To keep our fares as low as possible the tickets you buy are non-refundable. However, we do understand that sometimes plans change and you may need to amend your booking so we’ve tried to be as fair as we can when applying fees and charges.
To edit your flight details, log in to Manage Bookings. You’ll need the email address and password used to make the original booking. Don’t worry, you can reset your password if you’ve forgotten it.
Through Manage Bookings you can:
You can correct spelling mistakes and title changes free of charge. We do charge for most other changes (see Fees and charges), unless changes are included for free in your fare. It’s always cheaper to make changes online or via our mobile App.
Read about flight and name changes
You can add new hold luggage or sports equipment, or increase your weight allowance. Just log into Manage Bookings or our mobile App and select the 'Add hold luggage' option.
We’re unable to refund luggage allowance you’ve already bought.
See also: Cabin bag and hold luggage, Sports equipment, Fees and charges
You can add seats at any time up to and during check-in. Just log into Manage Bookings or use our mobile App and select the 'Add seat' option.
Find out which options are available to you if you need to cancel your flight, including how to claim government taxes or cancel due to illness. Learn more on our Cancelling Your Flight page.
Find out how to request any of these on our Payment confirmation & VAT invoice page.