GeneralBy downloading or using either the easyJet: Travel App or the easyJet: Airport Explorer mobile application, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using either app. We are offering you these apps to use for your own personal use without cost, but you should be aware that you cannot send it on to anyone else, and you’re not allowed to copy, or modify either app, any part of the apps, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the apps, and you also shouldn’t try to translate the apps into other languages, or make derivative versions. The apps themselves, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to easyJet Airline Company Limited.
easyJet is committed to ensuring that both apps are as useful and efficient as possible. For that reason, we reserve the right to make changes to the apps, withdraw the apps, or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for. We amend these terms from time to time. Please check these terms regularly to ensure you understand the terms that apply at that time.
easyJet: Travel App
The easyJet: Travel App stores and processes personal data that you have provided to us so that you can book flights. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the easyJet app won’t work properly or at all.You should be aware that there are certain things that easyJet will not take responsibility for. Certain functions of the app, such as the ability to download and store your mobile boarding passes offline, the live Flight Tracker and the Push Notification function will all require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but easyJet cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.
easyJet cannot always take responsibility for the way you use the app. If you want to use the mobile boarding pass feature of the app, it’s possible that easyJet staff may need to briefly handle your device when your boarding pass is scanned. While our staff will - of course - take all reasonable care to make sure nothing happens to your device, we don’t accept liability for damage to it, unless it’s caused by any negligence or wilful misconduct by our staff. You also need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to scan your boarding pass as required, easyJet cannot accept responsibility if you are as a result not able to fly.
You should also remember that the app’s passport scanner function’s purpose is to make things more convenient for you – it doesn’t replace your travel documents, and you will still need to bring them to the airport in order to fly. Lastly, with respect to easyJet’s responsibility for your use of the app, when you’re using the real-time airport data push notifications (“Go to Gate” and “Bag Reclaim”) function of the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. So, it is not intended to wholly replace the need to stay informed of updates that are made on screens throughout the terminal or via airport loudspeaker announcements. easyJet accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app rather than using all the resources in the airport to keep yourself updated as to the details of your flight.
At some point we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. easyJet does not promise that it will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.
easyJet: Airport Explorer (London Gatwick Airport only)
The easyJet: Airport Explorer app is an indoor mapping app to help you navigate London Gatwick Airport (“LGW”) and certain points of interest, in and around LGW airport. The app is available for iOS devices and is free to download and use. It does not require an easyJet flight booking, registration, or an easyJet member account to log in. Location data will be processed by the app developer and owned by easyJet. In using the app you agree that easyJet can use the location and Bluetooth functionality of your device. We collect anonymous geolocation and analytical data from you, including how you may use the app, but we do not and cannot use this to identify you.
When using the easyJet: Airport Explorer app, please note that where walk times are shown they are indicative for an average walking speed. easyJet cannot be held responsible if you miss your flight because of the information provided by the app.
Although we are confident that the points of interest and locations are accurate, there may be times where things change. easyJet is not liable if a point of interest cannot be found or is not where indicated by the app. Your positioning data is calculated using network beacons that are deployed across LGW airport. Please be aware that the accuracy can vary in places, depending on where you are located.
The app will allow you to provide feedback by email. All feedback provided will be treated confidentially and sensitively. Feedback must be related to the Airport Explorer app. We are not able to respond to flight or booking related queries through the feedback option within the app. If you wish to contact us about a flight or booking, please see the easyJet website for more information.
As with the easyJet: Travel App, the easyJet: Airport Explorer app can be used when connected to Wi-Fi or via your mobile network provider. easyJet cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi or mobile data. If you are not using Wi-Fi you may be charged by your mobile provider when using the app. In using the app, you’re accepting responsibility for any such charges, including any roaming data charges.
Look & Book feature (iOS only / EN only)
Look & Book is an innovative visual search feature that allows you to upload a photograph-based image of a location to your easyJet: Travel App. The feature allows analysing the image in order to identify the location depicted in that image and to help you start a new flight search.
You can use this feature by sharing a screenshot of a photo from your Instagram account to the easyJet: Travel App, using the iOS share functionality. In this case, the photo will be shared with the app on the basis of Instagram’s relevant Terms and Conditions that you have already accepted.
Alternatively, you can directly upload a photo within the app, by browsing your photo gallery from the Look & Book icon on the “Book Flight” search screen. In this case, you will be requested to give permission to the easyJet: Travel App to have access to your photo gallery. The easyJet: Travel App will only use your photo gallery to allow you to select and upload a photo so that you can use the Look & Book feature.
When uploading an image using the Look & Book functionality, the image is analysed in image processing servers located in the UK. The analysis is solely used to identify a specific location and is not used to analyse any other image content, such as face images, or other characteristics. Once the analysis is complete and the result is displayed on your easyJet: Travel App, the image will be permanently deleted from the servers. The easyJet: Travel App does not store the image or the results of the image analysis and as such, this information is not linked to your account and is not used for any other purposes such as profiling or identifying trends.
We do not use this feature to process personal data and you should not upload images that could allow the identification of individuals. If you choose to do so, we will not be processing that information other than to analyse the image as described above and store it only for as long as it is required for the analysis to be completed.
easyJet does not guarantee the accuracy of the results and cannot take responsibility for the full functionality of this feature. The Mobile Applications – Terms and Conditions continue to apply for the Look & Book feature and the feature can only be used when connected to the Internet.
Cabin bag sizerCustomers can use the cabin bag sizer feature on the easyJet: Travel App to check the size of their cabin bag. This is an augmented reality feature which scans the cabin bag and indicates whether it falls within the maximum cabin bag dimensions. The app feature is available on iPhone 6S and above (using iOS 11 and above). Customers should note that the app feature is indicative only - customers remain responsible for ensuring their baggage strictly adheres to our allowances. Please see our baggage help page for full details. We accept no liability for any fees the customer may have to pay if their cabin bag is oversized. This applies whether or not it appears to be within the dimensions on the app feature. Please also see our full Terms and Conditions and rules on Dangerous Goods.
easyJet.com Acceptable Use
easyJet.com Terms and Conditions
• Passport scanning is provided by Jumio
• Real-time airport data for Gatwick Airport provided by Gatwick Data Services
• Real-time airport data for Geneva Airport provided by gva.ch