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Managing your booking

To keep our fares as low as possible the tickets you buy are non-refundable. However, we do understand that sometimes plans change and you may need to amend your booking so we’ve tried to be as fair as we can when applying fees and charges.

To edit your flight details, log in to Manage Bookings. You’ll need the email address and password used to make the original booking. Don’t worry, you can reset your password if you’ve forgotten it.

Through Manage Bookings you can:

  • Change names and spelling mistakes
  • Change flight times, dates, and destinations
  • Change or add seats
  • Add hold luggage, sports equipment or increase your weight allowance

You can correct spelling mistakes and title changes free of charge. We do charge for most other changes (see Fees and charges), unless changes are included for free in your fare. It’s always cheaper to make changes online or via our mobile App.

Making changes after you've checked in

Passenger name changes

Spelling mistakes and title changes

Flight changes

Add hold luggage, sports equipment or increase your weight allowance

Add or change seats

Catching an earlier flight

Missed your flight

Cancelling your flight & claiming a Government tax refund

Cancelling due to a serious illness

Cancelling due to bereavement

Changing a delayed or cancelled flight

Booking and payment confirmation

When you make a booking we will send you a booking confirmation which will include all your booking and flight details.

Requesting a payment confirmation

VAT invoice

Manage Bookings
Change your name, flight, seats or add hold luggage online.
Log in