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New cabin bag policy FAQs

 

What is the new cabin bag policy?

 

From 10th February 2021, the seat you have booked determines what bags you're able to bring on board.

All customers can bring on board one small cabin bag (max. 45 x 36 x 20 cm), which must fit under the seat in front of them.

Customers who have booked an Up front or Extra legroom seat can also bring on board a large cabin bag (max. 56 x 45 x 25 cm), which must fit in the overhead locker.

 

Why have you changed the cabin bag policy?

 

With limited space for cabin bags on board, we know our customers may have experienced a delay at the departure gate due to bags being offloaded. This is because previously, we allowed all our customers to arrive at the gate with one large cabin bag, so it was first-come, first-served for space in the overhead lockers, and any remaining bags had to be placed in the hold. This not only meant we weren't always able to get away on time, it often created unnecessary frustration for customers too.

The new policy enables customers to have more certainty of what they will have with them on board, continues to provide the choice of an additional cabin bag for those who need one, and reduces any associated delays, so this should lead to improved punctuality for all customers.

 

When did the new policy coming into effect?

 

The new policy applies to all flights departing from 10th February 2021.

 
 

How is this different from the previous hand baggage policy?

 

Previously, all customers were allowed one cabin bag (max. 56 x 45 x 25 cm including any handles or wheels) that could travel in the overhead lockers, subject to available space.

With limited space for cabin bags in the overhead lockers on board, we know it was frustrating for customers when their bag needed to be put in the hold unexpectedly at the boarding gate if there was no space left. This new policy enables our customers to have certainty of what they will have with them on board, as well as reducing any delays associated with having to put excess cabin bags in the hold, so this should lead to improved punctuality for all customers

From 10th February 2021, all customers can bring on board one small cabin bag, (max. 45 x 36 x 20 cm including any handles or wheels) that must fit under the seat in front of them. Booking an Up front or Extra legroom seat will mean customers can bring on board an additional large cabin bag (max. 56 x 45 x 25 cm) that must fit in the overhead lockers.

 

I am an easyJet Plus cardholder, what does the new cabin bag policy mean for me?

 

There is no change for easyJet Plus card holders - you can continue to bring one small under seat cabin bag (max. 45 x 36 x 20 cm) and one large overhead cabin bag (max. 56 x 45 x 25 cm) with you.

If you book an Up front or Extra legroom seat, which you can do free of charge as part of your membership benefits, you will be able to bring your additional large cabin bag on board.

If you choose a Standard seat or don’t select a seat when booking, you can bring your large overhead cabin bag on board by showing your easyJet Plus card at the gate, subject to available space. In the unlikely event that there is no more space, your large cabin bag will be placed in the hold for free.

 

I have bought a FLEXI fare. What does the new cabin bag policy mean for me?

 

In addition to the standard cabin bag allowance, as a FLEXI fare customer, you can also bring on board a large overhead cabin bag (max. 56 x 45 x 25 cm) by selecting an Up front or Extra legroom seat when you book. You can do this, free of charge or at a discounted rate, as one of the benefits of your FLEXI fare. You can select an Upfront seat free of charge. Extra legroom seats are available at a discounted rate.

If you have booked a Standard seat, or have not selected a seat, please show your boarding pass at the gate to allow you to board with your large overhead cabin bag. In the unlikely event that there is no space left in the overhead lockers on board, we will tag your large cabin bag for you at the gate and place it in the hold for free.

 

I didn’t select my seat. What is my cabin bag allowance?

 

If you don't select your own seat, our system will automatically allocate your seat when you check in. Your cabin bag allowance is one small cabin bag (max. 45 x 36 x 20 cm), which must fit under the seat in front of you, even if you are auto-allocated an Up front or Extra legroom seat. easyJet Plus card holders and FLEXI fare customers can also bring on board a large overhead cabin bag (max. 56 x 45 x 25 cm), as above.

 

What if I had already booked flights for travel after 10th February before you announced these changes?

 

If you are travelling from 10th February and have already booked an Up front or Extra legroom seat, you don’t need to make any changes to your booking.

If you had already made a booking for travel from 10 February 2021 before 1 December 2020 (when the new policy was announced) and have not booked an Up front or Extra legroom seat, you will be able to bring on board a small under seat cabin bag (max. 45 x 36 x 20 cm including any handles and wheels). In addition to this we contacted you to offer you easyJet’s Hands Free product free of charge should you wish to still bring a large cabin bag in addition to your small under seat cabin bag. Hands Free enables you to check your large cabin bag into the hold at our dedicated easyJet Plus Bag drop in the check in area and have it delivered amongst the first on the baggage belt on arrival.

 

I was sent an email offering me Hands Free for free – what does that mean?

 

If you booked your flights before the new policy was announced on 1st December 2020 but are travelling after the new policy came into effect on 10th February 2021, the new cabin bag policy will be in place for your flight(s).

The same applies if you were booked to travel before 10th February 2021, but are now due to travel afterwards as a result of having to change your flight(s).

This means that if you have not booked an Up front or Extra legroom seat, you will now be able to bring a small under seat cabin bag on board (max. 45 x 36 x 20 cm), which must fit under the seat in front of you. In addition, we are also offering you Hands Free, free of charge for your affected flights, which means you can still bring a large cabin bag with you in addition to your small under seat bag for this flight(s).

To go Hands Free, you’ll need to bring your large cabin bag (max. 56 x 45 x 25 cm) to our dedicated  easyJet Bag drop in the check-in area, along with a copy of the email we sent you. Our team will confirm your details and check the large cabin bag into the hold, free of charge. A small cabin bag (max. 45 x 36 x 20 cm) may be brought on board.

 

Why did I not receive a Hands Free for free offer, even though I booked before 1st December 2020 and am travelling after 10th February 2021?

 

Customers who booked a Standard seat or did not book a seat before 1st December 2020 to travel after 10th February 2021 have been contacted by us with the offer of Hands Free for free for their affected flights, as they are impacted by the change to our cabin bag policy. If this applies to your booking and you have not received or you’re unable to locate your Hands Free offer, please contact  Customer Services Team for further assistance.

 

Why did I not receive a Hands Free for free offer, even though I booked to travel before 10th February 2021 but have had to change my flight to travel after this date?

 

Customers who booked a Standard seat or did not book a seat, and who were due to travel before 10th February 2021 but have had to change their flights to travel after 10th February 2021 have been contacted by us with the offer of Hands Free for free for their affected flights, as they are impacted by the change to our cabin bag policy. If this applies to your booking and you have not received or you are unable to locate your Hands Free offer, please contact our Customer Services Team for further assistance.

 

I booked an Up front/Extra legroom seat on the way out but not on the way back. What does that mean?

 

To be able to bring a large overhead cabin bag with you on board in addition to your small under seat cabin bag, you can book an Up front or Extra legroom seat for your return flight, if available, through Manage bookings on our website or mobile app. Alternatively, you can add Hands Free or a hold bag to your booking and check this allowance into the hold at our dedicated easyJet Bag drop when you arrive at the airport, to ensure you get to the gate with the correct cabin bag allowance and avoid any charges at the gate.

 

What are the small under seat cabin bag dimensions?

 

45 x 36 x 20 cm, including any handles and wheels.

 

What are the large overhead cabin bag dimensions?

 

56 x 45 x 25 cm, including any handles and wheels.

 

What happens if my small cabin bag doesn’t fit in the baggage gauge?

 

Our sizers will fit any bag equal to or smaller than 45 x 36 x 20 cm including any handles or wheels. If the bag does not fit, then it won't be allowed on board.

Please ensure that you check your cabin bag size before you come to the airport.

If you’d like to bring on board a large cabin bag (max.  56 x 45 x 25 cm), you can choose to purchase an Up front or Extra legroom seat, as these include a large cabin bag allowance. This can be done in Manage bookings before you check-in for your flight.

Please note if you arrive at the airport with a bag bigger than your allowance, it will have to be placed in the hold and will be subject to a charge. Please visit our fees and charges page for more information. 

If you’re unsure whether your cabin bag fits within our maximum dimensions you can use our handy bag sizing tool on the easyJet: Travel App (iOS only). Simply open the app and click on your trip itinerary to find the bag sizing tool. You can then use your mobile phone camera to size your cabin bag

 

What happens if I get to the gate and I’ve got a large bag with me?

 

If you arrive at the gate with bags outside of your booked allowance, they will be subject to a charge and will need to be placed in the hold. We let you know your baggage allowance when booking and remind you via email ahead of your trip. We want to ensure that you are clear on what you can bring on board so you can avoid any charges and reduce any associated delays during boarding, so all passengers can get away on time.

 

There’s space in the overhead lockers but my large cabin bag was put in the hold; why is this?

 

Any bags brought to the gate outside of a customer’s allowance will be placed in the hold at the gate and subject to a charge. We let all customers know cabin bag allowances during booking, in their booking confirmation and when checking in online or via the App. We encourage customers to check this before they travel to make sure they don’t bring any bags outside of their allowance to the gate and to avoid any charges. Even if there is space on board, in fairness to those customers who have booked an Up Front or Extra Legroom seat, only they are eligible to bring their large cabin bag on board. As one of their benefits, all easyJet Plus cardholders and FLEXI fare customers can also bring a large cabin bag on board if there is space, even if they haven’t booked one of these seats,. Once everyone has boarded, all customers can of course stow their small cabin bags or other eligible items in the overhead lockers if there is room.

 

Where does the small bag go on board?

 

The small under seat cabin bag must not be larger than 45 x 36 x 20 cm and must fit under the seat in front of you.

 

Can I put my coat in the overhead locker when I board?

 

We always ask that loose coats or jackets (or other items of loose clothing) be stowed for take-off and landing under the seat in front of you, or in the overhead lockers if there is room once all bags have been placed there.

 

Will my bag be positioned close to me?

 

If you have booked a Standard seat or been auto-allocated a seat, your small cabin bag should fit under the seat in front of you. Those customers who book Up front or Extra legroom seats, and so can bring a large cabin bag on board, also get Speedy boarding included in their booking, which means they will be among the first to board and amongst the first to get their luggage in the overhead lockers close to them for comfort and ease during the flight, and of course to make disembarking the aircraft as easy as possible on arrival.

 

How can I book an Up front or Extra legroom seat to allow me to bring a large overhead cabin bag on board?

 

Up front and Extra legroom seats can be selected at the time of booking, or at any time before you check-in via Manage bookings on our website or mobile app.

easyJet Plus cardholders can select an Up front or Extra legroom seat free of charge as a benefit of their membership. FLEXI fare customers can select an Upfront seat free of charge. Extra legroom seats are available at a discounted rate.

 

What happens if I want to purchase a seat for the extra bag at the airport? Can I?

 

Yes, you can book an Up front or Extra legroom seat that includes a large cabin bag allowance at the airport, subject to availability of these seats on board your flight. You can also choose to purchase our Hands Free option, which allows you to check a large cabin bag into the hold at our dedicated Bag drop in the check in area and travel through the airport hands free, for just £7 one way. You can book Hands Free online or at Bag drop at the airport for the same price.

 

What happens if Up front or Extra legroom seats are sold out? Will I be able to bring a large overhead cabin bag on board another way?

 

If there is no availability to book an Up front or Extra legroom seat you’ll only be able to bring your small under seat cabin bag on board with you. However you can also choose to purchase our Hands Free option, which allows you to check a large cabin bag into the hold at our dedicated easyJet Plus Bag drop and travel through the airport hands free, for just £7 one way per person. This is in addition to your small under seat cabin bag allowance. You can book Hands Free online or at Bag drop at the airport for the same price.

 

Do infants get a cabin bag allowance?

 

We classify infants as any child under the age of 2 years.

Infants travelling on your lap don’t get a cabin bag allowance, but you can bring a changing bag on board for them, free of charge. Infants with booked seats have the same cabin bag and hold luggage allowance as adults, in addition to a changing bag.

See more information on travelling with children and infants.

 

Can my child bring a Trunki on board as part of their cabin bag allowance?

 

Yes. A standard size Trunki (46 x 20.5 x 31 cm) can be brought on board as a small under seat cabin bag. Larger size Trunkis will have to go in the hold. 

 

I’m travelling with young children. Can I bring a buggy/pushchair on board?

 

If you are travelling with children under the age of 5, you can bring up to two items such as a push chair or car seat, for free. These are in addition to your cabin bag allowance. If they are within the dimensions of our large overhead cabin bag (max. 56 x 45 x 25 cm), we can carry them on board, if there is room. If not, we'll check them into the hold at the gate, for free.  Any items placed in the hold can be collected from the baggage belt when you arrive.  See more information on travelling with children and infants

 

Can I bring medical items on board?

 

Medical equipment can still be brought on board free of charge, subject to preclearance by our dedicated special assistance team. Please email us at special.assistance@easyJet.com with the subject “Medical equipment” or contact our Special assistance team. We kindly ask that you let us know your requirements at least 48 hours before the scheduled departure time of your flight. 

 

What happens with my umbrella/walking stick/Duty Free? Does that count as my allowance?

 

There’s no change to you being allowed to bring some extra accessories into the cabin such as an umbrella, overcoat, crutches, walking stick, or one standard bag of goods bought at the airport. They may be brought in addition to your cabin bag allowance and must be stowed safely for the flight in line with the instructions of our crew. 

 

Can I bring a religious hat with me in addition to my cabin bag allowance?

 

Yes. You can bring a religious hat on board in addition to your cabin bag allowance.

 

Can I bring a wedding dress on board?

 

Wedding dresses up to 56 x 45 x 25 cm (including any handles and wheels if they are in a bag) can be brought on board as your cabin bag allowance, irrespective of the seat you have booked. They will need to be placed in the overhead locker or under the seat in front of you. Unfortunately, due to limited space on the aircraft Cabin Crew are unable to store your dress at the front or back of the aircraft. 

 

Can I bring a musical instrument into the cabin?

 

The size of musical instrument you can bring on board depends on your cabin bag allowance. Click here for full details.

 

I booked through a travel agent who didn’t advise me of changes to the cabin bag policy. What can I do?

 

We always encourage customers to book with us directly for the best value fares. We have informed all our booking partners of these changes so that they can ensure that no matter how you choose to book, you can be informed of our cabin baggage allowances. We would advise that you speak to your travel agent if you have any issues with the booking you made with them. 

 

We are a large group travelling together. Will there be enough room on the flight for us all to purchase a seat allowing us to bring a large cabin bag on board?

 

There is a limited amount of space on board our aircraft and we aim to deliver certainty for customers to get their cabin baggage choice on board. You can speak to our Customer Services Team who will be able to assist with the most suitable choices available to groups travelling together.