flight connections by easyJet

flight connections by easyJet is available exclusively online; you cannot book this service at the airport, through a travel agent, partner website, the Dohop customer service team or ticket office.

When making a booking, individual reservations will be generated for each journey and you will receive separate confirmation numbers for each sector. If you've added Dohop's ConnectSure Protection to your journeys where eligible, you will see this in your confirmation.

If you need to make changes to your flight connections by easyJet flights, please reach out to our partner, Dohop, in the first instance. They will confirm if your new connections meet the required minimum connecting times.

Dohop's customer service team will be able to support you on adjustments to your flight connections by easyJet booking. Please contact the relevant partner directly for modifications, and notify Dohop about any changes made directly.

You can contact Dohop at: support.dohop.com

You cannot make group bookings on flight connections by easyJet.

If you’re travelling with easyJet, you can purchase seats and any other extras when you make your booking. You can also add them later on easyJet.com and when you check in for your flights.

If you’re flying with a partner airline, please visit their website and follow the instructions to manage your booking. 

easyJet vouchers are currently unable to be used on flight connections by easyJet bookings.

If your connecting flights are operated by easyJet, you’ll be able to see and manage your flights in the ‘Manage Bookings’ section on easyJet.com. If your connecting flight is with another airline, you’ll be able to access your bookings with that airline directly.

Once you have made your booking, please visit our Special Assistance page to let us know your requirements. If you are booking or connecting your journey with a partner airline, please contact them directly.

Clearing United States Customs & Immigrations 

flight connections by easyJet requires you to pass through security and immigration. You cannot pre-clear these for the United States in advance. 

Self connecting 

Dependent on your nationality, you may be required to obtain a visa to enter the self-connection hub. Please check foreign travel guidelines in your country of nationality.

You may also use TravelDoc to check whether you have the necessary travel documentation to travel to any destination and whether you will need additional documentation such as a visa for your journey. 

You must check in for each flight individually and within the time limit specified by each airline.

You can find out more about easyJet online check-in by visiting this dedicated Help page.

For easyJet flights you must buy hold luggage for each flight if needed.

Partner airline fare conditions vary. Please check the terms and conditions when booking. 

Infants (0-2 years) booked on easyJet.com are not given their own seat on the plane and must travel on the accompanying adult’s lap. 

New born infants younger than 14 days on the date of travel will not be accepted for travel on easyJet flights.

Rules for the carriage of infants may vary by airline, please read the airline terms and conditions when making your booking.

Should disruption cause you to miss your connection, please contact Dohop via email at service@dohop.com or by phone on:

UK: +44 1200 401410

Canada: +1 204 808 2377

US: +1 646 751 8693

France: +33 1828 81450

Denmark: +45 924 50182 (English-only support)

Sweden: +46 10 551 7674 (English-only support)

Netherlands: +31 208087086 (English-only support)

Germany: +49 511 957 39892

Spain: +34 911233251

Portugal: +351 308 802 310

Italy: +39 029 475 8543

Customers who have not purchased ConnectSure self-transfer protection will be liable for their re-booking costs and associated travel expenses.

Berlin

At Berlin, proceed to baggage reclaim to collect your bags as normal.

To connect to another flight, you can drop your bags at the easyJet Plus desk; you will just need to show your Dohop confirmation email.

All other destinations

When you land at your connecting airport, proceed to the baggage reclaim to collect your bags as normal from the carousel. Then proceed to the desk in reclaim where their friendly team will take your bags and help you connect to your next flight. 

At Milan Malpensa, please note that if you are transferring onto a US, Turkey or Israel-bound flight, you will also need to go to the check-in of the airline flying you to that destination (e.g. Norwegian) for additional security verification.

Once you've dropped your bags or if you have no bags, you can then proceed directly through security.

For flights, flight connections by easyJet is subject to a ‘Minimum Connection Time’ which can vary between 1 hour 30 minutes and 2 hours 30 minutes. This will give you plenty of time to transfer between flights and/or terminals.

Should your first flight or train be late in arriving and cause your transfer time to fall below this limit please contact Dohop via email or via telephone (as per below) - they will do their best to re-accommodate you. Please see T&Cs for details.

For rebooking services, please contact Dohop Connects via email at service@dohop.com or by phone on:

UK: +44 1200 401410

Canada: +1 204 808 2377

US: +1 646 751 8693

France: +33 1828 81450

Denmark: +45 924 50182 (English-only support)

Sweden: +46 10 551 7674 (English-only support)

Netherlands: +31 208087086 (English-only support)

Germany: +49 511 957 39892

Spain: +34 911233251

Portugal: +351 308 802 310

Italy: +39 029 475 8543

Please contact your airline or Deutsche Bahn directly

To contact Dohop via chat, email or phone, head over to their support page.

Support is available in your preferred language 24/7.