• easyJet has introduced a new app for its ground crew to help them provide on-the-spot assistance and a more personalised service for customers flying across key airports in its network of 150+ airports

• The app enables easyJet’s ground crew to assist customers anywhere in the airport terminal with services previously only possible at desks – from check-in and issuing boarding passes to boarding customers onto their flight

• The initiative is part of easyJet’s continued focus on making travel easy and providing the warmest welcome on the ground as well as onboard for the 100 million customers who fly with the airline each year

easyJet has launched a new app for ground crew, enabling them to provide even more on-the-spot support and information to customers anywhere in the airport terminal.

From check-in and issuing boarding passes to updating customer details, or making changes to a booking, ground crew will now be able to offer a host of services previously only available at a fixed desk, no matter where customers might need assistance.

While most customers choose to self-manage via the easyJet website or app, when ground crew are assisting customers at the airport, they can now do so more quickly and easily, with an app to support and resolve a range of queries without being at a fixed desk.

The app is being rolled out to ground crew across selected airports within easyJet’s full network of 157 airports in Europe and North Africa, following successful trials at London Gatwick, London Luton, Manchester, Belfast and Glasgow over the busy summer season. During this period, the airline flew over 30 million customers across the UK, Europe, and North Africa. During the trial, over 1,000 ground crew have used the app to check in more than 30,000 customers, issue over 40,000 boarding passes, and board more than three million customers.

Simon Cox, Director of Ground Operations at easyJet, said:

"We’re always focused on delivering a great experience and ensuring customers have the support they need, from the moment they arrive at the airport to when they arrive at their destination. By introducing this new app for our ground crew, who play a central role in helping make travel easy, we’re enabling our teams across Europe and North Africa to provide a more personalised service and instant support in the airport, to the 100 million customers who choose fly with us each year for our choice, great value, and of course a fantastic customer service."

easyJet offers a range of services to make travel easy, including Airport Customer Experience Specialists at key UK airports who work alongside ground crew to provide specialist customer support, free Twilight Bag Drop for early morning flights which is now available at six UK airports, self-service bag drop for a quick and easy check-in, an allocated seating system which aims to sit families and groups together for free when they check in, as well as generous family luggage allowances including two free additional items for children such as a travel cot, pushchair, car seat, pram or booster seat.

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For further information, please contact the easyJet Press Office via medicentre.easyJet.com/contacts or on 01582 525252

About easyJet

easyJet is one of Europe’s largest airlines offering a unique and winning combination of the best route network connecting Europe's primary airports with great value fares and friendly service.

easyJet flies on more of Europe’s most popular routes than any other airline and carried more than 100 million passengers in 2024. The airline has over 340 aircraft flying on over 1000 routes to more than 160 airports across 35 countries. Over 300 million Europeans live within one hour's drive of an easyJet airport.

easyJet aims to be a good corporate citizen, employing people on local contracts in nine countries across Europe in full compliance with national laws and recognising their trade unions. The airline supports several local charities and has a corporate partnership with UNICEF which has raised over £17m for the most vulnerable children since it was established in 2012.

In 2022, easyJet published its roadmap to net zero by 2050. The roadmap, which also features a combination of fleet renewal, operational efficiencies, airspace modernisation, Sustainable Aviation Fuel and carbon removal technology, has set an ambitious interim carbon emissions intensity reduction target of 35% by 2035, validated by the Science-based targets initiative (SBTi). The airline’s ultimate aim is to fully transition its fleet to zero carbon emission technology, which it will achieve through a number of strategic partnerships including with Airbus, Rolls-Royce and GKN Aerospace Solutions. Since 2000, the airline has successfully reduced its carbon emissions per passenger, per kilometre by one-third and is the number 1 ESG rated airline in Europe by Sustainalytics, MSCI and CDP.

Innovation is in easyJet’s DNA – since launching nearly 30 years ago, easyJet changed the way people fly to the present day where the airline leads the industry in digital and operational innovations to make travel more easy and affordable for its passengers.

In 2023 easyJet was named by TIME as one of the World’s Best Companies and a Leader in Diversity 2024 by The Financial Times.