Marquesa

"Just don't go. Not only is the hotel bad enough, when you write a letter of complaint, their defence is actually quite shocking. Amongst my complaints were the fact that when I opened the curtain in the room, I was startled to see 2 men (in their room) with one on the balcony who was only feet away from my window. I could have shook his hand. That's how close he was. The layout of the building meant that their balcony almost faced directly into my room. Being a lone female in that room, and having only escaped domestic abuse some months before, I was understandably frightened. I knew I wouldn't be able to open my curtain - for privacy if nothing else. Hotelbeds (who connect travel agents with hotels, among other things) stated that my fear, and therefore complaint, is "a subjective reason" and that "there was no issue with the room." I would challenge that and suggest that not many lone females would feel safe and comfortable in a room where 2 strange men are only about 6ft outside your room window! I had never had a "surprise holiday" before, but that's what Marquesa was. I don't go to fancy hotels, but cleanliness is always my priority. If you like a clean hotel, steer clear. Want pleasant staff? You won't find them here. All Inclusive? I dare you to eat in that "dining hall." Oh and if you're vegetarian, don't expect to be fed, even if you HAVE already paid for it! Want a shower? If you can actually unstick the shower screen door, you'll take one look and decide against it. Please, just stay away..."

"Firstly, I want to start off by saying that this hotel gets three stars ONLY because it has two exceptional staff who are very friendly, caring, compassionate, courteous and set exceptional standards for hospitality. My friend and I would like to thank Alexandra and Arianna for being so friendly, offering tips, great places to explore and for being overall wonderful human beings. Secondly, let's get started on the hotel and one staff, in particular, who made our stay unpleasant in some ways. It also causes concern around the professionalism in this hotel. Overall, many of the staff were very kind and courteous. This hotel has a tie-up with Easyjet offering package deals, including free breakfast. This breakfast does not have standards, and can do with a lot of improvement. Some of the food is canned (sausages) and the coffee had oils floating on top of it (photo attached). There was no flavour and when we tried lunch another time, it was appalling. We had a sort of rabbit stew and the lack of flavours, the cooking and presentation were exceptionally poor. You really need to look at improving this, since this is a great location surrounded by other restaurants, bistros and cafes offering way better food. The rooms could do with some upkeep and ours was comfortable, but please do provide fans since your guests are at risk of then getting overheated. This can cause exhaustion, fainting and lead to possible health and safety violations for yourself or result in a loss of income from tourism - particularly for those tourists travelling from colder climates. The architecture and the furniture are beautiful and we were treated to some nice stories about your courtyard by Alexandra. However your other staff, Jesus, was extremely unprofessional in the way he made snarky and sarcastic comments about our apparent friendship with Alexandra. This comes across as petty, vindictive and really shows that some staff do not know how to treat or mingle with customers. So it is clear to me that Jesus needs to understand how to treat women, his colleagues and avail of much-needed customer services and hospitality training. This kind of sexism and misogyny is also unacceptable, since he felt comfortable openly speaking about his colleague in this manner. I am a former ethical business entrepreneur and property investor, and know how difficult it is to run a service-oriented business focused on customer satisfaction. So if you are keen to improve your ratings and are open to honest feedback, I would recommend investing in your staff who actually care about the customers and your hotel."

"My wife and I called in for a drink. Sat outside. Ordered two large beers. Luckily I could see the bar staff filling our glasses about 3/4 the way up from a jug behind the bar. Then filled the remaining 1/4 from the pump. I went and asked was this special beer and they both looked sheepish. We left without taking a sip. If they do this with beer I dread to think what must be going on in the kitchen. Steer well clear."