cancellation. These include things such as meals, accommodation, and local transport, where necessary and reasonable.

In the unlikely event we can’t arrange hotel, meal, or transport costs directly for you on the day of your disrupted flight, you may be asked to make these arrangements for yourself. If this happens, please retain all of your receipts for us to reimburse these costs for you.

We can only reimburse expenses for standard class or shared transport, 3 star or equivalent hotel/accommodation, where available, and reasonable food and drinks, not including alcohol.

To check what you are entitled to under the regulation please read our Notice of Rights for delayed and cancelled flights.

We're not able to cover other costs such as: pre-booked hotel stays, airport parking, car hire, or missed activities/excursions. However, your insurance provider may cover these. We would encourage you to make sure that you and everyone you’re travelling with has appropriate travel insurance before you travel.

Please contact your travel provider directly for help with your full travel plans, or to request a refund. If you manage your flight through Manage Bookings, remember to let your tour operator or travel agent know about any changes you make. For Worldwide by easyJet bookings, please contact Dohop.

Our dedicated easyJet holidays team are updating your arrangements and will be in touch shortly via email or SMS. Please wait until you've received confirmation of your updated plans before contacting us.

When a flight is cancelled, it's not always possible to schedule an additional flight due to a variety of factors such as aircraft availability, crew scheduling, airport slot constraints, and regulatory requirements.

Each of these elements must align to ensure safe and compliant operations. We always strive to accommodate customers on the next available flight or provide alternative travel options.

Please complete our Contact Form and select 'Insurance Claim' from the drop-down menu under question topic. Once you've submitted the form, we'll get back to you with the details you need to support your insurance claim.