Main menu

Options if your flight is cancelled

If your flight has been cancelled as a result of this, we are sorry.  You will be contacted by our customer service team outlining the options available to you in Manage Bookings.

We appreciate your support and patience. 

We know that this has been a difficult and frustrating time for many of you who have had your travel plans disrupted, for those who may have had to wait on calls, or for those who faced difficulties booking onto rescue flights.

As soon as it is safe to do so, we will be flying again.  Until then, we thank you for your support and understanding.


Please click here for coronavirus voucher terms and conditions

For Government Travel Advice, please click here

An error occurred

We're very sorry but something has gone wrong. Please try again or get in contact with us if this issue continues to occur.

You can view our local telephone numbers here.

If you've already submitted an online refund request and would like to track the status, click here.