The Ritz-Carlton Abama

"We visited the retreat at the ritz Carlton abama last week. We didn’t get off to the best start! Having booked (and paid) for 3 people in a deluxe sea view retreat room, on arrival we were advised we couldn’t go to our room until we had paid an additional €350 for our 12 year old to use the sofa bed which was already in the room. This wasn’t managed well at all. Having been up since 3am travelling we were met by reception who were very evasive about the charge and eventually said we weren’t allowed in our room until we had paid it. Having paid several thousand pounds for this holiday it was not a good start and not what we would expect from a 5 star luxury resort. As we were staying at the retreat we walked down to our room after dinner and the paths are very badly lit. As a result I fell down the stairs and injured my ankle which is still painful even since my return, and resulted in a visit to a&e. On the positive side, the pool and restaurant teams were lovely. The pool area was spotless and we appreciated the drinks and snacks included at the retreat. The Italian restaurant was our favourite and we enjoyed the breakfast. The views were amazing and our room itself was lovely. Very spacious and clean. Lovely balcony. Many rooms seemed to have access to golf buggies but we did not (perhaps if we had I wouldn’t have fallen). I am not sure what the rules are there but worthwhile asking. We had stayed at other luxury 5 star resorts and whilst this was very good it was tarnished by the issues at the start and the fall unfortunately."

"Dear Guest Relations Team, I would like to raise a formal complaint regarding the poor service we experienced during our recent stay at The Ritz-Carlton, Abama (23–30 October 2025), as well as the mishandling of our belongings after check-out. During our stay: No luggage assistance was provided despite two phone calls and more than two hours of waiting — we had to carry our luggage ourselves. Only one restaurant was open for lunch, which could not meet our dietary needs. Several restaurants were closed during dinner hours, leaving very limited dining options. Breakfast quality and selection were well below expected standards. Our room was not cleaned during the day. We reported these issues to the shift manager, who tried to assist, but the overall experience was unacceptable for a Ritz-Carlton property. After check-out: Shortly after leaving for the airport on 30 October (around 11:00 am), we realised we had left three jackets and a fleece in our room. We immediately called reception and agreed to cover express shipping costs (e.g. DHL to London). However, more than 24 hours later we only received an email stating that “the Lost and Found department is informed.” Three days later, we were told the items were “not found,” which is extremely disappointing and difficult to believe. This situation is unacceptable and far below Ritz-Carlton standards. I request an immediate investigation into the lost items and an appropriate gesture to address both the service failures during our stay and the poor handling afterward. Please confirm receipt of this complaint and advise on the next steps. Best regards"

"We just got home from a week at the Ritz Carlton Tenerife, and we were absolutely blown away by the resort, amenities, and the incredible staff. Before we even arrived, the concierge helped me to organize our transportation to/from the hotel, book dinner reservations, and recommended activities for during our stay. This pre-planning made our stay so seamless as everything was already planned. When we got to the hotel, we were greeted by Antonio and Estelle, they made our check-in so smooth after a long 22 hour trip. Our room was wonderful, comfortable bed, massive bathroom with Diptyque amenities, and wonderful balcony that we enjoyed sunsets and stargazing from. We stayed in The Retreat, which we highly recommend for a more intimate experience at the resort. Our Retreat ambassador, Francisco, checked in on us frequently to make sure we were enjoying our time and offered his assistance in any additional planning. We loved the Retreat pools as well - and are so grateful to Miguel and Daniel for taking such good care of us at the Tacande pool all week! It was a quiet slice of heaven. We also loved being able to have breakfast with stunning ocean views at El Mirador being taken care of by Tamara, Iria and their team. At night, we enjoyed the fantastic restaurants at the resort. As vegetarians, we appreciated the many options available. If you are vegan or vegetarian, contact the concierge before your arrival to get the menus available for each restaurant at the resort! We started the week at MB enjoying their vegetarian tasting menu and couldn’t believe the quality of the meal. Special thanks to Alejandro and David for guiding us through each phenomenal course! We absolutely loved Verde Mar, a locally sourced vegetable forward restaurant. Jaime; the manager, and Matteo took such good care of us both nights we went. While the menu changes with seasons, the kimchi croquettes were our favorite! After dinner, we would stop by the Lobby Bar most nights for a nightcap and to enjoy the beautiful terrace. Victor and his team are an absolute delight, and incredibly quick to make drinks. In addition to the fabulous service, we loved that each pool and the beach had sunscreen readily available (SPF 10/20, 30, and 50). This simple amenity made packing so much easier. We also were able to enjoy the Wellness Circuit at the Spa as Retreat guests and loved the jacuzzi, sauna, and steam rooms. I also got a wonderful massage - the El Teide hot stone massage helped to melt my stress away! We cannot recommend the Ritz Tenerife and their amazing team enough. Thank you for a perfect week!"