We’ll email you within four hours from the time of the booking. If you’ve booked your flight more than four hours ago and have still not received an email from us about your travel insurance, simply call us on 0333 333 9637 or email easyJet.ins@collinsoninsurance.com, and we’ll be happy to re-send your policy documentation.

If you did not purchase travel insurance when making your flight booking, please click here to get a quote.

After buying your travel insurance policy you have 14 days to review it. If you decide you wish to cancel your travel insurance policy you may do so within 14 days of the receipt of your documentation, as long as you have not started your trip and not made a claim, or intend to make a claim. Simply head over to our contact page to get in touch. 

If you want to cancel as part of a flight change, go to Manage Bookings and click on 'change flight'. From there you will be able to change your flight and also cancel your travel insurance policy in conjunction.

If at any time we fall short of your expectations regarding your travel insurance policy, we are committed to addressing your concerns thoroughly and professionally. 

Step 1: We encourage you to first reach out to the Collinson Customer Relations team via easyJet.comp@collinsoninsurance.com or postal address below:

Quality Department,
Collinson Insurance,
Sheencroft House,
10–12 Church Road
Haywards Heath,
West Sussex
RH16 3SN
United Kingdom

Ensure you include the following information:

• Travel Insurance Policy number and claim reference (if you made a claim on your policy)
• Full name, address and contact details
• Description of your complaint (including relevant dates and names of people involved)
• Any supporting documents or details that are relevant to your complaint.

We endeavour to acknowledge all complaints in writing upon receipt and provide a final response within 15 working days. In the UK, this timeframe may extend up to 40 working days.

If we are unable to complete the investigation within the specified timeframes above, we will inform you in writing of the reasons for the delay and provide an estimate date for its completion.

Our final response will outline the results of our investigation and explain the reasons behind our decision.

Step 2: If you are still dissatisfied following the final decision, you may escalate your concern to the appropriate financial ombudsman for your jurisdiction, as listed in the matrix below.

Please note that referring your complaint to these bodies does not prevent you from pursuing legal action.

In the unfortunate event of making a claim on your travel insurance please visit easyjet.collinsoninsurance.com or contact our Claims Department between 09:00 to 17:00 GMT, Monday to Friday: +44 333 333 9653.

The Claims Department deals with non-emergency claims such as loss of luggage, cancellation and personal possessions claims.

If you require emergency medical assistance during your trip, please contact the 24/7 Medical Department at +44 333 333 9669.