Holiday disruption
Flight tracker: If your flight is disrupted or you’re caught up in a travel delay, such as weather related delays, easyJet will always do its best to get in touch with you to let you know and share the latest travel advice. And it’s always a good idea to keep an eye on the easyJet flight tracker as it usually has the most up to date information. You can find the flight tracker here on the easyJet website or on the easyJet app.
Check your emails: We communicate with our customers over email using the email address you shared with us at the time you booked your holiday. Depending on the situation we may also send you a text message with information again using the contact number you provided to us, and usually we use the message to let you know to look at your email inbox.
Ongoing updates: As we look after your entire holiday booking, there might be several parts of your trip that we’re having to adjust. We focus on flights first, then we look at your hotel and then we move to updating or securing your transfers (if they’re included in your package). At each step, we work closely with our trusted partners. So, you might expect to hear from us in separate updates – that’s normal. And the reason for multiple updates is so that we can get the information to you as quickly as we can, so thanks for your patience.
Travel info page: If the delay or disruption is being caused by something affecting lots of customers or other holiday companies or airlines, we may also have more information or travel advisories on our latest travel info page.
In addition to these rights, your package holiday is subject to the Package Travel and Linked Travel Arrangements Regulations 2018, and this provides you with protection if things don’t go to plan. Our approach to different situations reflects our responsibility to you under these regulations.
Please note, the following scenarios are based on events that are unavoidable and extraordinary, and therefore outside of our control. This means that we aren’t required to pay compensation to you.
In case you’re caught up in a lengthy delay or unfortunate disruption, we're sharing below all the information you need on how to claim compensation and expenses should you wish to, and once you've checked you're eligible.
For both these claims, you'll need your easyJet flight details and flight reference number beginning with a 'K', which you'll find in emails that we've previously sent. You'll be able to add your bank details too so that we can organise any refunds directly to your account. We have dedicated teams working through these claims, but at times we experience high volumes, so we’re sorry in advance if there’s a small delay processing yours.
For compensation claims, the information on what you can claim for and how this works can be found here.
If the disruption is widespread or if the circumstances are very exceptional then we’re really sorry but our phone lines may be really busy.
While we know you sometimes just want to talk to someone, our teams are usually working really hard to get everything sorted for you. At the point you’re trying to call us, we may not have any more information to share with you, so it’s best if you wait to hear from us. This also means we can focus on the task at hand of re-arranging your travel plans as needed.
Please keep an eye on your email inbox for updates from us. We may also send you a text message with information. We use the contact details you provided when you booked your holiday.
If you're still really needing to talk to us, use our contact us page below to find the right email or phone number or browse frequently asked questions on our help centre.
