Great news, when you book an easyJet holiday, or a flight and car at the same time you have the peace of mind that your booking is ATOL protected.
What is ATOL protection?
ATOL – or “Air Travel Organiser’s Licence” means that if a company ceases trading – such as if it has been placed into administration – the ATOL protects you from losing money, or being stranded abroad.
So in the unlikely event something does happen to us, we can still guarantee that you’ll complete your trip and, you’ll get home safely, or – if you were yet to go on your trip – receive a full refund.
You can find out more information at https://www.atol.org
easyJet holidays
These are sold by easyJet holidays Limited under ATOL number 11694
easyJet flights and car hire
When you choose to book a flight and car at the same time, your package is protected under ATOL number 11446 by easyJet Airline Company Limited.
| The easyJet website where you booked | Package bookings (flight + car rental) | |
| English | ATOL protected according to ATOL 11446 CAA contact details: The Civil Aviation Authority Gatwick Airport South West Sussex RH6 0YR claims@caa.co.uk ATOL-Hotline: 020 7453 6350 Website: https://www.atol.org/ |
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| French, Italian, Dutch, Spanish, Catalan, French Switzerland, German, Switzerland, Channel Islands and Isle of Man |
easyJet has taken out insurance offered by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE (LMIE), a company operating under the name Liberty Specialty Markets and a member of the Liberty Mutual Insurance Group. LMIE's registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, registration number B232280 (Registre de Commerce et des Sociétés). LMIE is a European public limited company supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance only applies to passengers who book directly with easyJet Airline Company Ltd. and pay directly to us.
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| Consumers who book through easyJet websites in other languages | The above insurance is only valid for residents of the UK, EU and Switzerland who book package deals through the websites mentioned above. If you book through another website or from another country, you may not be covered by the protection described above. |
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What other protection applies to package holidays?
You also benefit from consumer protection under package travel laws. Your key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 are set out below:
- Travellers will receive all essential information about the package before concluding the package travel contract.
- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
- Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. You can get in touch with easyJet via phone, email or webchat - for details visit our Contact us page
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
- Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
- Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
- Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
- Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
- The organiser has to provide assistance if the traveller is in difficulty.
- If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. We (easyJet holidays Limited or EasyJet Airline Company Limited) have taken out insolvency protection under the ATOL scheme, which is administered by the UK's Civil Aviation Authority (CAA). Travellers may contact the CAA if services are denied because of our insolvency at the following details:
CAA Contact Details:
The Civil Aviation Authority
Gatwick Airport South
West Sussex
RH6 0YR
claims@caa.co.uk
ATOL Helpline: 020 7453 6350
Website: www.atol.org.uk
The Directive (EU) 2015/2302 as transposed into UK law can be found here