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New cabin bag policy FAQs

 

What is the new cabin bag policy?

 

From 10th February 2021, the seat you have booked will determine what bags you are able to bring on board.

All customers can bring on board one small cabin bag (max. 45 x 36 x 20 cm), which must fit under the seat in front of them.

Customers who have booked an Up front or Extra legroom seat can also bring on board a large cabin bag (max. 56 x 45 x 25 cm), which must fit in the overhead locker.

 

Why are you changing the cabin bag policy?

 

With limited space for cabin bags on board, we know our customers may have experienced a delay at the departure gate due to bags being offloaded. This is because today, we allow all our customers to arrive at the gate with one large cabin bag so it’s first-come, first-served for space in the overhead lockers, and any remaining bags have to be placed in the hold. This not only means we’re not able to get away on time, it often creates unnecessary frustration for customers too.

This new policy will enable customers to have more certainty of what they will have with them on board, continues to provide the choice of an additional cabin bag for those who need them, and reduces any associated delays, so this should lead to improved punctuality for all customers.

 

When is this new policy coming into effect?

 

The new policy will apply for all flights departing from 10th February 2021.

 
 

How is this different from the previous hand baggage policy?

 

Today, all customers are allowed one cabin bag (maximum 56 x 45 x 25cm including any handles or wheels) that can travel in the overhead lockers, subject to available space.

With limited space for cabin bags in the overhead lockers on board, we know it is frustrating for customers when their bag needs to be put in the hold unexpectedly at the boarding gate if there is no space left. This new policy will enable our customers to have certainty of what they will have with them on board, as well as reduce any delays associated with having to put excess cabin bags in the hold, so this should lead to improved punctuality for all customers

From 10th February 2021, all customers will be allowed one small cabin bag, (maximum 45 x 36 x 20cm including any handles or wheels) that must fit under the seat in front of them. Booking an Up front or Extra legroom seat will mean customers can bring on board an additional large cabin bag (maximum 56 x 45 x 25cm) that must fit in the overhead lockers.

 

I am an easyJet Plus cardholder, what does the new cabin bag policy mean for me?

 

There is no change for easyJet Plus card holders - you can continue to take one small under seat cabin bag and one large overhead cabin bag with you.

If you book an Up front or Extra legroom seat, which you can do free of charge as part of your membership benefits, you will be able to bring your additional large cabin bag on board.

If you choose a Standard seat or don’t select a seat when booking, you can bring your large overhead cabin bag on board by showing your easyJet Plus card at the gate, subject to available space. In the unlikely event that there is no more space, your large cabin bag will be placed in the hold for free.

 

I have bought a FLEXI fare. What does the new cabin bag policy mean for me?

 

In addition to the standard cabin bag allowance, as a FLEXI fare customer, you can also bring on board a large overhead cabin bag (maximum 56 x 45 x 25cm) by selecting an Up front or Extra legroom seat when you book. You can do this, free of charge or at a discounted rate, as one of the benefits of your FLEXI fare. You can select an Upfront seat free of charge. Extra legroom seats are available at a discounted rate.

If you have booked a Standard seat, or have not selected a seat, please show your boarding pass at the gate to allow you to board with your large overhead cabin bag. In the unlikely event that there is no space left in the overhead lockers on board, we will tag your large cabin bag for you at the gate and place it in the hold, free of charge.

 

I didn’t select my seat. What is my cabin bag allowance?

 

If you do not select your own seat, our system will automatically allocate your seat when you check in. Your cabin bag allowance is one small cabin bag (max. 45 x 36 x 20 cm), which must fit under the seat in front of you, even if you are auto-allocated an Up front or Extra legroom seat.

 

What if I am due to travel before 10th February?

 

If you are due to travel before 10th February 2021 your cabin bag allowance for this trip is unaffected by the new policy.

You can bring on board one cabin bag (maximum size of 56x45x25cm, including handles and wheels).

Please remember that cabin space is limited, so the overhead lockers fill up quickly. Any remaining cabin bags will need to be put into the hold and can be collected from the baggage carousel on arrival in the terminal.

Please be aware that, for any flights departing after 10th February 2021, our new cabin bag policy will apply.

 

What if I have already booked flights before 1st December for travel on/after 10th February?

 

If you are travelling from 10th February and have already booked an Up front or Extra legroom seat, you don’t need to make any changes to your booking.

If you have already made a booking before 1 December 2020 for travel from 10 February 2021 and have not booked an Up front or Extra legroom seat, you will be able to bring on board a small under seat cabin bag (maximum 45 x 36 x 20cm including any handles and wheels). In addition to this we will be contacting you to offer you easyJet’s Hands Free product free of charge should you wish to still bring a large cabin bag in addition to your small under seat cabin bag. Hands Free enables you to check your large cabin bag into the hold at Bag Drop and have it delivered amongst the first on the baggage belt on arrival.

For all new bookings made for travel from 10th February 2021 the new policy will apply.

 

What if I have an outbound flight booked for travel before 10th February but am travelling back afterwards?

 

If your outbound flight is before 10th February 2021, your cabin bag allowance for that flight is unaffected by the new policy.

You can bring on board one cabin bag (maximum size of 56x45x25cm, including handles and wheels).

Please remember that cabin space is limited, so the overhead lockers fill up quickly. Any remaining cabin bags will need to be put into the hold and can be collected from the baggage carousel on arrival in the terminal.

If your return flight is after 10th, February, the new cabin bag policy will apply.

If you are travelling from 10th February and have already booked an Up front or Extra legroom seat, you don’t need to make any changes to your booking.

If you have already made a booking before 1 December 2020 for travel from 10 February 2021 and have not booked an Up front or Extra legroom seat you will be able to bring on board a small under seat cabin bag. In addition to this we will be contacting you to offer you easyJet’s Hands Free product free of charge should you wish to still bring a large cabin bag in addition to your small under seat cabin bag. Hands Free enables you to check your large cabin bag into the hold at Bag Drop and have it delivered amongst the first on the baggage belt on arrival.

For all new bookings made for travel from 10 February 2021 the new policy will apply.

 

I was sent an email offering me Hands Free for free – what does that mean?

 

If you booked your flights before 1st December 2020 but are travelling after the new policy comes into effect on 10th February 2021, the new cabin bag policy will be in place for your flight(s).

This means that if you have not booked an Up front or Extra legroom seat, you will now be able to take a small under seat cabin bag on board (max. 45 x 36 x 20cm), which must fit under the seat in front of you. In addition, we are also offering you Hands Free, free of charge for your affected flights, which means you can still bring a large cabin bag with you in addition to your small under seat bag for this flight(s).

To go Hands Free, you’ll need to take your large cabin bag to the easyJet Bag Drop in the check-in area, along with a copy of the email we sent you. Our team will confirm your details and check the large cabin bag into the hold, free of charge. Your small cabin bag (max. 45 x 36 x 20cm) may be taken on board.

 

Why did I not receive a Hands Free for free offer, even though I booked before 1st December 2020 and am travelling after 10th February 2021?

 

Only customers who have booked a Standard seat or not booked a seat before 1st December 2020 to travel after 10th February 2021 have been contacted by us with the offer of Hands free for free for their affected flights, as they are impacted by the change to cabin bag policy. If this applies to your booking and you have not received or you’re unable to locate your Hands Free offer, please contact our Customer Service team for further assistance.

 

I booked an Up front/Extra legroom seat on the way out but not on the way back, What does that mean?

 

To be able to bring a large overhead cabin bag in addition to your small under seat cabin bag with you on board, you can book an Up front or Extra leg room seat for your return flight, if available, through Manage Bookings. Alternatively, you can add Hands Free or a hold bag to your booking and check this allowance into the hold at the easyJet Bag Drop when you arrive at the airport, to ensure you get to the gate with the correct cabin bag allowance and avoid any charges at the gate.

 

What are the small under seat cabin bag dimensions?

 

45 x 36 x 20cm including any handles and wheels.

 

What are the large overhead cabin bag dimensions?

 

56 x 45 x 25cm including any handles and wheels.

 

What happens if my small cabin bag doesn’t fit in the baggage gauge?

 

Our sizers will fit any bag equal to or smaller than 45 x 36 x 20cm including any handles or wheels. If the bag does not fit, then it will not be allowed on board.

At Bag Drop, you will be able to check any bag outside your allowance into the hold by purchasing Hands Free as long as it is within the large overhead cabin bag size allowance (up to 56 x 45 x 25cm). Alternatively, if there are Up front or Extra legroom seats available to book, you can do so at check in to be able to bring a large overhead cabin bag with you on board (up to 56 x 45 x 25cm).

If you arrive at the gate with a bag bigger than your allowance, it will have to be placed in the hold and will be subject to a charge.

If you’re unsure whether your cabin bag fits within our maximum dimensions you can use our handy bag sizing tool on the easyJet: Travel App (iOS only). Simply open the app and click on your trip itinerary to find the bag sizing tool. You can then use your mobile phone camera to size your cabin bag

 

What happens if I get to the gate and I’ve got a large bag with me?

 

As today, if you arrive at the gate with bags outside of your booked allowance, you will be subject to a charge and your bag will need to be placed in the hold. We advise you of this when booking and remind you of your allowance via email ahead of your trip. We want to ensure that you are clear on what you can bring on board so you can avoid any charges and reduce any associated delays during boarding, so all passengers can get away on time.

 

Where does the small bag go on board?

 

The small under seat cabin bag must not be larger than 45 x 36 x 20cm and must fit under the seat in front of you.

 

Can I put my coat in the overhead locker when I board?

 

We always ask that loose coats or jackets (or other items of loose clothing) be stowed for take-off and landing under the seat in front of you, or in the overhead lockers if there is room once all bags have been placed there.

 

What happens with my umbrella/walking stick/Duty Free? Does that count as my allowance?

 

There’s no change to you being allowed to bring some extra accessories into the cabin such as an umbrella, overcoat, crutches, walking stick, religious hats, or one standard bag of goods bought at the airport. They must be stowed safely for the flight in line with the instructions of our crew.

 

Will my bag be positioned close to me?

 

If you have booked a Standard seat or been auto-allocated a seat, your small cabin bag should fit under the seat in front of you. Those customers who book Up front or Extra legroom seats also get Speedy Boarding included in their booking, which means they will be among the first to board and amongst the first to get their luggage in the overhead lockers close to them for comfort and ease during the flight and of course to make disembarking the aircraft as easy as possible on arrival.

 

How can I book an Up front or Extra legroom seat to allow me to bring a large overhead cabin bag on board?

 

Up front and Extra legroom seats can be selected at the time of booking, or at any time before you check-in via Manage Bookings.

easyJet Plus cardholders can select an Up front or Extra legroom seat free of charge as a benefit of their membership. FLEXI fare customers can select an Upfront seat free of charge. Extra legroom seats are available at a discounted rate.

 

What happens if I want to purchase a seat for the extra bag at the airport? Can I?

 

Yes, you can book an Up front or Extra legroom seat that includes a large cabin bag allowance at the airport, subject to availability of these seats on board your flight. You can also choose to purchase our Hands Free option, which allows you to check a large cabin bag into the hold at Bag Drop and travel through the airport hands free, for just £7 one way. You can book Hands Free online or at Bag Drop at the airport for the same price.

 

What happens if Up front or Extra legroom seats are sold out? Will I be able to bring a large overhead cabin bag on board another way?

 

If there is no availability to book an Up front or Extra legroom seat you’ll only be able to bring your small under seat cabin bag on board with you. However you can also choose to purchase our Hands Free option, which allows you to check a large cabin bag into the hold at Bag Drop and travel through the airport hands free, for just £7 one way per person. This is in addition to your under seat cabin bag allowance. You can book Hands Free online or at Bag Drop at the airport for the same price.

 

What about my infants; can I still bring an extra changing bag into the cabin?

 

Yes.

 

What if I have a waiver for medical items?

 

Medical equipment can still be brought on board free of charge subject to preclearance by our dedicated special assistance team. We ask that you add your request for special assistance if you require it at the time of booking. Alternatively, you can let us know after your original booking by logging into manage bookings, calling our Special Assistance team, or emailing us at special.assistance@easyJet.com with the subject ‘Special Assistance Request’. We kindly ask that you let us know your requirements at least 48 hours before the scheduled departure time of your flight.

 

I booked through a travel agent who didn’t advise me of changes to the cabin bag policy. What can I do?

 

We always encourage customers to book with us directly for the best value fares. We have informed all our booking partners of these changes so that they can ensure that no matter how you choose to book, you can be informed of our cabin baggage allowances. We would advise that you speak to your travel agent if you have any issues with the booking you made with them.

 

We are a large group travelling, will there be enough room on the flight for us all to purchase this?

 

There is a limited amount of space on board our aircraft and we aim to deliver certainty for customers to get their cabin baggage choice on board. You can speak to our customer services team who will be able to assist with the best suitable choices available to groups travelling together.