PREPARE TO FLY
We know flying is going to feel a little different for a while, but rest assured - your safety and wellbeing remains our highest priority.
Our teams have been working incredibly hard to introduce a range of measures to help keep you safe and allow you to fly with confidence.
Alongside our pledge, we created our video ‘Your wellbeing’ (see below), to give you all the reassurance that you can fly with confidence.
See below for more detailed information about the ways in which we’re looking after your wellbeing, and find answers to any questions you may have in our FAQs. We look forward to welcoming you onboard.
Three key points to note:
✔︎ Do not travel or go to the airport if you have Covid-19 symptoms.
✔︎ Check local authority advice - you may need to fill in a health declaration and/or locator forms and bring them to the airport, find out more.
✔︎ Face masks must be worn at the airport, at the gate when boarding the aircraft, and throughout the flight.
BEFORE YOU TRAVEL
Most importantly, if you or those you are travelling with have symptoms of Covid-19, you must not travel. Please do not travel to the airport, and follow the guidelines set out by the authorities as to what to do if you feel unwell.
If you are well and ready to travel, be aware of any specific travel requirements to the destination you are flying to. Many countries are requiring specific forms (health declaration and or/ or locator forms) to be completed in advance, and presented either during boarding or on arrival. We ask that you check Government and Public Health websites for the relevant information, follow their advice and bring any completed forms with you as required. Find out more.
To look out for the wellbeing of all passengers and crew, it’s vital that you adhere to all these important measures during your journey. They have been introduced in consultation with aviation authorities, the International Civil Aviation Organisation (ICAO) and European Aviation Safety Agency (EASA), and relevant national authorities and with the advice of our company medical advisor.
PROTECTIVE FACE MASKS
In order to help protect yourself and others on your journey, you will need to wear a suitable protective face mask for boarding and throughout your flight with us. This is mandatory on all easyJet flights and you will not be permitted to board if you arrive at the gate without one. You may also be required to wear a mask to enter and travel through the airport terminal at your departure and arrival airport. Masks should typically be replaced every four hours, so please ensure that you, and those you are travelling with, have an adequate supply for the entire duration of your trip.
Our crew and ground teams will also be wearing masks to look after your wellbeing. Only children under the age of six, and those with a valid medical reason supported by a letter from a medical practitioner are exempt. The letter must be available on request for airport staff and crew to see.
AT THE AIRPORT & DEPARTURE
After arriving at the airport, you’ll notice that your experience will be a little different to what you’re used to. Social distancing rules are the same as they are in other public spaces, so these should be maintained as much as possible. Only those travelling may be able to enter airport terminals, and anyone accompanying may only be allowed to enter in special circumstances.
Please arrive at the airport at the time indicated on your boarding pass and regularly check Flight Tracker for any changes to your flight. As always, it gives us time to complete the formalities and will keep the time you spend in the terminal to a minimum. Airport facilities for food and drink may also be limited during this time, however you’ll find restrooms where you can wash your hands with plenty of soap and water, along with hand sanitiser located around the airport.
When it’s time to fly, you’ll notice that boarding and disembarkation may be different in order to maintain the safety of all. It is important that you please listen closely and follow the instructions of the ground and cabin crew.
Once onboard, you’ll need to stow your own cabin baggage and close the overhead lockers yourself. Larger bags may make this more difficult, so we would encourage you to check these in to the hold. Our crew will be managing use of the toilet facilities.
Initially, there will be no Bistro or Boutique service onboard, but drinking water will be available on request. We expect that a limited Bistro service will return in the near future at which time only contactless payment will be accepted, so please check the easyJet mobile app or website for the most up to date menu card available on board.
Our aircraft are already fitted with HEPA filters, the same as those used in hospitals, replacing cabin air every three to four minutes. The cabin is thoroughly disinfected daily, which provides surface protection from viruses that lasts for at least 24 hours.
Upon landing, there may be additional exit checks at your destination. Screening could be in operation, and if you’re presenting signs of Covid-19, local public health authorities at the airport may refuse onward travel.
As Europe begins to reopen, we’re doing everything possible to reunite you with the loved ones and destinations you’ve missed, in the safest way we can.
If we all work together to follow the measures we’ve outlined above, and those in our pledge, we can all get back to exploring Europe with confidence once again.
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easyJet Travel Insurance
Effective from 4.27pm on 11th March 2020, Covid-19 was declared a pandemic by the World Health Organisation and became a global known event. If you bought a policy, or booked a trip under an existing policy, on or after 4:27pm on 11 March 2020, please click here.