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Managing your booking

To keep our fares as low as possible the tickets you buy are non-refundable. However, we do understand that sometimes plans change and you may need to amend your booking so we’ve tried to be as fair as we can when applying fees and charges.

To edit your flight details, log in to Manage Bookings. You’ll need the email address and password used to make the original booking. Don’t worry, you can reset your password if you’ve forgotten it.

Through Manage Bookings you can:

  • Change names and spelling mistakes
  • Change flight times, dates, and destinations
  • Change or add seats
  • Add hold luggage, sports equipment or increase you weight allowance

You can correct spelling mistakes and title changes free of charge. We do charge for most other changes (see Fees and charges), unless changes are included for free in your fare. Charges vary depending on the changes you wish to make but it’s always cheaper to make changes online or via our mobile App 60 days or more before the flight.

Making changes after you've checked in

Passenger name changes

Spelling mistakes and title changes

Flight date, time, and destination changes

Add hold luggage, sports equipment or increase your weight allowance

Add or change seats

Catching an earlier flight

Missed your flight

Cancelling your flight & claiming a Government tax refund

Cancelling due to illness or bereavement

Changing a delayed or cancelled flight

Booking and payment confirmation

When you make a booking we will send you a booking confirmation which will include all your booking and flight details.

Requesting a payment confirmation

VAT invoice

Fees for changing booking explained:

On average it takes around 200 days for us to sell all of the seats on a plane. If you decide to change your flights, the amount of notice we get determines whether or not we are able to resell the seats.  At more than 60 days to go we may be able to resell the seats, so we charge you a lower fee to make the change.  However, if you’re making the change with less than 60 days to go, it is very likely the seat will fly empty, so we ask you to make a larger contribution to this.

Booking Changes explained

This video explains the way we deal with changes to bookings. When you book with us, you buy a non-refundable ticket. However, plans change and you may need to amend your booking, so we’ve tried to be as fair as we can when applying fees and charges. Some changes are free but fees do apply for flight date, route, time and name changes.
Manage Bookings
Change your name, flight, seats or add hold luggage online.
Log in